My Govworks Avis 

I paid this company to expedite my passport. I sent it to them Jan 12th. It basically took them another week to get it to the government, I had a trip planned and paid for for March 1st. I still do not have my passport and they said there is nothing they could do.
A complete scam and delay! Do not use!

If I could I would give less. Missrepresentated and over-promised and under-delivered. DO NOT USE THESE GUYS

I paid $688.85 to expedite my passport through this service on 2/7. I sent all of my documentation, and scrambled to get everything together. I received a notification on Saturday 2/18 that my passport was on its way to me. I paid for overnight expedited return shipping. Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. The passport was never expedited back to me. I called to check on the status update and waited on the phone for an hour. The rep could not provide me with a tracking number. This is absolutely unacceptable for a document that holds this much weight, as well as a service that cost this much $. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. I'm livid and disgusted. Please make this right @fedex/govworks. GW-46596E763

Horrible!!!! Don't use. They lost my passport. Never can get online. Always glitches and technical problems. Hold times over 2 hours if you can talk to a real person. Rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am in a huge bind!!!!!!!!!!!!!!!!!! Terrible!!!!!!!!!!!!!!!

While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. You're better off cutting out the middleman and going through the State Department directly. What did they do to justify their high fees? FedEx wasn't able to take my passport photo. The man at the FedEx store was clueless on what I was trying to do. Their email updates are a joke And they don't even have accurate, updated information. (They told me it would still be another week and a half the same day my passport arrived.)

Scam, Don't!!

Wish I could give 0. This is a complete scam of a company. Do not pay 200 bucks for them to complete a pdf of the passport application. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. You are not. DONT DONT FALL FOR THIS SCAM

Complete Scam. I used their service to expedite my passport. There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. It has been weeks and no return call or further correspondence. Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. It has soured my relationship with them as well.

My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. My trip passed and there was no update on their log in portal. I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. I had to call and we chat to find out the packet was being mailed back to me. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. I would not use them again based on this. I had to pay again, even more this time to get it re-expedited.

They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate
The submitted application was returned for photo size. Letter dated 12/21. No indication from gov works that there was an issue with application. Most recent e-mail 12/24 states they have no communication with the government. No responses to e-mails. Don't waste your money

they took me 923$ for nothing, nobody answer thew phone or nothing.

The RUDEST people I've ever dealt with!! They talked to me like I was stupid and it was a huge bother to answer my questions. $128.00 down the toilet! Don't deal with them!!!

I had little to no communication. I was forced to go through the State Department myself. When I called for help I never talked to the same person. When I finally got ahold of someone they were not helpful and did not give me any guidance. This is a scam.

This service is horrible. Still no passport and won’t respond to emails or answer the phone. Do not use this service!!!

charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. This is a criminal organization. I feel like an idiot for not reading these reviews first.

They took my $200 and ran. The service rep I spoke to before purchasing said that the 5 week turn around was probably closer to 6... just like the USPS' regular expedited timeline. I wish I had just gone thru the USPS first. Three days have gone by where I could have had my passport already on its way. Contacted mygovworks for a refund... tbd. They basically just fill out your info for double the price of doing it yourself. It would just be better to do this through the government.

Horrible. This place is a scam. They lost my old passport and just told me to contact the state department. Just go to the port office and have them handle it. It will be faster. No customer service. Fraudulant.

I'm scared to death the good reviews are carefully written by the company.

I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter.

Avoid this service at all cost, they shipped my passport from Minneapolis to Florida were they shipped it between to other cities in Florida before they shipped it to the passport agency that took 11 days!! then when I called to check on it they tell you it's being reviewed and then they tell you that the delivery date is based on when the State Department receives your pass port so all of the time they waist shipping your passport all over the country doesn't count towards the reviewing process. When you call the State Department they won't talked to you because you have used a third party to process your passport. I paid for 5 weeks and it looks like i'll get it back,(they say) in 8 weeks because the time it took to get it to the State department doesn't count. I cannot believe I'm saying this but your neighborhood Government center is more efficient!

On June 4, 2019, there was a fraudulent action committed against me by GovWorks – an online company that claims to expedite US passport renewal.

I initiated the process of filling out an online US passport renewal application on that site.
The only way to proceed with filling out the application, was to provide my CC number - without being charged - I provided my AmEx number.
On June 4, 2019, in the process of completing the application, I found I needed assistance with certain questions and I called a representative of the company.
In the course of my discussion with the representative, I understood that the representative was not able to answer the questions and that the visa service was a scam. I immediately told the representative that I would not proceed with the application and would not submit my documents for renewal through them. I further told them explicitly that my credit card should not be charged as (1) no service had been provided to me (2) the application was never finished and (3) the “submit" button never pressed.

The representative told me I would NOT be charged.

Nonetheless, because I was suspicious of the company, I checked my AmEx account online, and, found a fraudulent pending charge in the amount of $248.90.

I immediately reported the fraudulent charge to the AmEx operator. I was told it would be suspended and investigated.

For two weeks the charge remained on my card, at which point, my business partner and lawyer got on the phone with AmEx. A full credit in the amount of $248.90 was applied back to my card.

On August 2, 2019, having just returned from a business trip promoting the motion picture my partner and I had completed, for which I needed the passport renewal and visa, I found that the charge of $248.90 was back on my card.

When I called AmEx, a rep explained to me that, while I was out of the country, the fraudulent party succeeded at convincing AmEx that the $248.90 charge was for services rendered.

But NO SERVICES WHATSOEVER WERE RENDERED to me by GovWorks

To further prove that, I’m submitting receipts for the expedited US passport renewal application with the US Department of State -
– the filled out application with my OLD PASSPORT and the money order were mailed to the US Department of State on… June 4, 2019.
– the NEW PASSPORT was mailed to me June 11, 2019
– the NEW PASSPORT arrived June 12, 2019.

Absolutely NO services were provided to me by the fraudulent GovWorks – as the application was NEVER completed by me, NEVER filed be me, and – more importantly – my OLD PASSPORT was NEVER mailed to them to even be able to provide services to me related to the expedient renewal of my US passport.

Their claim is preposterous and 100% fraudulent