My Govworks Avis 

Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew
This is a good way to get the process going

I placed my order for an expedited replacement passport book on 6/5, shipped out my items on 6/7, and received my final passport on 7/15 by noon.

This company is legit and actually works!

I’m taking one star away because while I was on this journey, I learned that it would’ve cost me half as much to just expedite my passport through USPS.

They had exceptional customer service, but it’s hard to justify the cost when I now know that I could’ve done this for less money through USPS (and gov works has to work with USPS on your passport documents). So you’re basically paying them to work with USPS on your behalf.

COMPANY IS A SCAM, PLEASE LOOK UP REVIEWS WITH BBB THEY HAVE NO BUSINESS ADDRESS SO NO GOOGLE REVIEWS ARE POSSIBLE CUZ THEY BLOCK THEM..

'Rush my Passport' advertises 'one week service' but they really can't offer that. The fastest they can do it is 7 BUSINESS DAYS counting the days after they get it, and before they mail it back, so there's not actually 'one week service','that's 9 days in their custody. It takes about 10-11 days overall to get a new passport back to you. They are clear in their instructions, but unfortunately the amount they clearly told me to make my money order for included the SF Passport Agency sending it back to me by UPS; so when they opened my packet, they realized I'd been incorrectly instructed. I had to pay the actual due amount OVER AGAIN by credit card, plus $ 10 for using a credit card to pay (since this was due to THEIR error, it would have been classy of they'd waived the $10.) I got my passport back one day later than the promised delivery, but luckily, this problem didn't cause me to miss my flight. Otherwise, they were OK in my tight spot situation of thinking my passport was valid when it had expired~! Then, with my passport, my money order was sent back to me and I had to get a refund at the Post Office when I would much rather have been packing. Since this is high season, the wait to talk to one of their agents is insanely long.

Definitely SCAM. I wish I took some time to read some of reviews here before purchasing their service

I had an excellent experience with this company. I went to Fed x and the service gal took my picture, down loaded my paper work. All I needed to do was write the check out for my passport and picture. The gal put the packet together gave me the tracking number and that was it. 4 weeks later, my passport came!!!! I was extremely impressed. I would HIGHLY recommend gov. Works

Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. It's a scam. I did use them to my disadvantage and delay. The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. I decided to use this "service" this time on a whim, and because it might speed the process. It will not. and it was a very costly, time and energy consuming mistake.

SCAM. Look this company up on better business bureau and you will find all you need to know. I paid $1200 to have my passport renewed in one week. It was guaranteed. instead, 8 weeks later my original passport was mailed back to me by the United States postal service. All my emails and calls went unanswered and they declined to give me a refund lol

This company is a scam. Everyone has the same experience- Believe them. Cannot believe I was dumb enough not to review them on bbb.

Not sure why they have such a poor rating.

Even though the service is expensive I was very impressed

Pros:

Step by step instructions
Easy process
Frequent updates
Easy to get someone on the phone
Good website

Cons:

Price for service

Even though the price is high I am very happy with them and I got my passport as promised on time and looking forward to my vacation

I was skeptical after I used this service due to amount of bad reviews I read after, but I needed my passport ASAP. I can say my experience was good. I was updated and informed on the status of my passport throughout the entire process through email. I sent off my application on 14 of April and just received my passport today May 7. I am just grateful I received it back my trip is in 2weeks. No complaints from me. Thanks

We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . Overnighted the correct papers. It sat in gov works office for another week. Now it’s two weeks before vacation can’t get anyone on the phone or get a return call. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. Don’t waste money. We learned just go thur the post office.

Their website is so slow that we have been waiting hours to print our forms. No reply to chat and they sent an email for the shipping label, but it doesn't include the label.

Seems like a scam, they got all the fees for the forms prepaid, I feel like an idiot. FEDEX should be ashamed.

Doug

We placed our order in mid-January of 2022 and both my wife and I received our passports a month later. I know that they have received some negative reviews but my experience was fast and easy with no issues. They get a 5-star rating from me.

Trash! I never got my shipping label from them which is needed to proses your passport through FedEx. I have called them them no one called me back or responded to my chat. FedEx can't help because govworks is a third-party.

Amazing! Got my passport back in 4 weeks. I followed the directions VERY closely! I made sure to get my photo at CVS as they are very thorough and make sure your picture meets the government’s guidelines, and took it to a passport agency and told the person helping me the instructions from GovWorks so they made sure they did everything exactly as it needed to be done. I highly recommend!

This company works with Fedex. I followed the instruction to use Fedex to take my passport photo and sent it in with my application, then i got message from Govworks to say my photo was not good, needed to the another photo and send it to them separate. Very low quality operation, stay away if you don't want to waste your time and money.

This place is horrible. When I didn't get my passport that lost in the mail. They just kept saying that there is a mail delay somewhere and just keep waiting. In addition, when I asked for the tracking#, they couldn't provide one. The service rep is lazy and doesn't even when to understand the issue and just want me to go away. When I confronted the issue, she just used all kind of excuses.

Don't pay them and just do it yourself. It's not worth $200 plus to let them do your paperwork

Had me pay fees and led me through the renewal process only to tell me I had to apply for a new passport. No explanation.

I am absolutely LIVID!!! I applied 4/26/2021 and it is currently 09/15/2021. I have attempted numerous times via email and phone and I am told that they can't obtain any additional information. I asked for a refund and they told me that would not happen. I wish I would have checked the reviews and noticed the numerous negative complaints about this company and its poor business experience.

terrible customer service. please do not waste your money on this service. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. i wish i could give less than one star. when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. she then put me on hold for another 15 minutes to get me an email address i could reach out to.