Both the sales rep and the verification agent answered questions patiently. The reason for the verification tier involved reviewing points that maybe the sales rep missed, such as first payment due... Voir plus
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Lisez les avis des autres
I recently gave auto guard 5 stars however after receiving my contract nothing they told me to sell this service was true. First of all the monthly rate was $12-13 higher. All the EXCLUSIONS they aren... Voir plus
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I had a smooth onboarding experience with MyAutoGuard. Their coverage prices are very affordable, and the policy includes many benefits I have not seen in other companies, like car rentals and some a... Voir plus
L'entreprise a répondu
The process of talking with a vendor was easy then gathering a good package for you was OK but when I experience a problem doing the process, I told them to wait and I’ll get back with them. Before I... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road.
Coordonnées de contact
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, Etats-Unis
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3,5
Moyen
295 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They explained their program…
They explained their program completely! Very thorough and in depth to what they cover.
7 août 2026
Réponse de MyAutoGuard
Thank you for your 5-star review! We're glad to hear our representative took the time to thoroughly explain the program and what your coverage includes. We want every customer to understand their plan and feel confident about what they're purchasing.
We truly appreciate your trust in My Auto Guard and thank you for choosing us for your vehicle protection!
Was having a problem making the payment…
Was having a problem making the payment with my bank card. The agent was able to help me connect with my credit union to resolve the problem.
15 août 2026
Réponse de MyAutoGuard
Thank you for your 5-star review! We're glad our representative was able to go the extra mile and help you work through the payment issue with your credit union. Sometimes a small banking issue can turn into a frustrating experience, so we're happy we could help get everything resolved.
Thank you for your patience and for choosing My Auto Guard. We truly appreciate your business and support!
terrific offer and service
John directed me to the most warranty coverage my car was eligible for and explained it all well. He clarified any questions I had clearly and expertly.
John was fun and personable as my husband and I discussed the car options. We laughed with John's wife's joke that shook him when she wore a mask as she read a book in the yard. :)
14 août 2026
Réponse de MyAutoGuard
Thank you for the wonderful 5-star review! We're thrilled to hear that John helped you find the best coverage available for your vehicle and took the time to clearly and thoroughly answer all of your questions.
We especially love hearing that you and your husband were able to share some laughs with John along the way! Great service doesn't have to feel like a sales transaction—it should be informative, comfortable, and personable.
We'll be sure to pass your kind words along to John. Thank you for choosing My Auto Guard and trusting us with your vehicle protection!
Réponse de MyAutoGuard
Thank you for your 5-star review! We couldn't agree more—trust starts with honesty and keeping your word. We work hard to be straightforward with our customers and stand behind the coverage and service we provide.
We truly appreciate your trust in My Auto Guard and thank you for choosing us to protect your vehicle!
MyAutoGuard offers personalized…
MyAutoGuard offers personalized coverage plans for any vehicle. Their flexible payment options and 24/7 roadside assistance are a lifesaver.
10 août 2026
Avis spontané
Réponse de MyAutoGuard
Thank you for your 4-star review! We're glad to hear that you appreciate the coverage options, flexible payment choices, and roadside assistance available with your plan. Our goal is to provide vehicle protection that works for the individual needs and budget of each customer.
We truly appreciate your feedback and thank you for choosing My Auto Guard. We hope to earn that 5th star as we continue serving you!
Very good customer service
Very good customer service. The representative that helped us was very kind & thorough. She explained everything so well and allowed us to ask as many questions as we liked. We really appreciated her courtesy.
13 août 2026
Réponse de MyAutoGuard
Thank you for your wonderful 5-star review! We're so glad to hear that our representative was kind, thorough, and took the time to explain everything clearly. We believe customers should always feel comfortable asking as many questions as needed before making a decision.
We truly appreciate your kind words and will be sure to share them with our team. Thank you for choosing My Auto Guard and for trusting us with your vehicle protection!
Réponse de MyAutoGuard
Thank you for your 5-star review! We're glad to hear that our representative was both professional and personable and made your experience a positive one. Providing friendly, knowledgeable service is exactly what we strive for with every customer.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Communication is very important…
Communication is very important and I had so many questions which were answered in a very professional and provided good customer service ..I felt comfortable with the respond and was given options within my budget.. Patience from William the representative that helped me was greatly appreciated.
11 août 2026
Réponse de MyAutoGuard
Thank you for your wonderful 5-star review! We're so glad to hear that William took the time to answer all of your questions, explain your options clearly, and help you find coverage that worked within your budget.
Communication and patience are extremely important to us, and it's great to know William made you feel comfortable and confident throughout the process. We'll be sure to share your kind words with him!
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
MyAutoGuard provides excellent vehicle…
MyAutoGuard provides excellent vehicle service contracts. Their in-house customer service is top-notch, and they truly care about their customers.
7 août 2026
Avis spontané
Réponse de MyAutoGuard
Thank you for your review and for the kind words about My Auto Guard! We're very happy to hear that you've had a positive experience with our vehicle protection plans and especially with our customer service team.
We noticed the 3-star rating despite the excellent feedback, so we hope we can continue earning your confidence and turn those 3 stars into 5! Thank you for choosing My Auto Guard—we truly appreciate your business!
Ready, Activated & Warranty Extended
Everything was explained to me in plain English. I asked many questions & was given answers. I received my copy via email as soon as I was activated for the Extended Warranty. I'm currently satisfied.
10 août 2026
Réponse de MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that everything was explained in plain English and that all of your questions were answered clearly. We believe every customer should fully understand their coverage and feel confident in their decision.
We're also glad you received your service agreement promptly after your enrollment so you could review your coverage right away. Providing clear communication and a smooth enrollment experience is always our goal.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support, and we're happy to hear you're satisfied with your experience!
Terrible customer service and liars everywhere
This policy was sold to us with the pretense that the first year was a "better than a new car warranty". Three months into it, my dad ( it's his car and he is 89 yrs old) took the car to the dealership to have the check engine light checked and the problem solved. The problem was a gas vapor valve and the warranty did not cover that. When I called, I found out that this was ONLY a power train warranty. I called about a possible power steering problem and again, NOT COVERED.
This was a VERY BAD MISREPRESENTATION of the policy. We would not have spent $159.00 a month for a powertrain only warranty.
I have been a technician at 2 dealerships for about 7 yrs total. This was not a "better than a new car warranty " warranty. I live 400 miles from my dad and cannot just jump and run for a car problem. This policy was purchased for a little piece of mind but, it has been a m nightmare.
This was paid on the 4th of the month and canceled on the 7th.(4th payment) when asked for a prorated final month, he has to go to a dealership or certified garage, get a certified odometer reading, then fax it to AutoGuard. We have to pay that. Why do they need that. They never asked for it when he got the policy but to cancel it they have to have it. That it TOTALLY BACKWARDS and makes no sense.
If your thinking of using AutoGuard, think extremely long and hard then check other options. I found a better policyfor $50.00 a month less and covers much more. Better companies are out there, this only got 1 star because I cannot give it a negative number.
Customer service is UNHEARD OF here also.
Update:
They sent a form letter it seams and said they had to have the odometer reading as per contractual agreement. That STILL dosent explain why that wasnt in the beginning of the contract. I could have said any milage and they accepted it. Thats THEIR way of not giving any refund for any reason. All you have to do is read and see how MANY 1 star reviews are given for this warranty company. I wish I would have looked into them more and NOT went off of salesman pressure. I was trying to help my Dad but, it just cost him money for a bogus bunch of garbage. They cant even call me now or when I call I am on hold for 15 minutes for nothing. Bad company and they know it so they have a form answer. Typical SPAM
And another reply with their disagreement. Why so many NEGATIVE reviews.
8 août 2026
Avis spontané
Réponse de MyAutoGuard
We're sorry to hear that you were dissatisfied with your experience. However, we respectfully disagree with several statements made in your review. Your daddy's car is 23 years old, we select the highest level of coverage the vehicle qualifies for and give you 30 days to review the plan to make sure it fits your needs. Iit is not just a powertrain coverage, its an enhanced policy that covers much more than the powertrain and reviewed the call and your daddy was told exactly what it was, so there were no lies told as stated in this review.
The coverage provided under any My Auto Guard plan is determined by the specific service agreement selected at the time of enrollment. Covered components, exclusions, and benefits are outlined in the contract that is provided to every customer. While we regret that the coverage did not meet your expectations, claim determinations are made according to the terms of the agreement—not after the fact.
Regarding your cancellation, the final odometer reading is a standard contractual requirement used to accurately process cancellations. This helps ensure the account is closed correctly and consistently for all customers.
We understand that unexpected repairs can be frustrating, and we're sorry this experience did not meet your expectations. We appreciate your feedback and wish you and your father the very best moving forward.
Réponse de MyAutoGuard
Thank you for your 4-star review! We're glad to hear you enjoyed our commercial. It's great to know it caught your attention and encouraged you to learn more about My Auto Guard.
We appreciate your feedback and thank you for choosing My Auto Guard. We look forward to providing you with the same great experience throughout your coverage!
It was super easy to sign up
It was super easy to sign up. The rep was very helpful and knowledgeable. He was able to explain what I was getting and the breakdown of my price.
9 août 2026
Réponse de MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that signing up was quick and easy and that our representative was both helpful and knowledgeable throughout the process. Taking the time to clearly explain your coverage and provide a full breakdown of your pricing is exactly the level of service we strive to deliver.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support, and we look forward to being there for you whenever you need us!
Réponse de MyAutoGuard
Thank you for your 5-star review! We're glad to hear you had a positive experience with our customer service team. Providing friendly, knowledgeable, and responsive support is our top priority.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Réponse de MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that our representative was both polite and knowledgeable. Providing courteous, professional service while making sure our customers have the information they need is what we strive for every day.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Réponse de MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that your signup process was quick and that our team provided courteous and patient assistance throughout the experience.
We believe great customer service starts with taking the time to answer questions and make the enrollment process as simple and stress-free as possible.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Listening to potential customers
Nothing like someone listening to you when your talking. Very important if your trying to sell me your products. The whole process was great. I spoke to 7 other Auto warranty companies and politely had to say goodbye because the salesperson talked to much including not letting me respond. MyAutoGuard sold me the old fashion way. Listening
4 août 2026
Réponse de MyAutoGuard
Thank you for your outstanding 5-star review! We're honored that you chose My Auto Guard after speaking with several other companies. Listening to our customers is one of the most important parts of providing great service, and we're thrilled to hear that our representative gave you the opportunity to ask questions, be heard, and make an informed decision without feeling talked over.
We believe building trust starts with listening first, and we're delighted that our approach made such a positive impression. Your kind words mean a great deal to our team.
Thank you for choosing My Auto Guard. We truly appreciate your trust and look forward to serving you for years to come!
Explaining everything and not trying to…
Explaining everything and not trying to pressure me into signing up.
5 août 2026
Réponse de MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that our representative took the time to explain everything clearly without making you feel pressured. We believe our customers should have the information they need to make the decision that's right for them, at their own pace.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
They lie lie lie!!!
They lie lie lie, to get you sucked into the program then say I’m so sorry. That’s NOT going to help the situation!!
3 juillet 2026
Réponse de MyAutoGuard
We're sorry to hear that you feel this way. However, we respectfully disagree with the characterization of your experience.
After reviewing your account, it appears there was a misunderstanding regarding the oil change benefit rather than any misrepresentation of your coverage. We understand how frustrating misunderstandings can be, and we regret that your expectations did not align with the terms of your service agreement.
Our goal is to be transparent about the benefits and coverage provided under each plan, and our customer service team is always available to explain any questions regarding your agreement. If there are still unresolved concerns, we encourage you to contact us directly so we can review your account and provide any additional clarification.
Julian was very helpful and my wife and…
Julian was very helpful and my wife and I are pleased with the way the phone call went. We hope that the service is just as good. Thank you
31 juillet 2026
Réponse de MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that Julian provided you and your wife with such a positive experience. Taking the time to explain coverage clearly and answer questions is exactly the level of service we strive to provide.
We'll be sure to share your kind words with Julian—they'll mean a great deal to him. We appreciate the trust you've placed in My Auto Guard, and we're committed to providing the same level of excellent service should you ever need your coverage.
Thank you for choosing My Auto Guard. We truly appreciate your support!
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