My BuddyT Avis 

91
•
TrustScore 3 sur 5

3,0

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Noté 2 sur 5 étoiles

Unfortunately, this device doesn't function very well. My son was in my backyard less than 50 feet away from my phone, but I kept getting alerts that he was out of range and "near water." There isn't... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Doesn't work. My 3yo gets 150ft (approx 50m) on the 'near' setting and it still has 1/5th of the proximity bar left before the alarm will go off. Presuming on the 'far' setting, he'll be able to... Voir plus

Noté 5 sur 5 étoiles

My daughter has ADHD and some autism this watch gives me peace of mind when she gets ahead of us. Especially by water we are never more than one step behind her anyway but just an extra comfort measu... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

We haven’t used it yet, but I am disappointed in that no written instructions were sent with the device. The instructional video is very difficult to understand, the female voice sounds very jumbled... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Électronique & technologie

Informations provenant de diverses sources externes

My Buddy Tag is a child safety device utilizing Bluetooth technology to help prevent lost children and accidental drowning.


Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

91 avis

5 étoiles
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3 étoiles
2 étoiles
1 étoile

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3,0

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(91)

0 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

the tag do not alert unless the app is…

the tag do not alert unless the app is open and the band is a choking hazard to easy to chew off in one bit from a child along the back open should be something the snap over to avoid removal of the device by child

19 juin 2019
Avis spontané
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Réponse de My BuddyT

Hi Angelique, thank you for your feedback on our product. The description on the My Buddy Tag on our website does state there is a choking hazard since the product has small parts and it should not be used with children under 3 years. The My Buddy Tag application should send an alert as long as the application is running in the background, the app does not need to be open. I will be having someone from our Customer Service contact you directly for more details on the software issue you are having and we will have our software developer look into it. We greatly appreciate your feedback and we will take your suggestion into consideration for future designs of the My Buddy Tag, thank you so much!

Noté 1 sur 5 étoiles

Poor service for elementary product

The product does not do what I thought it would do... its different than described by the website. I’ve reached out for support twice now, once with a question about use and then with a question regarding returns, and have not had a reply at all.

10 juin 2019
Avis spontané
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Réponse de My BuddyT

Hi Tricia,

Thank you for your review of our product! We received your e-mail regarding the returns on Sunday at 2:56 PM. Please kindly note that our customer service is available Monday through Friday from 9 AM to 5 PM, this is why you received a response on Monday at 9:30 AM instead of a response on Sunday. We will work to have quicker response times in the future. Also, as stated in the response, we did not receive a previous e-mail with a question about usage. May we know what issues you are experiencing with the product? This will help us make improvements to the product so future customers do not experience the same issues you have had. We greatly appreciate your feedback of our product and the response time of our customer service.

Noté 1 sur 5 étoiles

Don't Buy, waste of money

Great idea but this thing is crap and a waste of money. It is not accurate and very inconsistent. It goes off with the kids only 10 ft away while set to the "Far" setting. EXTREMELY disappointed. We really wanted this to work, and now we are outside the return window...

8 juin 2019
Avis spontané
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Réponse de My BuddyT

Hi Nick,

Thank you for your review of our product! We do not have a previous e-mail from you regarding the issues you are having or your interest in returning the product for a refund. One of our customer service representatives will be contacting you regarding the issues you are having with your order.

Noté 5 sur 5 étoiles

Great to travel with my twins

Great to travel with my three year old twins at airports and other crowded places. Makes me feel better in case they get lost!

2 juin 2019
Avis spontané
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Réponse de My BuddyT

Hi Karyne,

Thank you for your review on our product! We are happy that the My Buddy Tag is helping you have a peace of mind in crowded places.

Noté 5 sur 5 étoiles

I used it on my autistic 20 year old

I used it on my autistic 20 year old
it gives me some peace of mind although the watch rings out even when he goes outside to swing!
I have 2 suggestion
make longer watch straps so older special need can use the watch too
2.gps sometimes dose,nt give exact location if he,s travelling in a car beyond 10 miles or so
good looking and damage proof especially the rubber one
would recommend definitely

1 juin 2019
Avis spontané
Noté 4 sur 5 étoiles

Good device works well enough

This band is great for keeping track of our active 8 year old daughter. Tends to go off randomly but even so it means you keep a closer eye on where they are which is a good thing.

30 mai 2019
Avis spontané
Noté 1 sur 5 étoiles

doesnt work in water and came with a…

doesnt work in water and came with a missing part

28 mai 2019
Avis spontané
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Réponse de My BuddyT

Hi Kristina,

Thank you for letting us know about the issue you are having! As stated in our e-mail response to you, the water safety alert will only send notifications if the My Buddy Tag is submerged in a foot or more of water. We will happily accept your return or issue you a replacement tag, please kindly let us know which you choose.

Noté 5 sur 5 étoiles

I bought a buddy tag off of Zulily and…

I bought a buddy tag off of Zulily and the first time I daughter wore it it broke so I contacted them and there was nothing they could do so they said I then contacted buddy tag directly and Maria was so quick and so friendly and has my buddy tag replacement on the way already amazing customer service at buddy tag not so much at Zulily

21 mai 2019
Avis spontané
Noté 5 sur 5 étoiles

The best customer service ever

The best customer service ever. I emailed them while eating breakfast, my problem was solved before lunch and a package with new tags shipped before end of that day. Awesome product, awesome customer service.

1 mai 2019
Avis spontané
Noté 1 sur 5 étoiles

Don't buy this!

The map that shows your child's last location is blank, & customer service won't respond to calls or emails. I regret buying this!

22 avril 2019
Avis spontané
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Réponse de My BuddyT

Hi Tara, the last seen location will only be sent when there is a complete loss of signal between the My Buddy Tag and your phone's application as stated in the e-mail we sent you. We have also followed up with offering a refund since you are unhappy with your purchase. Please kindly respond or let us know how you wish to proceed.

Noté 5 sur 5 étoiles

Great customer service!!

Great customer service!

6 avril 2019
Avis spontané
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Réponse de My BuddyT

Hi Holly,

Thank you for your review! We are glad that you had a good service experience with us!

Noté 5 sur 5 étoiles

Great company

The band was bit through, contacted and was sent a Velcro band which was extremely helpful! Thank you 😊

4 avril 2019
Avis spontané
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Réponse de My BuddyT

Hi Myla,

Thank you for your review! We are glad that we were able to help resolve your issue! Please let us know if you need further assistance

Noté 5 sur 5 étoiles

Replacement bracelet

My sons bracelet broke just trying to get the tracker out of it. I emailed the company explaining what happened and they mailed me two new bracelets! The customer service agent Maria was very nice and understanding. She was quick to mail out a replacement. Amazing customer service!!

2 avril 2019
Avis spontané
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Réponse de My BuddyT

Hi Alyssa,

Thank you for your review! I am glad that we were able to solve your issue of the broken band!

Noté 2 sur 5 étoiles

Purchasing my buddy tag and using it...

Purchasing my buddy tag and using it had been unbelievably frustrating. Instead of adding peace and mind it has caused more anxiety if anything. It constantly alerts us to check on our children even when they are right next to us. The distance is not accurate and when you do want to check on your child there is no arrow indicator to let you know which direction to look. We feel like this is a waste of money and have not referred this product to any of our friends with children. The app could use some serious upgrades. The concept is good and the potential is there but this product has been a big disappointment for our family. We bought 4 buddy tags.

28 mars 2019
Avis spontané
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Réponse de My BuddyT

Hi Anthony, thank you for the feedback on our product. Although TrustPilot is meant to be for feedback on customer service and not for feedback for the product, we appreciate you letting us know your experience with our product. Since we have not received an e-mail from you regarding the issues you are having, we will follow up our response with an e-mail to you offering a refund for the product since you are not satisfied with your purchase.

Noté 3 sur 5 étoiles

Doesn't work as expected

Doesn't work. My 3yo gets 150ft (approx 50m) on the 'near' setting and it still has 1/5th of the proximity bar left before the alarm will go off. Presuming on the 'far' setting, he'll be able to go shopping on his own to the next town!!!!

All the promo videos show the proximity alarm going off far closer than I'm able to accomplish. The Buddy Tag Team have now gone quiet to my emails too.

Basically don't waste your money.

UPDATED: Maria has responded and been super helpful. A replacement or refund offered promptly too. I'm going to try another tag and see if it's a faulty unit. Given an average rating due to the unit not working as expected (up from 1 star) but customer services have been helpful.

28 mars 2019
Avis spontané
Noté 1 sur 5 étoiles

Very disappointing

We haven’t used it yet, but I am disappointed in that no written instructions were sent with the device. The instructional video is very difficult to understand, the female voice sounds very jumbled and she talks way too fast. The screens shown on the video do not match what shows up
on my phone. It was nearly impossible to program email addresses, it took a long time for the app to finally allow entering an address. Each time I switch to a different screen, the distance indicator switches to far, even though each time I have selected near. I am totally unimpressed so far!

9 mars 2019
Avis spontané
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Réponse de My BuddyT

Hi Patrick, the manual should have been included in the folds of the paper that came with the My Buddy Tag packaging. We have sent you a PDF manual after reaching out to you. We have also issued a refund at your confirmation since the product is unsatisfactory. If you have any further issues please kindly let us know.

Noté 1 sur 5 étoiles

I’m waiting to receive my order for…

I’m waiting to receive my order for more than one month

22 février 2019
Avis spontané
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Réponse de My BuddyT

Hi Mohamed! Thank you for leaving a review on your shipping experience with us. As stated on our website international orders are typically delivered within 30 days. Your order was shipped out on January 25th which is exactly 31 days ago. Since you have not yet received your order from Postal Service, the order may have been lost. At your confirmation, we are shipping your order again from our location in the United States. The tracking number for the new shipment will be sent to your e-mail once it becomes available.

Noté 5 sur 5 étoiles

My son's new buddy tag arrived

My son's new buddy tag arrived, I want to thank you for the attention and speed in solving my problem. I was very pleased and I will recommend the product.

19 février 2019
Avis spontané

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