Banner for My Canada Trips

My Canada Trips Avis 

222
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

A fantastic holiday where everything worked perfectly. We travelled from Toronto to Jasper on the Via train. The food was excellent and the views were amazing. All the day trips from Jasper and Banff... Voir plus

Noté 5 sur 5 étoiles

After trying other travel agency’s, where as soon as I mentioned my husband has mobility problems they point blank said unless he could do 10k steps a day they couldn’t help us, Cheryl was a breath of... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

So far the support from Paul Connolly in organising our trip has been fantastic. He has been dedicated to our plans and extremely helpful. He also helped to find a solution for our deposit payment... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Organisation was perfect. Everything ran exactly to plan. A little more detail on how to get actual train tickets would be useful- we had to work that out on the hop. Itinerary was full and vari... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

At My Canada Trips, we don't just know Canada, we love it! Our team is not simply a faceless squad – we are real people with a real passion for Canada and a commitment to exceptional customer service. Let our Canada Holiday Experts find you the holiday of a lifetime. ABTA & ATOL protected.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

222 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(222)

110 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Trip of a lifetime

Trip of a lifetime, that will be hard to beat. Combination of Canadian Rockies followed by Alaskan cruise just amazing.

However we are back two weeks and My Canada havent even reached out to see how went. I felt that before the trip as well. Lots of attention and follow up to get us to book but from our experience did not follow through once trip paid. Not sure you couldnt book same yourself and save money. Some issues with their sub contractors that have just emailed them about as didnt get feedback form

19 juillet 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you, Fiona, for sharing your feedback. We’re delighted to hear you enjoyed a trip of a lifetime exploring the Canadian Rockies followed by your Alaskan cruise.

We’re very sorry, however, to learn that you felt let down by the lack of follow-up once your holiday was booked and after your return. This is not the level of service we aim to deliver, and we understand how disappointing that must have felt, especially after such a special trip. I have passed this onto our customer service team, and someone will be in contact personally.

We also apologise for any issues you experienced with our local partners and for not receiving a feedback form promptly. Your comments are very important to us, and we’ll review them carefully with our team and suppliers to ensure improvements are made.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

The programme was very well put…

The programme was very well put together and it covered everything that we wanted to do within the six weeks that we had available to u. We wish to thank Cheryl for her excellent work in putting together such an excellent package, we are extremely grateful to her. Every part of our trip went extremely smoothly and didn’t encounter one problem.

30 juin 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you, Robert, for your 5-star review. We’re delighted to hear how helpful Cheryl’s knowledge and experience of Canada were in creating your tailormade holiday. We’re thrilled that you had such a fantastic time in Canada, and I’ll be sure to share your kind feedback with Cheryl.

All the best,
My Canada Trips Team

Noté 4 sur 5 étoiles

Great trip included all the things we…

Great trip included all the things we wanted to do - a slight error on booking where pricing was incorrect for the package I requested - A first for me to leave the organisation completely in someone else's hand's but it all ran smoothly though there was one trip that we did not do for some reason

8 juillet 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you Mrs Wilsher for sharing your feedback. We’re so pleased to hear that your trip included everything you wanted to do and that overall it ran smoothly.

We’re very sorry about the initial pricing error and that one of your trips did not go ahead as planned. We understand how disappointing that must have been, especially when trusting us to handle all the arrangements. Please be assured we’ll review this internally to help avoid similar issues in the future.

We’re delighted you still enjoyed a great trip overall and truly appreciate you letting us take care of the planning.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

Trusted provider of holiday tours

Well organised and structured holiday. Helpful staff when booking and received call before left for trip making sure if we had any questions. Good hotels used and good descriptions of tours.

17 juillet 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you for your kind review. We’re delighted to hear that you found your holiday well organised and structured, and that our team were helpful throughout the booking process and before your departure.

It’s also great to know you were pleased with the hotels and tour descriptions.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

From mking the initial contact to…

From mking the initial contact to confirming the booking was a seamless proceedure, the Hotels, experiences were superb.

10 juillet 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you for your feedback, we are delighted to hear how helpful our Canada Experts where when creating your tailormade itinerary.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, all the transfers, pick ups and drop-offs for the tours were excellent. Highly recommend My Canada Trips

2 juillet 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you Paul for your 5 star review. We are delighted to hear you had a fantastic time on your Canada holiday with My Canada Trips.

All the best,
My Canada Trips

Noté 5 sur 5 étoiles

Really good experience

Booking the holiday was very easy. The team at My Canada Trips were very helpful and made suggestions to enhance our holiday. Paying for the holiday was very straightforward, and the team called to check in and see if we had any questions about 2 weeks before our holiday began. The holiday itself went very smoothly and we had absolutely no issues. I will definitely use My Canada Trips again and have already recommended them to friends.

4 juillet 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you Sally for your lovely review. We’re delighted to hear that booking was straightforward, our team’s suggestions helped enhance your holiday, and that everything went so smoothly during your trip.

It’s wonderful to know you would choose us again and have already recommended us to friends we truly appreciate your support and look forward to helping you plan another Canadian adventure in the future.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

Fabulous trip thanks to My Canada…

Fabulous trip thanks to My Canada Trips.

So well planned that we just had to follow the plan and the rest was done for us.

The business class train trips, the excursions and hotels were all fabulous.

We loved the trip pack that was sent in the post too, containing everything we needed, in date order, for our trip.

Would highly recommend .

6 juillet 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you Mr R for your lovely review. We’re delighted to hear you had such a fabulous trip and that everything from the business class train journeys to the excursions and hotels worked out perfectly. It’s great to know the trip pack made travelling even easier, and we truly appreciate your recommendation.

All the best,
My Canada Trips Team

Noté 4 sur 5 étoiles

Superb overall with just a couple of quibbles

Normally we DIY our holidays but this was the trip of a lifetime and far too complex so we asked MCT to put together an itinerary based on our wishes and their suggestions. The 16 day plan was excellent and exciting from the start and we just made a couple of minor tweaks.

From there, pretty well everything was perfect with a couple of minor hiccups. The hotel choices were so good, the majority with the bonus of superb views, all the excursions - some we would never have been aware of without our advisor's suggestion - worked perfectly and the flights ( including two internal ones ) all went well. Our advisor ( I'm not going to name them ) had clearly listened to everything and put together the ultimate package ( and at £7,000 less for almost the same thing with another tour company).

So why only 4 stars ? Because, rather like buying a car, ( the salesman is your best friend who cannot do enough but once you've driven off they forget your existence ) our previously superb advisor just vanished. In the 4 months leading up to the holiday - immediately after paying the full balance - several attempts were made to contact them for clarification of small points but no responses were ever received. That was not helpful. Following return to the UK contact was attempted to give huge praise and thanks for the itinerary and planning and to make two very small suggestions that may help future clients. No response has ever been received. Again, not helpful.

But overall the 2027 planned trip to a different part of Canada will be booked with MCT, no doubt about that at all.

1 juin 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you for taking the time to share feedback on your holiday with us. We are delighted to hear that your 16-day itinerary delivered the trip of a lifetime, with hotels, excursions, and flights all running smoothly, and that our Canada Experts suggestions helped you discover experiences you might not have found otherwise.

We’re truly sorry, however, to read about the lack of communication after your balance was paid. That’s not the level of service we want any of our clients to experience, especially after the effort that went into planning your trip. Your feedback is invaluable, and we will ensure it is shared with the team so that we can improve on this for the future.

It means a lot to us that, despite this, you would still look to book your 2027 trip with My Canada Trips, and we’ll make sure your next experience is seamless from start to finish. Thank you again for your kind words, constructive suggestions, and for trusting us with such a special holiday.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

City of New Orleans Trip - Chicago, Memphis, New Orleans

Trip booked was the City of New Orleans 12 day trip, spending time in Chicago, Memphis and New Orleans.

My family (my wife, 2 adult children age 19 and 21) thoroughly enjoyed our holiday booked through My Canada Trips. Everything went very smoothly and all component parts of the trip were fantastic.

Flights from Edinburgh to Chicago out and New Orleans to Chicago to Edinburgh back were perfect, the transfer back through O'Hare to catch our final flight back to Edinburgh was as smooth a transfer as we have had. Credit for giving us the right amount of time to make this comfortably.

Hotels in the 3 cities were absolutely wonderful. In every hotel there were 2 double beds provided for my adult children and the hotels were of excellent quality. Also credit for ensuring we had no addtional taxes to pay at any of these hotels (commonplace in Chicago which operates similarly to NYC). Could not have asked for more.

The train journeys from Chicago to Memphis (sleeper) and then later from Memphis to New Orleans were all organised perfectly and both journeys went like clockwork.

All in all the trip was organised perfectly at a competetive price for the high standard of the hotels we stayed in. Great job, would recommend and use again.

28 juin 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you, Christopher, for your wonderful review of your USA rail holiday organised by our expert Gillian. We’re so pleased to hear that everything ran smoothly, from your flights to your train journeys, and that your hotels met your requirements and were of a great standard.

It’s fantastic to know you would recommend My Canada Trips to others. I’ll be sure to pass on your kind words to Gillian she’ll be delighted to hear them.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

They had everything covered.

They had everything covered.

12 juin 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you Jane for your positive review of your Canada holiday with My Canada Trips.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

So Well Organised.

Such a well organised holiday. Great hotels, transfers, day trips and 2 days on the Rocky Mountaineer.

30 juin 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you, Carol, for sharing your feedback on your recent holiday with My Canada Trips. We’re delighted to hear you had such an amazing time in Canada aboard the Rocky Mountaineer, and I’ll be sure to pass on your kind words to Paul.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

Outstanding holiday from an outstanding company

This was undoubtedly the holiday of a lifetime.
From the start the agents worked to put together the best possible package to make it special.
Contacting the agents was straightforward and all the arrangements were clear and ran perfectly.
They use personal experience of the places to guide you. For us it worked out well to fly from Vancouver to Anchorage and take the ship to Vancouver. This worked out cheaper with a cabin facing the shore. It was attention to detail like this which made the difference.
Every aspect of the trip was amazing. Banf, Jasper, The Rockymountaineer train and Silverseas cruise.
The tour guides were great and informative and professional at adapting to the conditions.
The RockyMountaineer staff are very efficient and keen to make sure it's a wonderful experience.
Silverseas cruise on Silver Nova was outstanding. If I could give them 11 out of 10nI would. Nothing is too much trouble. It's very well staffed and the service and food are excellent. All the restaurants are great in their own way. We couldn't get into the Silver Note restaurant as it was fully booked for the whole voyage by the time we booked but we don't feel we missed out.
It's expensive and I don't think I'll be able to afford it again but if I could I definitely would. I can't recommend all of it highly enough and I would definitely use Mycanadatrips again if I were to go again.

17 juin 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you for sharing your lovely review of your recent holiday to Canada. We’re thrilled to hear you had such an amazing time aboard the Rocky Mountaineer and Silversea Cruise, and that everything met your expectations.

We’d be delighted to help plan your next Canadian adventure when the time comes.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

Fabulous holiday

Fabulous holiday. Everything worked like clockwork. A very professional service. My Canada Trips made sure we had everything we needed before the holiday,ringing several times to check . All the excursions ran to plan, with us being collected on time and at the allocated place. The hotels were all well placed. The Rocky Mountaineer was amazing,as was the Alaskan cruise with Cunard. I have no hesitation in recommending My Canada Trips. Our experience was fantastic

15 juin 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you, Kathryn, for your kind review of your holiday with My Canada Trips. We’re so pleased to hear our experts kept in touch before you travelled, answering your last-minute questions and ensuring you felt fully prepared. It’s wonderful to know you had such an amazing experience in Canada aboard the Rocky Mountaineer and on your Cunard Cruise.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

A Purfect Holiday

This was our first time with My Canada Trips and must say from our enquiry to booking and taking the holiday we could not fault anything. Our first contact was with Cheryl Macintosh and she tailored the perfect holiday. Everything went seamlessly and we cannot thank her and her colleagues enough. Patrick Coppin and Irene Bryant

10 juin 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you, Patrick, for sharing your feedback on your holiday with My Canada Trips. We’re delighted to hear how helpful and knowledgeable Cheryl was in creating your tailormade holiday, and we’re so pleased everything ran smoothly. I’ll be sure to pass on your kind words to Cheryl, she’ll be delighted.

All the best,
My Canada Trips Team

Noté 4 sur 5 étoiles

A GREAT PLACE TO VISIT BUT CHECK THEIR ARRANGEMENTS

Nova Scotia, PEI, Cape Breton & Newfoundland are fantastic, some of the admin re the holiday was a bit hit and miss but all in all we enjoyed it.

6 juillet 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you Neil for your review. We’re so pleased to hear you enjoyed exploring Nova Scotia, PEI, Cape Breton, and Newfoundland.

We’re sorry to learn that some of the arrangements felt a little hit and miss, and we’ll certainly take this on board to improve for the future. It’s great to know you still had a wonderful holiday overall, and we hope we can welcome you back to Canada again soon.

All the best,
My Canada Trips

Noté 5 sur 5 étoiles

A GREAT Canadian Adventure

Well planned and organised trip to the west coast of Canada incorporating the Rockies, the Rocky Mountaineer and an Alaskan Cruise.
We enjoyed a very full and comprehensive itinerary which ran like clockwork with all pickups and connections arriving on time.
A real head on adventure which we both really enjoyed and will remember for ever.
Well done "My Canada Trips"

17 juin 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you, Michael, for your 5-star review of your holiday with My Canada Trips. We’re delighted to hear how helpful Paul’s knowledge and experience were in creating your tailormade holiday, and that everything ran so smoothly.

It’s wonderful to know your Canada trip has left you with lifelong memories, and I’m sure Paul will be thrilled to hear your kind words too.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

Hi 14 days in Nova Scotia / Prince Edward Island

Hi - just returned from 14 days in Nova Scotia / Prince Edward Island on Sunday past. I would rate the experience a 4.5 but as that isn't possible I shall give it a 5.
Flights to and from Halifax were excellent, on time and great staff. We paid a bit extra to have seats at the emergency exit giving us an abundance of leg-room.
We collected our car from Avis on Day 3 in Halifax and again staff were brilliant and we had a great Hyunda Kona with just 600kms on the clock at collection. My phone linked seamlessly to the car systems giving me Sat. Nav. for the next two weeks so great car and great driving experience.
1. First two nights in Sutton Place in Halifax were great - a corner suite on the 19th floor close to town. Halifax had changed quite a lot in ten years so the two days there was the right amount of time.
2. We then moved on to The Smuggler's Cove Inn at Lunenburg. An old Inn in keeping with the town, and what a wonderful town and worthy of a two day stay, room was clean and had all of the amenities we would have expected. A fabulous artizan bakery / deli on the ground floor which we used both mornings. We had our only shower of rain in Lunenburg - but what a lot of fabulous eateries in the town.
3. Next two nights were in Carlisle House in Annapolis Royal. Great small town with a great history and was a must for us to go back there. Last time we stayed in the Hillsdale House Inn and had great memories of a fabulous breakfast there with home made muffins. Unfortunately the establishment had changed hands since our last visit with the new owner having also taken over Carlisle House. Carlisle House is a satelite of the Hillsdale Inn and poorly finished. We had to make two visits before getting entry. The room we were given had no toiletries / no TV / no teas coffee making facilities and was a big disappointment. We asked for toiletries and were left a bar of soap! The room felt it had been unoccupied for a long time with poorly fitting curtains cobwebs etc. For breakfast we had to go to the Hillsdale Inn and it was an awful breakfast. The "hot" breakfast was set down on the table within 10 seconds of sitting down and particularly on the first morning was awful. We spoke to other travelers who were staying at the Queen Anne Inn almost next door and it sounded great. I'd gladly have paid a bit extra to have stayed somewhere else. The town and surrounding area were great though and probably had our best meal of the holiday in Restaurant Compose there.
4. We then moved on to the Tattingstone Inn at Wolfville for one night. Great hotel, fabulous room and welcome and to our surprise a super table-service breakfast was included for all guests. Could have stayed longer!
5. Long drive to the Great George Hotel in Charlottetown. Great hospitality / great breakfast and a great place to spend three days. The hotel provided their own short history tour of the surrounding area which was great. Did the Anne of Green Gables tour etc and were very impressed.
6. Final three nights were at the Inverary Resort where on our first night the resort was hosting Proms night for Baddeck school leavers. The resort has been around a long time and rooms are a little bit tired but they are in a great location, were clean and well equipped and were as we expected and Baddeck is a great place to spend three days in the sun so no complaints at all. Fabulous restaurants in Baddeck!

Overall the hospitality of our Canadian hosts was excellent and other than Carlisle House would highly recommend the tour and the excellent organisation of My Canada Trips I would also recommend.
Leslie Gill

15 juin 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you, Leslie, for taking the time to share such a detailed review of your holiday. We’re delighted you enjoyed exploring Nova Scotia and PEI and that so many of the hotels, experiences, and Canadian hospitality made your trip so memorable.

We’re sorry to hear that Carlisle House didn’t meet expectations, and we truly appreciate your constructive feedback as it helps us improve. We’re so pleased the rest of your holiday ran smoothly, and we hope to plan another Canadian adventure for you in the future.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

Perfect trip

Just returned from a trip arranged by Gavin of My Canada Trips. The itinerary was lengthy (three weeks) and involved flights from Heathrow, ride on Rocky Mountaineer and cruise to Alaska with several excursions at Banff, Jasper and Vancouver and on the cruise. We were obviously keen for everything to go smoothly and thanks to Gavin’s attention to detail the trip couldn’t have been better. All of the staff we encountered provided exceptional service and we learned enjoyed and saw such wonderful things. Thanks Gavin for arranging this trip of a lifetime for us.

8 juin 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you Mrs Phillpotts for sharing your lovely review. We’re thrilled to hear that your three week adventure, from the Rocky Mountaineer to your Alaska cruise, went so smoothly and gave you such memorable experiences.

It’s wonderful to know Gavin’s attention to detail helped make this a true trip of a lifetime. I’ll be sure to pass on your kind words to him, he’ll be delighted.

All the best,
My Canada Trips Team

Noté 5 sur 5 étoiles

What a holiday!

What a holiday! My Canada Trips took all the hassle out of booking what would have been a very complex operation and it worked pretty well without a hitch! Any hitches were tiny and didn't impact on the running of the holiday and when I mentioned them after our return, the response was great. I'd definitely use them again.

5 juin 2025
Avis spontané
Logo de My Canada Trips

Réponse de My Canada Trips

Thank you Shirley for your wonderful review. We’re so pleased to hear that everything ran smoothly. It’s great to know our team’s support made the planning stress-free, and we’d be delighted to help arrange your next adventure.

All the best,
My Canada Trips Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus