mycar Tyre & Auto - Carousel Avis 

Incorrect tyres were fitted, the tyres that I ordered were obsolete but no one notified me prior to fitting

It was great that they have delivered the servicing on time and the work was well done, however when it comes to extra work thst needs to be done on the car, the staff need to explain to the customer thoroughly why the items needed to get done and what it can be done today and still be able to deliver the car on time.
Taking the time to do a thorough explanation to the customer will give extra stars to the service without adding too much cost to the company.

Manager was very cooperative and helpful.

Changing appointment times were not a problem and they could fit me in a week earlier which was great

The store manger was very helpful and accommodating. I had hit the kerb and badly damaged my tyres. The car had to be towed in and I was quite distressed but MyCar took care of things efficiently. I’m grateful for that.

Great communication, easy to organise everything online, polite and friendly interactions. Thanks :-)

Friendly, knowledgeable staff, great, trustworthy service.

Firstly, on-line booking procedure is simple and straight forward albeit in this instance I was told it was a 135K service and paid accordingly. A phone call around midday advised that I had already completed this service? even though my Log book Service was stamped at 120K in December 2023 and i was now out of pocket a further $185 to cover 4 x sparkplugs.
In saying that the vehicle is running well

I recently had my tyres changed at MyCar Carousel and was very impressed with their service. The team was professional, efficient, and ensured everything was done to a high standard. I appreciate their attention to detail and the quality of their workmanship.

Nice manager
Good Black Friday sales with tyres
Fit me in to do front breaks as well
I will be back
Thanks

They did good job

I was pleased that they bettered a competitors quote but i asked that they put the new tyres on the front and move the front to the back. One new one went on the front and one new one on the back, with a wheel alighnment surely they would know that it would be required that new tyres on the front being a different tread pattern.

The staff were very courteous to deal with. I was happy with the service provided.

Still awaiting a call on replacement visor...could someone please call me with a price?

Car went into limp mode after service while my wife was driving. Manager told my wife to leave the car and they would look at it tomorrow. Which would of left her with no way of getting home, I drove to the store and found that the intercooler hose was undone and fixed it myself. Also no service sticker was put on windscreen. Absolutely rubbish service. I will make sure people know not to use this store.

Car was booked in for 12pm, to be collected at 1pm. Came back at 1:30, and they hadn't started yet. Was told 'the boys went on lunch'. Well what is the point of booking a collection time???

Customer service and communication was very good

Great customer service and trustworthy