CWT Avis 82

Trying to book hotel via there myCWT Pearson. Painful. Unable to book over 2 days. Trying to get through to support a joke.

Horrible experience. I booked a corporate trip with them, received a confirmation email from CWT only to learn a week later that "because of unknown circumstances" my ticket has not been booked and the price has increased. I contacted the customer service to explain, that there was no fault from me and was told that I should have contacted them when I didn't receive an E-Ticket within 4 hours. The result is that I have to pay the increased price for the ticket. I don't understand the value CWT provides if I have to keep an eye on receiving an E-Ticket, after having already received a confirmation email for the trip. This has overall been a waste of time and money for me. I will never book with them again.

My company contracts with them, absolutely the worst!!!! No one picks up the calls. All i wanted was to modify my flight. I called the number provided, was on hold for 2 hours; i hung up, tried calling the airline myself but was advised they cant make changes. I called my company and was advised to send an email. I sent an email, got a response after 2 business days and was asked to call to provide my payment. Another 30 mins already and no one picked up, just hung up since i dont have time to waste. I dont know how they are in business, they should close.

Absolutely horrible experience booking corporate travel through CWT. Call hold time is 45 minutes to over an hour. Three of the four individuals I spoke to were extremely rude and unable or unwilling to help with something another agent told me to call in and do. I wish I wasn’t forced to use CWT due to my corporate policy. TERRIBLE experience.

Website is broken, very long wait to speak to someone via phone. HORRIBLE SERVICE.

Horrific experience. 1-2 hours to get a representative on the line. The representative was pretty knowledgeable, but every time it takes so long to get everyone on the line that it isn't worth it.

Never helped me with anything. They do not provide the support they are suppose to give. Everytime I go on a business trip I need to do their work. -1/10. Useless incompetent people.

They are impossible to deal with. None of their representatives listen to you or care about helping you with your travel or concerns. Will NEVER use again!!

DO NOT USE! Worst first time experience. Agent messed up dates for flights at a $1600 price tag and then tried to make us pay for another $1100 ticket instead of assuming the responsibility. She apparently changed my January flight to December during the call...so I was notified in that respect and b/c I didn't catch it during the call so, I was on the hook for the bill. Even though I gave the agent the correct dates AND gave her my husband's itinerary that we were trying to match. Said they couldn't connect with American to get the refund so we were going to be out $2700 total for the flights lost and then the new flights (which were mysteriously $500 cheaper?). I called American and THEY RESOLVED IT. There was absolutely no point in using SATO because they couldn't actually DO anything...and they charge $30 for services. NOT good customer service and worthless company. Should have gone straight through American and I definitely will in the future!

Cancelled Agreement after 4 months.

CWT hires offshore “order taker” with no travel experience. Agents use scripts to book everything and max out at 2 calls per hour. Hour long hold times were common. Average handle times often exceeded 30 minutes. Emails easily took 5+ hours to get a response. SLAs were rarely met and blamed on high volume, during a travel freeze. MyCWT App was even worse with an average of 90 minutes to get anything done. VIP and Concierge Lines would go unanswered.

Awful awful company. Service is poor. Stuck in Hong Kong and all it would take is someone to take responsibility for the thread of communication, but those who simply don't care state they take emails as they come in. The extra days stuck here cost the company money for unnecessary extra nights and expenses. I would not recommend this company to any business. Please think carefully before considering CWT. They just don't care about the person, only the money.

Unfortunately, I am forced to use this incompetent company by my employer. In my latest booking, the flights were reserved but the tickets were not actually purchased for some reason... that was a $30 phone call to their service line and achieved only part of my trip (they did at least reserve the hotel). After discovering that my tickets had not actually been purchased when I wanted to try to select seats, I called again (and was charged another $30), this time I was told the tickets would be purchased. They were not. After calling a third time (another $30), I finally got the tickets purchased but at a 25% higher cost than originally quoted... this was later rectified by CWT, but I never received a receipt with the corrected amount, making it impossible for me to correctly file my post-trip expense report.

I have now notified CWT "travel counselors" three times via their online Messaging system that I need the final receipt. Each time I have been told that they have looked it up and "notified the concerned team and I will receive the receipt within 24-48 hours." (Why should it take a different team and 24-48 hours to simply email me a receipt?) So far I have received nothing twice and am once again awaiting a receipt. When I asked why I should expect anything to be different this time after they failed to send me the receipt the first two times I received this message:

"Dear Alex, Just now i have raised request for complete invoice for both ticket , So within 478 hours , You will receive on email."

Really confidence inspiring. I'm guessing I will now have to make yet another $30 phone call to this inept organization and god only knows what will happen when I eventually run out of time to file this $3000+ expense report because they CANNOT HANDLE SIMPLY EMAILING A RECEIPT.

I would advise anyone who has a choice to stay as far away from this company as possible.

Terrible service - the website does not work and buttons to contact or chat with agents to do not function. The only option is to call them for which they charge you or your company a lot of money. Needlessly restrictive. Very poor travel partners. I hope they improve their service dramatically.

MyCWT is a way to torture your employees.
It turns a two minutes booking job into a three hour nightmare. The chat is minimum 1 hour wait - it is just torture.
I do not understand how on earth this company can have the right to exist.

Very disappointed with their system
I booked a flight and a hotel in Ireland. I received the flight confirmation but never heard anything from the hotel. On the system I could only see a flight booking. So the day of the two when I landed in Oakland I booked another hotel age this time I received a confirmation and could see it if the system.
I was charged as no show so I contacted the support to find out what happen. After more than one ninth waiting they still have no idea why the first hotel wasn't showing on their system but CWT says it was my fault and I still have to pay for it

Not a serious company to work with

Booking.com for business has now "gone live" with a CWT cooperation, and the results are predictably bad. Without any information to our company our account is now "handled" by an Indian call center, the kind where everything needs to explained twice, language barriers are common (due to poor English speaking skills) and the agents have no knowledge of the phoenetic alphabet.

Is there an option to give 0 or minus starts?.
If you want to ruin your travel experience go for CWT.

My experience with CWT Bangalore:
Help line number: ah there is some number. at the end no one will pick it up.
Do You face some ticketing issues a day before travel: Then they will sit relax and enjoy your pain.
I dont know how this company is really running with such kind of worst support team.

worst experience. No one picking up phone

Its no wonder they were attacked on 2020. It was probably a customer’s life that was ruined thanks to your “superb” travel agency and he decided to act upon it.

You guys (Yes even your 24/7 service you charge to use) couldn’t save anyone if they were CPR/AED certified.

I cant tell you how many times they ruined my travel experience or have left me stranded……