Very happy with my experience with MyDeliBox. The products arrived in perfect condition and exactly as described, and the delivery was quick and reliable. Everything felt smooth and well organised. I’... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My order from myDelibox arrived today ,the box arrived open but luckily nothing was missing or broken, I asked the delivery courier he said he doesn't know why is open, apart from that the product a... Voir plus
We ordered a selection of good quality pasta shapes (some of which you cannot find in an ordinary supermarket) and Mutti sauce,they all arrived well packaged in two cardboard boxes,on time with no fau... Voir plus
The worst online Italian grocery order I’ve ever received. Items were carelessly packed, with cans of soft drinks thrown into thin plastic bags instead of proper protective packaging; one leaked and s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!
Coordonnées de contact
Unit A3 - OYO Business Units, DA17 6AX, Belvedere, Royaume-Uni
- info@mydelibox.com
- mydelibox.com
4,5
Excellent
702 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Had a free sample box yesterday and…
Had a free sample box yesterday and everything was really good. Definitely will be buying from them again
31 août 2024
Avis spontané
MyDelibox never lets you down
Been using MyDelibox for a few years. Told loads of people about it. I often send parcels as gifts to family and friends. Much more interesting than generic hampers. And MyDelibox has never let me down. I love them!
15 août 2024
Avis spontané
My deluybox
Company still charge you the full amount for the next day delivery if you place your order after 11 am on Friday and deliver whenever to you. I have placed my order on Friday (09.08) at 11.32 to be fair and possibly will be delivered tomorrow I am holding my breath now don't know if I will get it . When you try to explain to them that what they are saying is wrong and the overcharge you for a service that they do not deliver on time they get quite defensive and rude to you. I will report them to the relevant agencies now.
12 août 2024
Avis spontané
Réponse de myDelibox
Hello, Milena. Thanks for your order and sorry for what has happened. As already explained via email and also over the phone, you selected at the checkout this delivery method: "NEXT DAY - order by 11am Monday to Friday, get it by next business day ".
Since you ordered on Friday after 11am, this means that the order will be delivered to you on Tuesday (next business day). If you ordered before 11am, it would have been delivered on Monday instead. Your order is currently in transit and it will be delivered today as confirmed to you multiple times. There wasn't any wrong doing from our side, and if you believe we have been rude we do apologize once again, since this wasn't our intention. We genuinely believe this was a misunderstanding in communication between us and you. You also ordered from us multiple times in the past and everything went smooth. Thanks again for your understanding.
Fantastic choice of Italian groceries…
Fantastic choice of Italian groceries at a great price.
Fast delivery.
30 juillet 2024
Great service
30 juillet 2024
Perfect package
Perfect package, all wrapped up with care and everything arrived with no damage. Quick delivery.
30 juillet 2024
The product is great and delivery time…
The product is great and delivery time as should be.
26 juillet 2024
I had to cancel my order because the…
I had to cancel my order because the delivery fee, in the UK mainland, was unacceptable!
26 juillet 2024
Réponse de myDelibox
Hello. As explained via email your postcode does not qualify for our UK mainland rates. The extra charges are also written into our delivery page. We also refunded promptly your order as soon as you wanted to cancel it.
We then believe this review is unfair and we will report it to trustpilot.
Precise and with good food 😋
1 août 2024
Avis spontané
Great products, great service
Great products, delivered quickly and well packaged in eco friendly packaging. Lovely to be able to get my Italian favourites here in the UK.
24 juin 2024
Avis spontané
Great service
25 juin 2024
Good company
Order often, great selection, good prices. Items arrived packed very carefully
13 juin 2024
Avis spontané
Always great service,good…
Always great service,good choice of products.delivery on time.thank you
6 juin 2024
Avis spontané
All very good and very fast service.
28 mai 2024
Very good choice!
I'm italian and I'd like to get some products from my country. On mydelibox I can get some.products I can't find in the shops around me and the prices are very good!
24 mai 2024
Avis spontané
Scandalous poor customer service and…
Scandalous poor customer service and attention to the customer in general. Ordered with next day delivery and Fedex damaged the parcel. Had a call from them saying the parcel is now leaking so they are not going to deliver it. I immediately contacted Mydelibox which did NOTHING for me! Emailed them numerous times in the past 3 days informing them about this and requesting a replacement. NO, replacement! Had a reply they are awaiting for Fedex to confirm. They did not even bother to check the tracking otherwise they would have seen the the parcel status has not updated since 2 days. So I have to wait for Fedex to have the time to confirm and if it takes 1,2,3 weeks I will have to wait to receive, MAYBE, another parcel with what I paid for?? This is so not Customer care oriented. This company has a lot to learn on how to treat their customers.
15 mai 2024
Avis spontané
Réponse de myDelibox
Hello, Cinzia. Thanks for your order and sorry for what has happened to you. Please note you already ordered several times in the past from us, and we always assisted you promptly and professionally. In this specific case there was an issue with the courier, and we did take care of it as well.
When you say mydelibox did nothing for you, you know this is not true and it is not fair to report such a thing here. We apologized multiple times, we refunded you the entire order value, and we offered a voucher for a new order, which you did use and then suddenly you cancelled it. We explained also multiple times we are unable to send you a replacement.
We hope you reconsider this review and we wish you all the best.
myDelibox
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.