Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

⚠️ WARNING – My Fox Bag / Shop App More than ONE MONTH after ordering, my Fjallraven Lada Sweater Dark Navy has still not arrived in Quito, Ecuador. They shipped it and now refuse any responsibil... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de sacs et de valises
  2. Magasin de vêtements et d'articles de plein air

Informations provenant de diverses sources externes

Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

370 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(370)

22 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent Experience!

- Bought the bags on the 19th August.
- Reached my mailbox in Singapore on the 31th August

- Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price is 30% off and free shipping. Will repurchase from myfoxbag again for these reasons.
- Take note: Item came without fjallraven box packaging. All 2 bags and shoulder pads are bubble wrapped before the standard delivery black plastic packaging.

30 août 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hi,

We're really pleased to hear you're so happy with your purchase and the service provided!

Thank you for taking the time to leave this excellent review.

MFB

Noté 5 sur 5 étoiles

Great service.

Purchased as gifts, but quality known. Prompt delivery in secure packaging.

7 septembre 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hi,

We're really pleased to hear you're so happy with your purchase and the service provided!

Thank you for taking the time to leave this excellent review.

MFB

Noté 5 sur 5 étoiles
Logo de My Fox Bag

Réponse de My Fox Bag

Hi,

We're really pleased to hear you're so happy with your purchase and the service provided!

Thank you for taking the time to leave this excellent review.

MFB

Noté 5 sur 5 étoiles

Perfect bag

Perfect bag. Super speedy delivery l!

1 septembre 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hi Sophie,

We're really pleased to hear you're so happy with your purchase and the service provided! Thank you for taking the time to leave this excellent review.
MFB

Noté 5 sur 5 étoiles

Overall great product

Overall great product. The Customer Service Agent in Messenger was very helpful in providing clarification. It was great to be able to get this high-quality product at a discount also. The product took 3 weeks to arrive in the Philippines, but I'm not complaining because it was free shipping due to the promo at that time.

17 août 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hello,

Thanks so much for the lovely words, we will pass your kind words to the Customer Service team!

Noté 2 sur 5 étoiles

Very difficult to return items

Very difficult to return items. Small time frame to return and even when I tried to sort a credit receipt, could not find a link anywhere to do this

13 août 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hi Libby,

Thanks for your feedback. We will take this on board for next time. For all return information on our website, please visit the link below:

https://www.myfoxbag.com/pages/returns

Noté 5 sur 5 étoiles

Fast delivery and very secure transaction

Very fast delivery considering it came from England to Philippines. It reached my daughter’s 1st day of school in time. Packaging is secured and intact and the product is in a very good condition. Will definitely buy again.

11 août 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hi Trixie,

We are so glad it reached you quickly for your daughter's first day of school, she is going to be very popular with her cool bag!

Noté 5 sur 5 étoiles

Happy with what I purchased

Happy with what I purchased. All items that I ordered are in good packaging. Good price too. Thanks.

11 août 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hello Jogi,

Thanks for the kind review, we appreciate it!

Noté 5 sur 5 étoiles

Adorable little laptop bag

I love my embroidered original Kanken!

10 août 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hi Stef,

Excellent choice with the embroidered Kanken! thanks for shopping with us.

Noté 5 sur 5 étoiles

GREAT!!

it was really quick! even the delivery only took a week even tho im living across the globe! love it!

8 août 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hey Didi,

Thanks for the kind words, we are so happy it reached you quickly!!

Noté 5 sur 5 étoiles

great great great

1 août 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hello,

Thanks for the great great great review, we look forward to seeing you shop with us next time!!

Noté 5 sur 5 étoiles

Good. Recommended.

Easy to navigate website, well designed giving confidence of authenticity. Speedy delivery.

25 juillet 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hello Anthony,

Thanks for the amazing review! We truly appreciate your support.

Noté 4 sur 5 étoiles

Great customer service from Becky

I paid for express shipping but there were apparently some issues with the shipping company and as such, I still have not received my bag after a week. I am here, however, to give a 10/10 review for the fantastic customer service assistant, Becky, who is doing their best to help me out. I reached out to them via email and they have been communicating with me and trying to help me get my bag ASAP.

20 juillet 2022
Avis spontané
Logo de My Fox Bag

Réponse de My Fox Bag

Hello Rose,

Thanks so much for the lovely feedback, I will be sure to pass your kind words over to Becky!

Many thanks,

MyFoxBag Team.

Noté 5 sur 5 étoiles

Great choice

Great choice, excellent service and delivered early. Very pleased, would deffo recommend.

12 juillet 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hello Alan,

We appreciate your kind review, we look forward to seeing you come back and shop with us next time.

Noté 5 sur 5 étoiles

Excellent as always !!

Excellent as always !!
Super speedy exchange process from Australia!

7 juillet 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hi Louis,

Thanks for the lovely words, we really do appreciate it.

Noté 5 sur 5 étoiles

kanken no 2

delivery is much faster than expected! thank you! am very happy with my purchase and the delivery speed!

7 juillet 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hello Lynn,

We are so glad you are happy with our service, thanks for the lovely review.

Noté 5 sur 5 étoiles

International Order

Had trouble getting my first order, however, customer service agents were quick, responsive and very helpful. My second package came very quick (I ordered internationally) I love my bag and I would definitely order from my fox bag again.

7 juillet 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hello Adi,

Thanks for the amazing feedback, I will be sure to pass this on to the customer service team :).

Noté 3 sur 5 étoiles

This is my second purchase.

This is my second purchase.
First purchase was perfect and landed quite fast .
My second bag meant for my son's Birthday did not arrive in time due to address being wrong on the label even though it's auto filled and has the same address as the first bad I bought few months ago.now it's being returned from Singapore back to UK again . Wondering when I will get my birthday gift sent out again.
Please ensure label is correctly printed . Please also update me on status of the fate of the bag

23 juin 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hello Jazreel,

I am sorry to hear about the second bag not arriving in time. I will send you an email now about this!

Noté 5 sur 5 étoiles

Very quick delivery

Very quick delivery! I love my new bag and wouldn't hesitate to shop here again.

17 juin 2022
Logo de My Fox Bag

Réponse de My Fox Bag

Hello Patricia,

Thanks for the lovely review, we are so glad you are happy with our service, we look forward to seeing you shopping with us next time!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus