⚠️ WARNING – My Fox Bag / Shop App More than ONE MONTH after ordering, my Fjallraven Lada Sweater Dark Navy has still not arrived in Quito, Ecuador. They shipped it and now refuse any responsibil... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... Voir plus
L'entreprise a répondu
I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... Voir plus
L'entreprise a répondu
- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.
Coordonnées de contact
J & S House, CW9 7LU, Northwich, Royaume-Uni
- 01606359100
- info@myfoxbag.com
- myfoxbag.com
4,2
Bien
370 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Extremely Poor Service
DO NOT order from this website. Dreadful & poor customer service.
I ordered a pricey backpack. The mail delivered it incorrectly and got stolen within 2 days of delivery.
The way the customer service handled this was shocking. A rude email reply with no promise of a refund or a new product sent. So lost just under 100£. Worst website ever ordered on. This has never happened to me and trust me have been ordering lots online. Beyond disappointing.
25 janvier 2024
Avis spontané
Réponse de My Fox Bag
Hello
We apologise for any inconvenience caused and any disappointment you've experienced. Please know that we take your feedback seriously and will use it to improve our processes. If there's anything we can do to make this right or assist you further, please don't hesitate to reach out to us on info@myfoxbag.com.
Team My Fox Bag
Excellent service 👌🏻
18 janvier 2024
Réponse de My Fox Bag
Hi thank you for the 5 stars!
- Team My Fox Bag
Excellent service & great product.
19 janvier 2024
Réponse de My Fox Bag
Hello, this is really great to hear. Thank you for the 5 stars!
- Team My Fox Bag
My parcel was delivered to the wrong address …
My parcel was delivered to the wrong address. I spoke to Ruby at your customer service and she has been the most helpful and polite person to deal with, always clear and with a very quick response. And I would like to place my thanks on record.
26 janvier 2024
Avis spontané
Réponse de My Fox Bag
Hello, thank you for the 5 stars. We really appreciate your lovely feedback and glad Ruby was able to help you out.
- Team My Fox Bag
Super quick delivery and great products!
I had no idea this company existed until a few days ago and I’m so glad I found them! I’ve wanted a Kanken backpack for years and they have every colour and design just like on the Fjällräven website! Pricing is really good and managed to get a discount which was a bonus! Delivery took 2 days which is amazing and I’m so happy with my new Kanken! Will definitely be returning to this store!
25 janvier 2024
Avis spontané
Réponse de My Fox Bag
Hi Jemma, it's great to you're happy with your new item! It's great to hear you'll be back, thank you for the 5 stars!
- Team My Fox Bag
Réponse de My Fox Bag
We're grateful for your review and glad to have left a positive impression. Thank you!
Great pricing and super fast delivery
Great pricing and super fast delivery, I ordered a bag the week before Christmas expecting it to be delivered sometime after but it was delivered within a couple of days. Can definitely recommend these guys.
20 décembre 2023
Réponse de My Fox Bag
We're pleased to have provided a positive experience for you. Thank you for your feedback!
I love this dress!!
I love this dress!!! It can be worn when hiking, but actually looks good enough for me to wear to work!... so super adaptable for travel. I also have the Fyallraven High Coast Lite Dress W & S/F Saddle to Table Dress W... and love all three but I think the Womens High Coast Shade Dress is my favourite, but I LOVE all three. Such a versatile brand with clever designs, high quality materials and well made.
2 janvier 2024
Avis spontané
Réponse de My Fox Bag
Thank you for your positive review! We're glad to hear about your experience and appreciate your support. Really pleased you love the dresses!
Unexpected delivery schedule
My order has been confirmed on 8 Dec, but still not received it yet. Would you pls inform when it will be arrived. It is ordered for Christmas, now the Christmas has pass, and not arrived yet.
27 décembre 2023
Avis spontané
Réponse de My Fox Bag
Hello David,
We have contacted you about your order. Please check your junk/spam folder for this as we have yet to receive a reply from you.
We want to resolve this for you as soon as possible, please respond to our emails at your earliest convenience,
Many thanks,
MFB Team
Above and beyond
Ordered a medium sized fjall raven sweater as previous had a similar one. It was too big, contacted customer services as there was only 1 small left in stock. Was put aside for me and dealt with as an exchange.
Great customer service
15 décembre 2023
Avis spontané
Smooth process
The bag is high quality as usual. Delivery was also smooth and I was kept updated throughout the process
19 octobre 2023
I ordered a bag at the beginning of the…
I ordered a bag at the beginning of the school year, term 1 ended and the bag is STILL not here. Bad service
25 octobre 2023
Fast delivery and packaging
25 octobre 2023
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