⚠️ WARNING – My Fox Bag / Shop App More than ONE MONTH after ordering, my Fjallraven Lada Sweater Dark Navy has still not arrived in Quito, Ecuador. They shipped it and now refuse any responsibil... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... Voir plus
L'entreprise a répondu
I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... Voir plus
L'entreprise a répondu
- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.
Coordonnées de contact
J & S House, CW9 7LU, Northwich, Royaume-Uni
- 01606359100
- info@myfoxbag.com
- myfoxbag.com
4,2
Bien
370 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A good price, and quick delivery.
A good price, and quick delivery. My son is very happy with the bag. Much appreciated.
21 octobre 2023
First time that I’ve used them but very…
First time that I’ve used them but very good selection of goods .will use again for certain
18 octobre 2023
Réponse de My Fox Bag
Hi Ian,
Thank you for taking the time to leave us this great review and we're really pleased that you're happy with your order and will be back!
MFB
Great treatment to the customer
23 septembre 2023
Réponse de My Fox Bag
As it should be Ruben! Thank you for leaving us this great review and thank you for your order.
MFB
Great costumer service
Great costumer service, great original products, and fast shipping. 100% would recommend.
25 septembre 2023
Réponse de My Fox Bag
We're really pleased to hear that thank you Estefenia. Thank you for your order and we're pleased that you've been so happy with the service you received.
MBF
Fast delivery
25 septembre 2023
Réponse de My Fox Bag
That's good to hear, and thank you for leaving us this 5 star review, we really appreciate it.
MFB
Excelente entrega.
Llego rápido y en buenas condiciones, lo único es que no sabía del pago de aduana.
25 septembre 2023
Réponse de My Fox Bag
Thank you for the 5 star review Alma, that's very kind. Customs vary from country to country so please always check, although we do ship customs and duties paid to countries in the EU.
MFB
Réponse de My Fox Bag
Thank you! We're really pleased to hear this and appreciate the 5 star review, thanks!
MFB
Recommended
Brought kanken laptop 13’ while on sales. Good product, good price and excellent delivery service.
22 septembre 2023
Réponse de My Fox Bag
3 out of 3 - that's great to hear! Thank you for leaving this review and thank you for your order.
MFB
Great service as always
22 septembre 2023
Réponse de My Fox Bag
Thank you Gareth! We appreciate the 5 star review and your custom!
MFB
Excellent services!
21 septembre 2023
Réponse de My Fox Bag
Thank you Monique, we're pleased to hear this!
Kind regards
MFB
Réponse de My Fox Bag
Thank you very much for your review, and also your order. We're please to hear you're happy with the service and product!
Sale and quick delivery
25 août 2023
Réponse de My Fox Bag
Hi Suzanne,
Thank you for your review, we really appreciate it and we're really happy to hear this.
Very helpful.
24 août 2023
Réponse de My Fox Bag
Hi ,
Thank you - happy to help and thank you very much for your order and taking the time to leave this review, we appreciate it.
Réponse de My Fox Bag
We really are sorry this happened. We had a major issue with our stock system that was beyond our control; this has now been fixed and we're really very sorry your order was affected. If we can help with anything please let us know; we have also had a lot of restocks recently so this may well be back in stock.
Bad service, don’t recommend it
I ordered a backpack from their website and they said it would take 5-12 business days and after 14 days they asked me for my address even though I attached it to the website then I gave them my address and on the 16 day they canceled my order. and there excuse was that the item is out of stock. If it is out of stock, why did you accept my order in the first place? Why did you let me wait 16 days for nothing? When I entered the site, I found that the backpack I ordered was available!!!, and after they canceled my order, I tried to contact them, but they did not respond. I started school for three weeks now and I’m using my old dusty backpack because of them. I do not recommend them, the service is bad. I won’t be satisfied until they compensate me with a new backpack. still waiting for an answer
13 septembre 2023
Avis spontané
Réponse de My Fox Bag
Hi Hessa. Our sincere apologies - there have been 2 issues here. Due to your location, our system had inadvertently put your order on hold as the address was not recognised on our system. In addition to this, we have had an issue with our stock system beyond our control which is now fixed. We really are sorry this took so long to sort out for you and have now got measures in place with the address issue to ensure this will not happen again. The stock system is now fixed and this would not happen again. If we can be of any help, please let us know.
Worst experience ever
I've ordered my bag from website as item in stock. Payment gont, confirmation sent. Day after message came in: this item is not in stock??? Waiting 5 working days for refund and when asked which bag is in stock - answer was: we have other items in the same colour??? Probably automated response. My first and last experience with this company. Recommendation: stay away if you can. Ordered bag fro Netherlands - came without issues in 5 days!
25 août 2023
Réponse de My Fox Bag
Hi Wojtek, we really are very sorry for the experience you had. I can assure you this was not an automated response and it was due to an issue we had with our stock system - something that has never happened before and steps have been taken to ensure it cannot happen again. Something that was beyond our control but has now been resolved.
If we can help at all with another order, please contact our team info@myfoxbag.com and we will do all we can to help.
Kind regards
Great deal item has been cancelled
I ordered great deal item but it was cancelled afterward so not great experience.
24 août 2023
Réponse de My Fox Bag
Hi Noke,
We really are sorry that this items was out of stock. We had a major unprecedented issue with our stock system through no fault of our own. This has now been resolved and steps have been taken to ensure this cannot happen again; we really are sorry and if we can help at all with a new order, we will be more than happy to assist. We are dispatching orders within 24 hours again and we will fast track your delivery if required.
Réponse de My Fox Bag
Sorry to hear the trousers did not fit and let us know if you need any help with product and fit in any way. Thank you for the positive feedback, we appreciate it.
Réponse de My Fox Bag
Hi Jason,
Thank you very much for taking the time to leave this review, and we're really pleased to hear that you've been happy with your purchase.
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