Delivered fast, chose this brand because my daughter is dairy free and they have so many more flavour combinations than you find in the supermarkets, we love the superfood options! Will definitely be... Voir plus
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Lisez les avis des autres
Food great , great offers just delivery was little longer than expected by a couple day and customer service never replied . But the offers and food brilliant will buy again
I had an issue with my order as the delivery was delayed, but the customer service team was very helpful and cooperative. They handled the situation professionally and compensated me for the inconve... Voir plus
My baby loved the food so I thought I’d order online. First they had system error so I placed 2 ordered due to this. Then I immediately tried to contact support in every way, no one reply whatsoeve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Piccolo is a new brand of organic baby food, with a range of fruit & vegetable stage one purées, made with 100% natural ingredients.
Coordonnées de contact
Old Gloucester Street 27, WC1N, London, Royaume-Uni
- mylittlepiccolo.com
4,1
Bien
26 avis
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the quality of products is excellent
the quality of products is excellent. the selection is brilliant.
my granddaughter is now 19 months old and had stomach problems from birth and when we found piccolo products she has thrived. my daughter has found the pouches so helpful they have made travelling with her baby so easy and she is happy to know that what she is giving her baby is good quality and she loves them.
the prices are good too.
the website is so easy to navigate and delivery is quick.
9 avril 2025
Avis spontané
Réponse de Piccolo
Hi Helen,
We’re thrilled to hear that our products have made a wonderful impact on your granddaughter's daily meals. We strive to deliver excellent service and ensure our website store is accessible to many parents.
Excellent Service
I ordered one of the bundles for my 7 month old and he absolutely loved it! Super slick service and my package came in no time. Will be continuing to order my little ones meals makes my life so much easier!
18 décembre 2024
Avis spontané
Réponse de Piccolo
Hi Jess,
We’re really grateful and appreciate you taking the time to share your experience with us. We're thrilled to hear that your little one enjoyed our products.
Poor Customer Service and Damaged Products with No Response
If there was an option to give a negative star rating for their customer service, I definitely would. My son loves Piccolo Food, so I decided to order some of their products online via their website. Unfortunately, the parcel arrived damaged, with some items missing and others appearing to have been tampered with.
I reached out to Piccolo Food several times, providing photos and details of the issue, but I have not received any response.
This level of customer service is extremely disappointing. If Piccolo Food only serves business clients and cannot properly handle individual customer orders, they should reconsider having a consumer-facing website. I will take further action through UK consumer protection authorities.
I expected much better from a brand we trusted.
9 septembre 2024
Avis spontané
Réponse de Piccolo
We apologise for the poor customer service and your experience that didn't turn out as expected. Upon review, your first email was not received as you sent it to the wrong email address. We received your forwarded email on the 13th of Sept. and our support sent you an email on the 14th, and another email on the 17th letting you know that we have processed a replacement order.
Once again, we want to express our sincere apologies for the miscommunication, it was our mistake, and we are completely responsible for it. If you would like to discuss the issue further, our customer support team is here for you. Please do not hesitate to reach out and let us know how we can make things right. You may reach out at customercare@piccolofoods.uk
The Piccolo Team!
Absolutely atrocious online service
Absolutely atrocious online service. Placed an order on the 25th of May and it still hasn’t arrived. Customer service rep said they were going to find out what happened with the logistics team and then never came back to me. Had to chase again today and demand a refund. God awful. Avoid like the plague.
4 juillet 2024
Avis spontané
Réponse de Piccolo
We were so sorry to hear about the negative experience. We looked into the situation and found the oversight with our support team. While we are investigating the whereabouts of your parcel it turns out that your order was damaged during transit. We sent you an email on the 5th of July informing you that we have processed a refund and we sent out a replacement order for the damaged items as an apology.
It wasn’t our intention to disappoint you. But we feel fully responsible for what happened and for any inconvenience, this may have caused you.
Please let us know how to make it up to you and turn your experience into a positive one. If there’s anything else we can do, please get in touch at customercare@piccolofoods.uk
Horrible online service
My baby loved the food so I thought I’d order online. First they had system error so I placed 2 ordered due to this. Then I immediately tried to contact support in every way, no one reply whatsoever.
Finally someone named xxxx (private info) said I will be refunded yet I still received the misplaced order.
Moreover, what I received is NOT what I ordered, I ordered this 20 pounds bibs (cover it all) and received a generic bib.
Avoid buying directly from them and I will never ever recommend this brand to anyone.
30 décembre 2022
Avis spontané
Réponse de Piccolo
We sincerely apologise for the poor customer service that you have experienced. Upon review, it shows you purchased on the 30th of Dec. and our company was closed at that time. We have then processed a full refund as soon as we re-opened.
While we strive to provide the best possible service, unfortunately, we failed to explain that the refund will take up to 5-7 business days to reflect in your account, depending on your bank.
The experience you had is not a representation of who we are as a company. We're reaching out as we want to make it up to you. We’re reevaluating our customer service and intend to review this situation with our customer service team. Please let us know how we can make things right. You may reach out at customercare@piccolofoods.uk
Very disappointed
My twins they love the food so I decided to order some online. (I thought I will save some money if I order a bundle) So I did order 2 pouches bundle. It took 2 weeks to came . I had to ask them where is my order. Never informed me why is been delayed. So it came over 2 weeks and it wasn’t right!
I received my order which I had to wait almost 2 weeks . I was really disappointed.
I paid for 2x bundle £32 each so it comes to £64 free delivery.
I received £45.25 ( if I would buy it from the website individually)wort of pouches and only 1 bib I 1 set of spoons (it’s should be 2 each as I have twins that’s why I ordered the two bundle)
where is my £18.75 is gone too? Which is not a savings at all !
I’m very confused in here .
So I paid over £2 a pouches?
I send an email they got got back to me saying they will send some more product out as an apology.
It is 1 month now and I haven’t received neither refund or product or anything.
I’m so sad and disappointed because my twins they really liked to good but I never going to buy this again or refer to a friend or family .
19 juillet 2022
Avis spontané
Réponse de Piccolo
We sincerely apologise for any inconvenience caused by our previous shipment error. We accidentally sent you the wrong amount of product and we understand that this may have caused frustration and disappointment.
We’re understaffed and in transition, during those times you emailed us so we missed out on your query, but that's no excuse for the way you were treated. We take full responsibility for this oversight and assure you that we’re committed to resolving the issue to your satisfaction.
Your feedback is invaluable to us, and we're grateful that you brought this matter to our attention, as it helps us improve our services. Hope you'll give us a chance to correct our mistakes, so we can win your trust and confidence once again.
We would love to hear from you. Please let us know how we can make things right. You may reach out at customercare@piccolofoods.uk
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