I have a bit of a problem with my login account, sent an email to customer service and Katie has been so helpful and sorted it out for me immediately. I am not expecting such efficient customer servic... Voir plus
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Lisez les avis des autres
I spoke to Katie regarding commencing a new AVC having recently flexibly retired, which has caused some confusion. Katie was polite, friendly and quick to solve the issues with my new application. The... Voir plus
L'entreprise a répondu
As a real technophobe, I was getting very frustrated with not being able to update password, pin number etc. Nirin was so patient and helpful and by the end of the call everything was sorted. Not t... Voir plus
L'entreprise a répondu
I contacted mymoneymatters via e-mail initially to make an amendment to my pension contributions. I received a prompt response with clear instructions on how to increase my contributions via the webs... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Coordonnées de contact
First Floor, 5 Fleet Place, EC4M 7RD, London, Royaume-Uni
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excellent
469 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Excellent customer service
Today, I called Money Matters for support and had a great experience. The lady I spoke to was professional, calm and very helpful. She listened carefully and explained everything clearly, especially the parts I did not understand. Thank you for the excellent customer service.
22 juin 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
The lady I spoke to was very polite...…
The lady I spoke to was very polite and helpful.
She was able to advise me correctly and booked me an appointment with a finance organiser/advisor.
22 juin 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Thank you
The member of staff I spoke to couldn't have been more helpful. She was very generous with her time and I didn't feel at all uncomfortable when my laptop decided to be very slow! Thank you. Great service
22 juin 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Sandra was so helpful and quickly…
Sandra was so helpful and quickly addressed some questions i had so that i could understand.
19 juin 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Nirin was very polite
Nirin was very polite, patient and supportive. Nirin went over information for me even though it was recorded.
Nirin provided me with the information beyond that which was provided and that I was not certain I could do. Nirin spent a lot of time with me explaining, in simple terms, (what I need) enabling me to be more confident.
19 juin 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
really help and great advice
19 juin 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
gave good information
18 juin 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Sandra was really helpful and gave…
Sandra was really helpful and gave clear answers to my daft questions. I think I know my next steps!
18 juin 2026
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Brilliant customer service officer.
The customer service officer I spoke to was great. Patient, supportive and knowledgable resulting in prompt and fast resolution of my reported issue.
18 juin 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
AVC query with My Money Matters
The response time in the chat window was very quick and the assistant was able to assist me in with my query in a short time
17 juin 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Niran was extremely helpful and…
Niran was extremely helpful and explained the deductions and associated tax and National Insurance benefits. Thank you!
17 juin 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Your agent dealt with my query in an…
Your agent dealt with my query in an efficnet and timely manner.
Very polite and courteous
Lovely experince
16 juin 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Amazing Professional Service
This was a great experience as Katie was super helpful, professional and easy to engage in the discussion with and she supported me with necessary amendments on my agreement to proceed
16 juin 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very useful information and easy to…
Very useful information and easy to understand and follow a complicated topic
16 juin 2026
Avis spontané
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Positive Feedback
Kelsey has supported me on a couple of occasions and has dealt with all my queries really quickly.
15 juin 2026
Avis spontané
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
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