I have a bit of a problem with my login account, sent an email to customer service and Katie has been so helpful and sorted it out for me immediately. I am not expecting such efficient customer servic... Voir plus
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Lisez les avis des autres
I spoke to Katie regarding commencing a new AVC having recently flexibly retired, which has caused some confusion. Katie was polite, friendly and quick to solve the issues with my new application. The... Voir plus
L'entreprise a répondu
As a real technophobe, I was getting very frustrated with not being able to update password, pin number etc. Nirin was so patient and helpful and by the end of the call everything was sorted. Not t... Voir plus
L'entreprise a répondu
I contacted mymoneymatters via e-mail initially to make an amendment to my pension contributions. I received a prompt response with clear instructions on how to increase my contributions via the webs... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Coordonnées de contact
First Floor, 5 Fleet Place, EC4M 7RD, London, Royaume-Uni
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excellent
469 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent service
Emailed the company with a query. Had a quick response to my question and follow up communication was also speedy. They managed to resolve my query very quickly. Excellent customer service.
29 juin 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Kelsey was very helpfull and made the…
Kelsey was very helpfull and made the task in hand seem simple. Very polite and dealt with my enquiry propmtly. Excellent work Kelsey!
29 juin 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Quick, easy and effective
Spoke with the online web chat for a quick query and was pleasantly surprised with the speed of replies and service. Very quick and effective.
29 juin 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Excellent service.
26 juin 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Good contact and communication.
26 juin 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Sandra was helpful
Sandra was helpful, efficient and knowledgeable and answered my questions swiftly and with grace. She ensured that i was able to understand the information and explained anything that i did not understand, she was patient and very pleasant, exactly what one hopes when one contacts Money Matters, she is a credit to the team!
26 juin 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Understand what I wanted to do
Understand what I wanted to do, sorted it out quickly, thanks.
26 juin 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent customer care
Received a prompt response to my initial query. Friendly and helpful guidance received over a number of exchanges with Sandra and my enquiry sorted. Excellent customer care, very impressed.
25 juin 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Katie on the chat was really helpful
Katie on the chat was really helpful. She explained everything to me, it was, after her explanation, painfully obvious, but I was grateful of her help and she didn't make me feel silly for asking!
25 juin 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Website 0 - Real person support 1
Sandra was excellent with her assistance & updates.
The website could do with reviewing, as it's not obvious how to amend an existing AVC account
25 juin 2026
Réponse de my money matters.
Thank you taking the time to leave a review, I am sure that Sandra will be delighted to hear that you enjoyed working with her. We will reach out directly for more information on what you struggled with on the website so we can learn where we can improve!
Sandra was very helpful with booking…
Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I emailed requested for another password reset response was quick. I still need to rest my password. Sandra was patient and supportive.
23 juin 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
These webinars are usually very…
These webinars are usually very informative, but I didn't really get much from this one (Feeling financial stress in Silence). It only lasted 10 minutes, so although signposted to a few sites, not a lot of info discussed in detail.
24 juin 2026
Avis spontané
Réponse de my money matters.
We are sorry to hear that you didn't find the session as useful as you would have liked. We will feed this back to our Webinar team for them to review the session and look for where we can improve in the future. In the meantime, there are lots of other sessions ran on a regular basis that we know you would find useful and informative!
The company were able to give me advice…
The company were able to give me advice about how much money I could add to my shared AVC and how to go about making the changes if I wished to proceed with clear instructions.
24 juin 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
very quick response to my query
24 juin 2026
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Great Team of professionals
The My Money Matters Team are always professional and helpful. I always feel listened to when I call them and have a positive experience.
24 juin 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
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