I spoke to Katie regarding commencing a new AVC having recently flexibly retired, which has caused some confusion. Katie was polite, friendly and quick to solve the issues with my new application. The... Voir plus
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As a real technophobe, I was getting very frustrated with not being able to update password, pin number etc. Nirin was so patient and helpful and by the end of the call everything was sorted. Not t... Voir plus
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I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.
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The adviser I spoke with was extremely helpful and patient. She was clearly well trained and knew exactly how to resolve my issue at my first contact. She gave me confidence that I was dealing with... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Coordonnées de contact
First Floor, 5 Fleet Place, EC4M 7RD, London, Royaume-Uni
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excellent
466 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful support and assistance…
Very helpful support and assistance provided over the phone when looking to take out product online
14 août 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really clear and helpful advice offered…
Really clear and helpful advice offered (by Nirin), including being patient and also amending my application in order to assist
14 août 2026
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
5 star customer service
Mirren was especially helpful & patient while I went through the application over the phone. Amazing customer service
14 août 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Customer service
Spoke to customer adviser on the phone, as the video link was not working. Got new link sent via email.
Quick and friendly response.
thank you
13 août 2026
Avis spontané
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Professional and Efficient Service
I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.
13 août 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Kattie was pleasant helpful gave me…
Kattie was pleasant helpful gave me details easy to follow . Refreshing to talk to a human.
Thank you.
13 août 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Katie was very knowledgeable and…
Katie was very knowledgeable and patient in guiding me through the application process allowing me time to read the information - no pressure, no rushing
13 août 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team
I wanted to increase my AVC payments
I wanted to increase my AVC payments.
Did a online chat, spoke to Sandra, who was very friendly and competent.
Didn't take very long at all,easy.
Highly recommend My Money Mattters
13 août 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Change to AVC
I tried to increase my AVC but there has been a change to the website which makes this a lot harder than it should be. I spoke to customer services who made the necessary changes
12 août 2026
Réponse de my money matters.
Thank you for providing us with this feedback regarding the changes that we have made. I will contact you directly in the hopes that we can receive some more detailed feedback. We are always striving to improve our services and hope that we can learn from your experience!
I have been updating my account using…
I have been updating my account using the website and asking for amendments.
The online chat with a real person was great and all sorted in minutes.
I’m very happy and all done with no stress.
Brilliant
12 août 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Sandra understood exactly what I wanted…
Sandra understood exactly what I wanted and helped me to achieve it
12 août 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Thank You
A very helpful adviser called Katie answered my questions and promptly sent me an email with the links I asked for.
12 août 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great customer support
Great customer support. Nirin was swiftly available via telephone, friendly and very helpful
12 août 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Query was answered quickly
Query was answered quickly, agent had good knowledge & talked me through options.
11 août 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My Money Matters are magnifcent
I have only ever had positive and professional service from MMM. They are friendly and very accommodating. Easiest 5 Stars ever!
11 août 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Issue fully received
The advisor was really polite and very helpful. She fully answered all of my questions, and some i didn't even ask.
11 août 2026
Réponse de my money matters.
Hello Sharon,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Efficient Client support
Quick and clear response to my query handled by Kelsey today. Very grateful for help provided.
11 août 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great advice
My Money Matters experts were really helpful and gave me some great advice on how to plan and make sure things were in place for when I retired.
7 août 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
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