I spoke to Katie regarding commencing a new AVC having recently flexibly retired, which has caused some confusion. Katie was polite, friendly and quick to solve the issues with my new application. The... Voir plus
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As a real technophobe, I was getting very frustrated with not being able to update password, pin number etc. Nirin was so patient and helpful and by the end of the call everything was sorted. Not t... Voir plus
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I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.
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The adviser I spoke with was extremely helpful and patient. She was clearly well trained and knew exactly how to resolve my issue at my first contact. She gave me confidence that I was dealing with... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Coordonnées de contact
First Floor, 5 Fleet Place, EC4M 7RD, London, Royaume-Uni
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excellent
466 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very informative and easy to…
Very informative and easy to understand. Nick went through the process and explained everything very well. Thank you!
23 juillet 2026
Avis spontané
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
AVC advice
I was very confused about my AVCs due to having changed employers. Sandra from My Money Matters was really responsive and extremely helpful. She never once made me feel like I was asking a stupid question and patiently helped me sort out my account.
22 juillet 2026
Réponse de my money matters.
Hello Pearl,
Thank you so much for this review! The team will be delighted to hear your feedback!
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Great Customer Service
I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through the whole process and explained the different options available and offered further help if I needed it in future. It really was great customer service and gave me confidence in MMM.
22 juillet 2026
Réponse de my money matters.
Hello Alex,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great service
Super helpful staff, gave sound advice and pre-empted a possible future issue and workaround to save hassle when transferring my AVCs. So nice to have great and easy to access customer service, thank you!
22 juillet 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Réponse de my money matters.
Hello Lucy,
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very quick help from a staff member…
Very quick help from a staff member over last two days. just joined service and very impressed with the quick accurate help staff have provided.
21 juillet 2026
Réponse de my money matters.
Hello Christine,
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Speedy and very helpful response
Speedy and very helpful response. Issue resolved very easily
21 juillet 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Easy to deal with
Excellent experience with Sandra who was always super helpful, polite, friendly and got things sorted without any fuss. Thank you, Sandra!
21 juillet 2026
Réponse de my money matters.
Hello James,
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Katie was brilliant support & sorted my…
Katie was brilliant support & sorted my query straight away.
16 juillet 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
The woman on the help desk was calm and…
The woman on the help desk was calm and interested in my problem. She took time to listen and to help. I felt it was important to her that matters were sorted out. I would give her 5 stars.
17 juillet 2026
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
My Money Matters Support Team Contact
I contact My Money Matters service desk/support team which was quick and easy to do. The agent Katie who answered my call was very friendly, knowledgeable and giving me concise answers and providing me with the reassurance I needed regarding my Shared Cost AVC's.
17 juillet 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Exceptional customer service
Tracey provided exceptional customer service from the start.
She was very reactive in her response, was very clear with guidance. When Tracey asked for further information she was very polite and articulate.
I clarified information and Tracey was patient and informative in her very timely response.
I was able to solve my issue within hours due to the responses and service from Tracey.
Thank you very much
17 juillet 2026
Avis spontané
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Calm and measured advice
I spoke with Katie, who was incredibly helpful with the advice on amending my AVC contributions in light of my impending redundancy. She calmly and authoritatively answered and explained the options I had to maximise any tax benefits, for which I am extremely grateful.
17 juillet 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Good support from start to getting my…
Good support from start to getting my avc set up. Helpful with general queries. Thanks
17 juillet 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
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