I spoke to Katie regarding commencing a new AVC having recently flexibly retired, which has caused some confusion. Katie was polite, friendly and quick to solve the issues with my new application. The... Voir plus
L'entreprise a répondu
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As a real technophobe, I was getting very frustrated with not being able to update password, pin number etc. Nirin was so patient and helpful and by the end of the call everything was sorted. Not t... Voir plus
L'entreprise a répondu
I contacted mymoneymatters via e-mail initially to make an amendment to my pension contributions. I received a prompt response with clear instructions on how to increase my contributions via the webs... Voir plus
I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Coordonnées de contact
First Floor, 5 Fleet Place, EC4M 7RD, London, Royaume-Uni
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excellent
467 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Good support from start to getting my…
Good support from start to getting my avc set up. Helpful with general queries. Thanks
17 juillet 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Fairly simple to do.
Fairly simple to do.
A couple of snags
Easily sorted by friendly and helpful staff no complaints
17 juillet 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Amazing service
What great customer service called to day for help and Katie talked me through step by step to get me all set up
16 juillet 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
The young lady who I spoke with could…
The young lady who I spoke with could not have been more helpful if she tried, she was absolutely brilliant
15 juillet 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Your assistant Katy in Northern Ireland…
Your assistant Katy in Northern Ireland was very knowledgeable, friendly, professional and very helpful
16 juillet 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great customer service!
Great customer service!
I got a really quick response to my query and Katie dealt with it straight away. She was polite, friendly and knowledgeable.
15 juillet 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Polite and Professional…
The phone was answered quickly and Nirin was very polite and professional and answered all my questions straight away. He also said they are always there to help
15 juillet 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Friendly and helpful support given.
14 juillet 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Given a full explanation and not…
Given a full explanation and not pressurised into making a decision
14 juillet 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
easy advice in simple understandable languae
Really good easy advice, highly recommend them. Easy to understand and follow the explanations given.
14 juillet 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Shared Cost AVC
The information I was provided was very clear and easy to understand with no Jargon. Nirin was very pleasant and helpful.
14 juillet 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The staff are really helpful and…
The staff are really helpful and responsive very easy to get threw to them could t really ask for more thank you Kelsey
13 juillet 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Money Matters are excellent
Katie was extremely helpful and very responsive and went above and beyond. Superb customer service. Money Matters are excellent and would thoroughly recommend.
13 juillet 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Closing monthy payment due to retirement
i spoke to the online assistant who thankfully was a real person and not one if those frustrating bots!
Sandra was very helpful and dealt excellently with my request and gave valuable advice as well.
13 juillet 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Account issues resolved
13 juillet 2026
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Customer service
Very helpful and quickly resolved my query providing great advice, they were knowledgeable and friendly, excellent service.
13 juillet 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really good customer service by Katie
Really good customer service by Katie, helpful, friendly & knowledgeable. I was able to accomplish what I needed to do in no time & no fuss.
10 juillet 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
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