MyPace Avis 188

TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My pace was excellent for me, I've been waiting been for years to have a formal diagnosis and finally decided to go private. I was recommended My pace. the process was seamless, I had my appointment a... Voir plus

Noté 5 sur 5 étoiles

Had an assessment with Dr. Haider. She listened closely to what I was saying and empathised with me when I was describing the difficulties I had experienced in my life. Being diagnosed in my 30's was... Voir plus

Noté 5 sur 5 étoiles

Adam Fletcher made the process smooth and stress free. Adam Fletcher made me feel comfortable from the very beginning and that’s extremely important to me. If I don’t feel at ease, I find it ha... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Rogin, who assessed me, was not only both kind and warm, but moreover highly professional. I felt that I was in very capable hands. She was clearly very experienced, and because of this, I felt at eas... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de santé mentale

À propos de MyPace

Écrit par l'entreprise


Helpful Links


Our website ADHD Meet the team FAQs Contact us

Welcome to our profile page


Our mission is to connect you with online specialists, wherever you are, whenever you need it

We aim to empower you to navigate your mental health journey at their your pace, fostering confidence and preserving dignity along the way.

Our team is dedicated to making a positive difference in the lives of those seeking assistance, and we would be privileged to accompany you on your healthcare journey.

We would love to hear from you so that we may understand how our patients are feeling about our service.

We aim to respond to all reviews as soon as possible!

Warm Regards,

MyPace Support Team



Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

188 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

Another smooth and efficient experience

Another smooth and efficient experience.
I had my initial diagnosis of ADHD from Dr Haider last year and had a superb experience with the entire team, Belle, Dr Haider and Adam were excellent.

This time I needed to change medications and I spoke with Dr Haider who was always brilliant and helped me with my issue; Belle was absolutely instrumental in so many ways in making this clinic being among the best customer service experience I have ever had. Every query I sent was responded to quickly and conscientiously and just from a logistical point of view, everything has exceeded any expectations I had.

My partner and I work in healthcare and we're both very impressed with MyPace and I would recommend this clinic to anyone. My only suggestion for improvement would be more non-pharmacological treatment resources being made accessible to patients as I think this is important and hard to find practical advice in managing ADHD alongside medication.

If you are researching clinics at the moment and deciding where to go, please do consider MyPace at the forefront. I cannot rate the service and care I've experienced with Belle B and Dr Haider highly enough.

8 janvier 2025
Avis spontané
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Réponse de MyPace

Thank you so much for your detailed and thoughtful feedback!

We're thrilled to hear that you and your partner, both healthcare professionals, have had such a positive experience with myself, Dr. Haider, Adam and the whole team. We really appreciate your kind words and recommendation.

Your suggestion about more non-pharmacological treatment resources is valuable and we will certainly take this on board as we continue to improve our services. I have been working on a document for this and we are also discussing offering talking therapies and coaching, so hopefully we will be able to provide this soon!

Thank you again for choosing MyPace and for sharing your experience!

Belle

Noté 1 sur 5 étoiles

Horrific Service

Horrific Service. Doctor frequently yawned in my assessment and it has been 4 weeks since my meeting and I still have not received my report despite being promised it by 2 separate dates.
Do not use this service!

27 novembre 2024
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Réponse de MyPace

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating delays can be. Reports are usually issued within 10 working days, though in some cases this can take longer if there are delays with pre-assessment forms or additional checks are required. We apologise if this caused any stress or inconvenience.

Your feedback is important to us, and we’ll ensure it is passed on so we can continue working to improve our processes and communication.

Rosie, MyPace Support

Noté 4 sur 5 étoiles

Met with good practitioner.

My particular therapist from this time and last was incredibly helpful and understanding which is why I have remained with MyPace. The cost of the 6 month reviews are very difficult tho as long term this is expensive and becoming unmanageable so I'll likely have to leave soon and I am unsure how this will affect me and my shared care.

19 décembre 2024
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Réponse de MyPace

Thank you for sharing your experience!

We're glad to hear that your therapist has been so helpful and understanding. We appreciate that the cost of the 6-month reviews can be challenging over the long term, and we understand your concerns. If you’d like, we can provide information on how shared care might be affected and discuss possible options to support you.

Please feel free to reach out whenever you’re ready.

Belle

Noté 5 sur 5 étoiles

Superb service

Superb service, very happy with receiving my diagnosis after having to wait 2+ years on the NHS and getting a bit fed up.

Pending shared agreement, quality of life feeling greatly improved since starting this journey with MyPace.

17 décembre 2024
Avis spontané
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Réponse de MyPace

Thank you for your wonderful feedback! We're so pleased to hear that your experience with MyPace has made a positive difference, especially after such a long wait. Wishing you all the best as you continue your journey!


Belle

Noté 5 sur 5 étoiles

Expert diagnostic review by a consultant

The experience regarding the clinical diagnosis that I received, and how the process was facilitated, was done in such a diligent and professional manner that I would recommend Mypace to anyone that is of need of a consultation.

8 décembre 2024
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Réponse de MyPace

Thank you so much for your kind words! We’re delighted to hear that your diagnosis experience was professional and thorough. Your recommendation means a lot to us!

Belle

Noté 2 sur 5 étoiles

Poor communication, wrong advice

Asked for advice re appointment type, booked and paid for it, but the consultant said the wrong appointment type had been booked. He advised Mypace would be in touch to rebook but I’ve heard nothing and had no response to my phone calls and emails. No refund either.

28 novembre 2024
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Réponse de MyPace

Thank you for bringing this to our attention, and we’re sorry for the frustration caused. We apologise for the lack of communication regarding your appointment and refund. Please rest assured that we take this seriously and will escalate your case to the team to resolve it as quickly as possible. If you could please provide your booking details, we’ll prioritise this and get back to you promptly.

Belle

Noté 5 sur 5 étoiles

Doctor was really efficient and…

Doctor was really efficient and thoughtful.

4 décembre 2024
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Réponse de MyPace

Thank you for your kind feedback! We’re glad to hear the doctor was efficient and thoughtful during your appointment.

Belle

Noté 5 sur 5 étoiles

Great!

MyPace was great. I have been looking around for a long time for a private company to get an ADHD assessment.

I contacted their number to get some more information and spoke with Rosie. She was fantastic. She talked through everything with me and sent a follow up email with all of the information as well. She wasn’t pushy either, explained to book if I want and when I am ready, no pressure but informative about the process. This made me feel very comfortable going forward.

I booked online which was easy enough. If you are going an assessment please bear in mind that there are forms to fill in beforehand. I was lucky and I was in focus mode when I booked so I managed to get them done and had already pre arranged for someone else to fill in the one for someone who knows you. This needs to be done at least 24 hours before. So you can see appointments within a few days but make sure you can get them done otherwise they can’t do the appointment. I’m not sure what the process is there as I did them but I was warned of this.

Once you’ve booked you get an email explaining how it will work and then a link to all the questionnaires to fill in. These are all online.

On the day about half an hour before you also get another email with the link to join the video call. There are a few connection tests to do beforehand so make sure you join a bit earlier than your time.

My assessment was also very good. I went with Dr Haider. She was great. She introduced herself and then explained how the appointment would work. She listened throughout and let me take my time if I needed to have some thought to answer a question. Everything after the appointment was also explained really well to me.

I would definitely recommend MyPace to others, and have. Especially with waiting lists so long in private and public healthcare. It can be a difficult field to navigate as there are so many options but I am comfortable and really pleased with my decision to choose them.

I will also copy this review to Google reviews.

Thanks again!

22 novembre 2024
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Réponse de MyPace

Thank you so much for sharing such a detailed and positive experience!

We’re delighted to hear that Rosie, Dr. Haider, and the whole MyPace process helped make your ADHD assessment straightforward and comfortable.

Your clear overview will be really helpful for others considering their own journey with us. We truly appreciate your recommendation and are here to support you every step of the way!

Belle

Noté 5 sur 5 étoiles

Great session

Great session. Really personable and professional

20 novembre 2024
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Réponse de MyPace

Thank you for your kind words! We're glad to hear you had a personable and professional session.

Belle

Noté 5 sur 5 étoiles

All the staff I have spoke to are…

All the staff I have spoke to are friendly and professional plus easily to get in touch with someone about any questions you have

17 novembre 2024
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Réponse de MyPace

Thank you for your positive feedback! We're pleased to hear our team has been friendly, professional, and easy to reach for your questions.

Belle

Noté 5 sur 5 étoiles

Adam is very helpful.

Adam is very helpful.

9 novembre 2024
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Réponse de MyPace

Thank you for your kind words! We’re glad to hear Adam has been very helpful.

Belle

Noté 5 sur 5 étoiles

Straight forward and professional

Straight forward and simple website, easy to follow and a booking could be made quickly..
Thorough and comprehensive forms, great and fast email communications. The more in depth you are in the forms the better. Video consultations are simple to set up and very professional, detailed and thorough. Under a month from diagnosis to titration.

31 octobre 2024
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Réponse de MyPace

Thank you, Marty, for your thoughtful review! We’re delighted to hear that you found the website easy to use and the process thorough and efficient. It’s great to know the video consultations met your expectations and that your journey from diagnosis to titration was smooth.

We appreciate your feedback!

Belle

Noté 5 sur 5 étoiles

10/10 Thank you

After being told the wait time to be diagnosed by the NHS was upwards of 3 years, I decided to book a diagnosis assessment with Dr Sanju George using MyPace. When I tell you this is the best decision I have made in years, I am not exaggerating.

I had to complete extensive detailed paperwork before the consultation, and the consultation itself was very thorough. Dr Sanju was patient, he listened and he was very pleasant. After being diagnosed with mixed ADHD, a report was sent to me and my Dr.

I decided to start stimulant treatment and the process was very simple. I am day 1 on my medicine today and if someone told me a month ago I would be finally diagnosed, let alone medicated, I would never have believed it possible.

There are countless websites that offer ADHD assessments, but the reason I chose MyPace was because it was important for me to be diagnosed by a psychiatrist and not a psychologist or mental health nurse. My Dr accepted the diagnosis only because it was done by a psychiatrist. My only regret is not finding out about MyPace sooner.

I wish to thank Belle for your patience when answering my many emails, and I hope not to bother you too much in the future!

If anyone has any doubts, please get in touch. The service I have received has been exceptional and worth every penny.

Thank you MyPace.

Sophie Lang

6 novembre 2024
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Réponse de MyPace

Thank you so much for sharing your wonderful experience!

We’re delighted to hear that Dr. Sanju George provided such a thorough and supportive assessment, and that I was able to assist you along the way.

It’s fantastic that you were able to move from assessment to treatment so quickly, and we’re honoured to have been part of this important step in your journey.

Your kind words mean so much to the whole team!

Belle

Noté 5 sur 5 étoiles

I've been treated by Dr Haider

I've been treated by Dr Haider, I think she's an amazing woman so easy to talk to.
Everything has been as it should with my pace no complaints

11 novembre 2024
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Réponse de MyPace

Thank you for your kind words! We're so pleased to hear you've had a positive experience with Dr. Haider and that everything has gone smoothly with MyPace. We're glad to be supporting you!

Belle

Noté 5 sur 5 étoiles

Process has been amazing -

Process has been amazing -
Quick and simple
And Adam has been brilliant

8 novembre 2024
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Réponse de MyPace

Thank you so much for your lovely feedback! We're glad to hear the process has been quick and simple, and that Adam has been such a great support. We really appreciate it!

Belle

Noté 5 sur 5 étoiles

Great Psychiatrist

Doctor was very kind and helpful.

7 novembre 2024
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Réponse de MyPace

Thank you for your feedback! We're so pleased to hear that the doctor was kind and helpful during your appointment.

Belle

Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service! True professionals, incredibly friendly and supportive. I'm so glad I went with MyPace. There's a reason top psychiatrists put their name to Mypace.

25 octobre 2024
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Réponse de MyPace

Thank you, Graeme, for your wonderful feedback! We're thrilled to hear you've had such a positive experience with our team. Your kind words about our professionalism and support mean a lot to us. We're so glad you chose MyPace!

Belle

Noté 5 sur 5 étoiles

Great healthcare service

Recently had an initial appointment with Dr Jain. Very thorough consultation with an incredibly nice doctor. Can't yet speak for prescriptions etc, but based on the service I've had so far - very impressed.

10 octobre 2024
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Réponse de MyPace

Thank you for your kind feedback! We’re really pleased to hear you had a thorough and positive experience with Dr. Jain. We appreciate your trust and look forward to supporting you through the next steps of your journey.

Belle

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