My pace was excellent for me, I've been waiting been for years to have a formal diagnosis and finally decided to go private. I was recommended My pace. the process was seamless, I had my appointment a... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had an assessment with Dr. Haider. She listened closely to what I was saying and empathised with me when I was describing the difficulties I had experienced in my life. Being diagnosed in my 30's was... Voir plus
Adam Fletcher made the process smooth and stress free. Adam Fletcher made me feel comfortable from the very beginning and that’s extremely important to me. If I don’t feel at ease, I find it ha... Voir plus
L'entreprise a répondu
Rogin, who assessed me, was not only both kind and warm, but moreover highly professional. I felt that I was in very capable hands. She was clearly very experienced, and because of this, I felt at eas... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de MyPace
Écrit par l'entreprise
Helpful Links
Our website ADHD Meet the team FAQs Contact us
Welcome to our profile page
Our mission is to connect you with online specialists, wherever you are, whenever you need it
We aim to empower you to navigate your mental health journey at their your pace, fostering confidence and preserving dignity along the way.
Our team is dedicated to making a positive difference in the lives of those seeking assistance, and we would be privileged to accompany you on your healthcare journey.
We would love to hear from you so that we may understand how our patients are feeling about our service.
We aim to respond to all reviews as soon as possible!
Warm Regards,
MyPace Support Team
Coordonnées de contact
Royaume-Uni
- 01332416486
- support@mypaceuk.com
- mypaceuk.com
4,4
Excellent
188 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Professional and friendly
My appointment was easy to book. The consultant was professional kind and friendly, he totally put me at ease.
19 octobre 2024
Réponse de MyPace
Thank you for your kind words! We're so pleased to hear your booking process was smooth and that your consultant made you feel comfortable and supported.
Belle
Réponse de MyPace
Thank you! We're delighted to hear you had an excellent experience.
Belle
Long Wait for Report
It has been over 3 weeks since my ADHD diagnostic assessment appointment (16 working days). Despite their guarantee of receiving your report within 10 working days, I have received zero communication regarding my appointment from MyPace since the day of my appointment. I reached out a week ago letting them know that I still hadn't received my report and they told me that it would be with me asap, yet it has been a week since then and still no follow up.
As for the actual appointment, it was great and the doctor was lovely.
27 septembre 2024
Réponse de MyPace
Thank you for sharing your experience. We’re really sorry to hear about the delay in receiving your report and the lack of communication, it’s understandable how frustrating that must be after a positive appointment. I’ll ensure your feedback is passed on to the team to help improve our service.
Belle
Very good process doctor was very helpful…
Very good process doctor was very helpful and explained things very well
And made me
Feel at ease
18 octobre 2024
Réponse de MyPace
Thank you for your kind words! We're happy to hear that the doctor made you feel at ease and provided clear explanations throughout the process.
Belle
I felt I was being listened to and my…
I felt I was being listened to and my doctor gave me a very thorough analysis during my adhd assessment
14 octobre 2024
Réponse de MyPace
Thank you for your kind feedback! We’re glad to hear you felt listened to and that your doctor provided a thorough assessment.
Belle
The service is always good for…
The service is always good for appointments but prescriptions are slow to process which means you have a lot of waiting around before it’s done sometimes leaving you with lour medication. Even if you leave at least a week.
27 septembre 2024
Réponse de MyPace
Thank you for your feedback. We’re glad to hear you’re happy with the appointments, and we appreciate you letting us know about the prescription delays. We recommend allowing the advised processing time to help avoid any gaps in medication, therefore ordering when you have around 10 days supply left (and being mindful of bank holidays!).
Please don’t hesitate to reach out if you need any further assistance.
Belle
Misogyny, no empathy and gaslighting
I have never received so much medical gaslighting and misogyny from a Dr! The Dr I spoke to refused to allow me to speak because I was crying. He said I was unreasonable and too emotional.
30 septembre 2024
Réponse de MyPace
I’m really sorry to hear about your experience, it’s completely unacceptable to feel unheard. If you’d like, I can help escalate your concerns to ensure they’re properly addressed if you would like to contact us at support@mypaceuk.com. Your wellbeing is important.
Belle
Dr.Haider is Excellent
Dr.Haider was really helpful and put me at ease. I found the whole experience really validating and the process was very straightforward. Thank you for everything!
25 septembre 2024
Réponse de MyPace
Thank you so much for your lovely review! We’re delighted to hear that Dr. Haider was able to put you at ease and that you found the entire experience validating and straightforward. It’s our goal to ensure that every patient feels supported and understood throughout their journey with us.
We will be sure to pass this lovely review onward to Dr Haider!
Warm regards,
Rosie
Really fast booking
Really fast booking, Dr listened well to my issues and clearly explained the move forward.
Highly suggest this clinic.
24 septembre 2024
Réponse de MyPace
Thank you for your wonderful review! Your recommendation means a lot to us!
If you have any further questions or need assistance in the future, please feel free to reach out.
All the best,
Rosie
Lovely and helpful Dr Kamila
Lovely and helpful Dr Kamila, I’m happy with the outcome
22 septembre 2024
Réponse de MyPace
Thank you for your kind words! It's nice to hear that you had a positive experience with Dr. Kamila Haider and are happy with the outcome. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback.
If you have any further questions or need assistance, please don’t hesitate to reach out!
Best,
Rosie
Réponse de MyPace
Thank you for choosing MyPace! We’re glad to hear that we could assist you with your ADHD diagnosis and provide the necessary support.
If you need anything further, you can reach our support team at support@mypaceuk.com
Warm regards,
Rosie
I booked my assessment not really…
I booked my assessment not really knowing what the process looked like. It was really thorough and although I worried an hour wouldn't be long enough to formally diagnose ADHD we covered so much in that time.
5 septembre 2024
Réponse de MyPace
Thank you for taking the time to share your experience! We’re glad to hear that you found the assessment thorough and informative. Our team strives to make the most of the time we have with each patient to ensure all is covered and addressed. If you have any further questions or need additional support, please feel free to reach out.
We appreciate your feedback!
Best,
Rosie
ADHD FOLLOW SESSION…
I recently had a follow-up appointment with Adam for my ADHD treatment, and I couldn’t be more pleased. Adam was excellent throughout the session—he was attentive, knowledgeable, and really took the time to listen to my concerns. He provided clear guidance and actionable advice, making sure I felt supported in managing my ADHD. His professionalism and understanding created a comfortable environment, and I left the session feeling more confident in my treatment plan. I highly recommend Adam to anyone seeking compassionate and expert ADHD care!
13 septembre 2024
Réponse de MyPace
Thank you so much for your fantastic review! We’re delighted to hear about your positive experience during your follow-up appointment with Adam.
We will definitely pass your kind words along to Adam—he will be happy to know how much you appreciated his care.
If you have any more questions or need assistance, please feel free to reach out anytime!
Best wishes,
Rosie
Trapped paying £360 per year or they…
Trapped paying £360 per year or they threaten to revoke prescriptions
31 août 2024
Réponse de MyPace
We are sorry you feel this way. As you are on a Shared Care Agreement it is imperative for you to attend your Six Month Reviews with us to maintain specialist oversight, as your GP cannot provide this. Without attendance of the Six Month Review we would not be able to inform your GP that it is safe for them to continue to prescribe your medication as per the tripartite agreement.
Best Wishes,
Omar
Admin side very slow
Admin side very slow, it didn't take a long time to get an appointment, but after a week I still haven't received the report.
7 septembre 2024
Réponse de MyPace
Thank you for your review. Upon checking our records, I am happy to inform that you received your report well within the advised timeframes. I can also see that our Support Team have responded to all your emails on the same day. Please let us know how we can support you going forward.
Best Wishes
Omar
Adam is excellent
Adam is excellent, very engaging, knowledgeable, approachable and understanding 👍🏻
Great service.
Al Hall.
5 septembre 2024
Réponse de MyPace
Thank you so much for your wonderful feedback! We're thrilled to hear that Adam has made such a positive impact on your experience.
We’ll be sure to pass along your kind words to Adam—he will appreciate knowing how much his efforts are valued. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
Warm regards,
Rosie
support replies are not reliable.
Contact is inconsistent. support responses are delayed, unhelpful and often unrelated to your query - it is ok if it works but when it doesn't forget about getting a helpful reply. Long delays in prescription turnaround and charged double for half dosage prescriptions written. Months pass trying to speak to someone - the contact team are deliberately obtuse.
systems are not good for the client or organised well and issues are ignored - expensive given the service Ive seen. Trialled for over 2 years - I would go elsewhere.
5 septembre 2024
Avis spontané
Good experience with Mypace
Good experience with Mypace. Very friendly and helpful doctors.
28 août 2024
Really helpful and so simple to
Really helpful and so simple to arrange. I’ve struggled my whole life and I’m finally now getting some answers
20 août 2024
Great help in my ADHD journey
MyPace has been a convenient way to progress on my ADHD assessment journey.
Been doing assessment + titration and prescription with them for few months now.
The Doctor for the assessment was fantastic.
Another doctor for the treatment consultation was meh... Not the best in explaining and advising but ok.
The support is also fantastic, especially Rosie!!
ADHD in general is hard to navigate, and the medication shortages make things extremely complicated, but MyPace has provided an impeccable service I can't fault that.
Thank you
26 août 2024
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.