Fake test arrived so I seen on a page called star freebies on Facebook they was giving these away did everything the app asked and no reaction at all 30+ mins and nothing I tuck the test apart to find... Voir plus
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Lisez les avis des autres
Really easy to use and the app took me through the process step by step. Detailed results, easy to understand and something I will repeat to ensure I keep an eye on my heart health and cholesterol. Wi... Voir plus
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Fantastic bit of kit this is, very easy to use with video instructions as well as written, once you’ve scanned the link code. Really great App with your results stored & brilliantly explained as well.... Voir plus
L'entreprise a répondu
Very impressed with the test function from PocDoc. The instructions were so easy to follow, and the technology to deliver results in a few minutes, is most impressive. The Company is excellent... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
PocDoc® digital platform has been developed with the vision of allowing anyone with a compatible smartphone or tablet to test their cardiovascular health. The PocDoc Healthy Heart Check integrates a full lipid test into the PocDoc Healthy Heart Check . Lipid levels form an important part of cardiovascular risk measurement, and having this test integrated within the PocDoc platform provides unparalleled risk assessment. The PocDoc Healthy Heart Check is processed using PocDoc’s in-app image upload and processing system - the patented HUESnap®AI platform to deliver results within 7 minutes of taking the blood sample. The PocDoc Results Dashboard displays the results next to NHS recommended targets. This quickly enables a user to determine how their lipid levels compare to recommended levels as well as their overall level of cardiovascular risk and their healthy heart age. Note : the lipid test requires a finger prick blood draw and collection.
Results Guarantee
PocDoc Healthy Heart Check
At PocDoc we want to make sure that everyone gets the results they need to better understand their heart health.
If there is a problem with your test, don't worry! Just reach out to support@mypocdoc.com and we'll send you a replacement free of charge.
Coordonnées de contact
Royaume-Uni
- support@mypocdoc.co.uk
- mypocdoc.co.uk
4,3
Excellent
318 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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I was offered a free pack for testing…
I was offered a free pack for testing my cholesterol. It arrived very quickly and was easy to use. I was impressed by the kit and the results were almost instant. After 6 weeks I was sent another kit to retest and again everything is easy to use and the instructions are set out well.
19 novembre 2025
Avis spontané
Réponse de PocDoc
Dear Karen,
Thank you so much for sharing your experience and for leaving such a lovely review!
We’re really glad to hear your kit arrived quickly and that you found everything easy to use from the very start. It’s great to know the quick results and clear instructions made the process smooth for you — that’s exactly what we want every customer to feel.
Thank you again for taking the time to share your thoughts.
Warmest wishes,
PocDoc Support Team
Way to go
I really appreciate that a form of prevention is taking place through PocDoc kits and am grateful that it has pointed out important things I need to change for my better health. The test showed rather different results the second time, which left me puzzled, but I'll ask my doctor.
Overall a very positive experience
1 novembre 2025
Avis spontané
Réponse de PocDoc
Hi Sophie,
Thank you so much for your 4-star review. We’re really pleased to hear you had a positive experience with the PocDoc home test, and we truly appreciate you taking the time to share your feedback.
Contact us at support@mypocdoc.com with any specific questions.
Your input really helps us continue to refine our service and support our users better.
Thanks again for choosing PocDoc — we’re grateful for your feedback. 💙
Warmest wishes,
PocDoc Support
Really excellent
Really excellent. Quick and easy to home test with instant results. By doing away with surgery costs, lab tests, etc., it should also save the NHS a fortune.
10 novembre 2025
Avis spontané
Réponse de PocDoc
Hi Martin,
Thank you so much for your 5-star review.
You are right screening at home can save the NHS a fortune.
We really appreciate you taking the time to share your experience — your feedback means a lot to the whole team and truly makes a difference.
Warmest wishes
PocDoc Support Team
The test was very easy to use and very…
The test was very easy to use and very well explained. I received my cholesterol results from the doctor last week which was 8.6!!! But when I did the pocdoc for a second opinion it was 4.6. Can it actually fluctuate that much in a week?
**** So I got my bloods done again at a private clinic and they were the same level of readings as the blood test from the doctor. Do not use these they are dangerous if I'd only used this I'd have been walking around thinking my cholesterol levels were fine when they are actually very high.
7 novembre 2025
Avis spontané
Réponse de PocDoc
Hi Michael,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and take this matter extremely seriously. Accuracy is incredibly important to us, and we’d like to look into this right away to understand what’s happened.
Could you please email our support team at support@mypocdoc.com with your details to allow us to look into this?
Kind regards
The PocDoc Support Team
The test kit was of good quality and…
The test kit was of good quality and worked well with the downloaded app to give a good result. The test kit however, was quite expensive I thought, and I was expecting a unit that could be used on a regular basis, like a blood sugar kit.
6 novembre 2025
Avis spontané
Réponse de PocDoc
Hi
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you had such a positive experience and found the service prompt, efficient, and easy to use. It’s wonderful to know our team could support you quickly and that the results were clear and straightforward.
We will pass on your feedback about the price point and the test kits contents.
Your feedback really means a lot to us. Thanks again for taking the time to share your experience! 💙
Warmest wishes
PocDoc Support Team
Very quick to respond when I got into…
Very quick to respond when I got into difficulty… easy to understand results. Prompt and efficient service
8 octobre 2025
Avis spontané
Réponse de PocDoc
Hi Jane,
Thank you so much for your wonderful 5-star review!
We’re really happy to hear that you found the service prompt and efficient. We always aim to make the whole process as smooth possible.
So pleased you found the results easy to understand. We have more helpful information available in our blog section on our website https://pocdoc.co/articles?filter=blog
Your feedback means a lot to us and keeps the whole team motivated — thank you again for taking the time to share your experience! 💙
Warmest wishes
PocDoc Support Team
Felt in safe hands
Felt in safe hands, things were clearly explained, my health and safety at the centre - couldn't fault and would recommend anyone take the opportunity if it comes your way
14 octobre 2025
Avis spontané
Réponse de PocDoc
Hi Ali,
We truly appreciate you taking the time to share such kind feedback — it really does make a big difference to us and to the whole team.
Thank you for such a wonderful review.
Warmest wishes,
PocDoc Support Team
Easy to use and gave me results…
Easy to use and gave me results straight away
15 octobre 2025
Avis spontané
Réponse de PocDoc
Hi Daniel,
Thank you so much for your review!
We’re really pleased to hear you found the service easy to use. We think that receiving your results straight away is important.
Your feedback is very important to us, and we’re always looking for ways to improve — so if there’s anything we could have done to make it a 5-star experience, we’d love to hear from you at support@mypocdoc.com.
Thanks again for taking the time to share your experience!
Warmest wishes,
The PocDoc Support Team
It was really easy to use
It was really easy to use. The test came quick. The follow up was also really helpful and look forward to mh next test to see the results.
1 octobre 2025
Avis spontané
Réponse de PocDoc
Hi Naomi,
We’re delighted to hear that you found the test easy to use and that it arrived quickly — that’s exactly the experience we aim to provide.
We really appreciate you sharing your experience and are so pleased to hear you’re looking forward to your next test.
Thank you for choosing us and for taking the time to share such positive feedback — it truly means a lot to us!
Warmest wishes
PocDoc Support Team
Good product
Good product, very convenient and clever technology using smartphone camera. Blood sampling was OK and didn’t get any air in tube, but could see how could go wrong! Half price deal made it more affordable - better price point for an impulse purchase.
13 octobre 2025
Avis spontané
Réponse de PocDoc
Hi Mark,
Thank you so much for your lovely review!
We’re really happy to hear you found the product convenient and appreciated our PocDoc App/camera technology — it’s great to know it worked well for you. We’re glad the blood sampling went smoothly too, and we appreciate your thoughtful note about how it could go wrong — that kind of feedback really helps us keep improving.
Thank you again for your support and for highlighting what worked well. We’re so pleased you had a positive experience and hope you continue to enjoy using the product!
Warmest wishes,
The PocDoc Support Team
Réponse de PocDoc
Hi Angela,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely delighted to hear that you found everything super easy to use — that’s exactly the kind of experience we strive to provide. Your feedback truly means a lot to us.
We really appreciate your support and trust in us, and we’re so glad that we could meet your expectations. If you ever have any questions, feedback, or suggestions, please don’t hesitate to reach out to support@mypocdoc.com we’re always here and happy to help.
Thank you again for your wonderful review and for choosing us!
Warmest wishes,
The PocDoc Support Team
Réponse de PocDoc
Hi Samantha,
Thank you kindly for your thoughtful feedback.
It makes us so happy to know you found the service fast, efficient and very good — that’s exactly the standard we want to maintain.
Reviews like yours make such a difference, both by motivating our team and by guiding others who may be thinking about using us. We truly appreciate your support and look forward to helping you again in the future 💙
Warmest wishes
PocDoc Support Team
very easy to use.
very easy to use...found out my heart is 16yrs older than i am so might die soon lol
12 octobre 2025
Avis spontané
Réponse de PocDoc
Hi Andrew,
Thank you so much for your kind words and for giving us 5 stars.
We know results like ‘heart age’ can feel surprising (and sometimes a little scary!), but the most important thing is that knowledge gives you power. By knowing where you are, you can start making small, positive changes that really add up.
Don't forget your healthcare provider can answer more questions about your risk and offer support.
Again thank you your review it helps us and others we really appreciate the time you took to post it.
Warmest wishes,
PocDoc Support Team
Excellent service
I thought this was an excellent service. Even when I got the first kit wrong (didn’t collect enough blood) they sent me another one. The results are really clear and comprehensive. Thank you
1 octobre 2025
Avis spontané
Réponse de PocDoc
Hi Sara,
Thank you so much for sharing your experience.
We really appreciate you taking the time to post your review. We’re really glad we could help get things sorted quickly when the first kit didn’t go to plan.
It’s great to hear you found the results clear and comprehensive too. Your feedback means a lot to us, and we’re so grateful you took the time to leave us 5 stars. 💙
Warmest wishes
PocDoc Support Team
Réponse de PocDoc
Thank you so much for leaving us a 5-star review!
We truly appreciate you taking the time to share your feedback, as it really does make a massive difference to us.
Your support and trust in what we do is something we never take for granted. Every review helps us improve and reassures others who may be considering us, so we’re incredibly grateful that you’ve chosen to share yours.
Thank you again
Warmest wishes
PocDoc Support Team
I am disappointed in this test
I am disappointed in this test. I read and followed the instructions exactly as given. I took a good blood sample. I waited the correct time but when I peeled the sticker back the three circles just had a feint colouring around the edges. However, weirdly the app gave me great results despite just only a couple of months ago being extremely high (8 total). I wrote to customer services and have had no reply. I only asked for a replacement or refund. I would be happy to try again in case it was a one off faulty kit. However, I have yet to hear back and cannot find a way of contacting pic doc by telephone.
15 septembre 2025
Avis spontané
Réponse de PocDoc
Hi Louise,
We’re really sorry to hear about your experience and we’d like to make this right. We’ll happily arrange a free replacement kit for you.
We couldn’t find an email from you at support@mypocdoc.com, could you get back in touch/try again so we can confirm your details? Our IT team is also checking for any issues on our side.
Thank you for your patience — we look forward to resolving this quickly for you.
Warm regards,
The PocDoc Team
Avoid if you want a quick test at home without using your phone and telling your life stroy
Bought a kit that I thought I could do a quick test at home, only to find out i need to use my phone tell my life story and then consent to them doing what they want with all my information, well that ain't happening, what a waste of £20
25 septembre 2025
Avis spontané
Réponse de PocDoc
Dear Garry,
We’re really sorry that your at-home test experience didn’t meet your expectations. The PocDoc Healthy Heart Check is designed to work with our secure mobile app, which enables us to provide you with instant results. We completely understand this may not have been what you were looking for.
We’ve shared your feedback with our Product team, as it’s important to us that customers clearly understand that the app is required when purchasing the kit. Thank you for helping us improve.
If you have any other questions, just drop us a message at support@mypocdoc.com — and we will be happy to help.
Kind regards,
PocDoc Support
Instructions are terrible says code on…
Instructions are terrible says code on back of pack when its on the back of the delivery box The online instructions ask you for so many personnel questions before you can start the test even about your own parents (mine unfortunately died when I was a child so could not answer as did not know) then asked me to put blood droplets on something that i have never heard of then kept telling me to peel back the tape that I had already done then said take a photo which I did several times as kept saying image to blurry then sais sending out new kit what a waste of time
16 septembre 2025
Avis spontané
Réponse de PocDoc
Dear David,
Thank you for taking the time to share your experience — We are sorry to hear how frustrating this process was for you. We understand that clear instructions and a smooth journey are absolutely essential for our customers.
We apologise for the confusion around the code location and for the personal questions that felt unnecessary or upsetting — if we could explain, that these questions are needed to be able to calculate your Healthy Heart age.
Your feedback is invaluable, and we have passed this review to our Product Team for their attention. If you would like a replacement test or have any other questions we’ll be able to assist at support@mypocdoc.com.
Thank you again for highlighting this — we’re committed to improving, and your review will help us make sure others don’t face the same difficulties.
Kind regards
PocDoc Support
Apparently not enough blood
Apparently not enough blood, as a regular blood donor I’m aware what to do, peeled off the sicker all 3 dots white. Tried the test again by adding more blood. What a waste of £20
12 septembre 2025
Avis spontané
Réponse de PocDoc
Hi Phillip,
Thank you for sharing your feedback — we're really sorry to hear the test didn’t go as expected.
We completely understand your frustration, especially as someone familiar with giving blood. It's disappointing when things don't work as they should.
Just to gently clarify, it looks like this test was provided as part of a study, so there was no charge involved. That said, your time and effort are just as valuable, and we genuinely want every experience to feel worthwhile.
If you'd be open to it, our team would be happy to look into this and send you a replacement or offer some guidance. Please feel free to get in touch at support@mypocdoc.com.
Thanks again for taking the time to let us know — your feedback helps us improve.
Kind regards
PocDoc Support
Useless app & kit cannot be used without it
Useless app. Does not work on latest model iPad or iPhone so could not do the test. Check the App Store. There are many similar reviews. If I had known it needed an app before purchasing it I would have checked this out. On iPhone can’t get past the Home Screen, on iPad the Sign-up page has a fault that can’t be over-ridden. This is basic stuff that should be tested. As I cannot load the app the kit is useless to me. Waste of money
3 septembre 2025
Avis spontané
Réponse de PocDoc
Hi Elizabeth,
We are appreciate that you have contacted us via our helpdesk to let us know about this issue. We look forward to being able to resolve this for you.
Kind regards
PocDoc Support
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