Mystiquejerseys Avis 

76
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great customer service in the store have bought a few jerseys now as I like to collect different leagues a funky tops and the guys are great. Always a good chat when I go in, extremely helpful and k... Voir plus

Noté 5 sur 5 étoiles

Unbelievable value! Great experience from start to finish. Easy to place order, Quick delivery and fantastic jersey! Couldn’t rate highly enough. The best company out there, have used several times ov... Voir plus

Noté 5 sur 5 étoiles

Brilliant customer service- my son ordered 2 mystery shirts in the wrong size so I contacted them and asked to exchange for larger sizes and pay the additional charge , they were super helpful and acc... Voir plus

Noté 5 sur 5 étoiles

Amazing customer service everyone is very helpful, top top quality Everyone is very friendly. They know everything about the tops. Will definitely be coming back had an amazing time.

À propos de l'entreprise

  1. Magasin d'articles de football

Écrit par l'entreprise

We are the market leaders in genuine mystery jerseys! We have shipped to over 40 countries worldwide and have supplied over 50,000 jerseys to our customers.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

76 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,4

Tous les avis

(76)

26 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Really disappointed.

Really disappointed.
Box turned up damaged in the incorrect packaging (wasn’t branded like on website). Was informed that i would have to pay to get correct box delivered.
Wouldn’t usually care about packaging but it is a gift.

22 novembre 2025
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Réponse de Mystiquejerseys

Customer wanted a new box sent out for free.

We agreed to not charge for the new box and give it to the customer for free to save any hassle, providing the customer covered the shipping off this (£2.99).

Despite us wanting to help the customer, the demands of this customer were unfair and they have now left a 1 star review.

Damaging and unjust.

A return and refund of the product was offered but this was also declined.

Noté 5 sur 5 étoiles

Was looking for a present for my…

Was looking for a present for my brothers 20th birthday and stumbled across this brand. Saw the premium box and said “I’ll give it a go”. Ended up arriving ahead of schedule and included a jersey, three cards, a programme from 1988! And a scarf. All very cool and unique items. Will definitely be buying one for myself this Black Friday weekend.

21 novembre 2025
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Réponse de Mystiquejerseys

Thank you Zach!

So glad to hear your brothers 20th present was a success!

Have a lovely upcoming holiday season!
Shane

Noté 1 sur 5 étoiles

Awful customer service

Awful customer service. Would not recommend.

27 août 2025
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Réponse de Mystiquejerseys

Customer wanted to return a shirt which they took the tags off and wore. We refused this request.

This customer was responded to promptly, politely and in a very timely manor. At no point would we say that awful customer service was provided.

Noté 5 sur 5 étoiles

Awesome

Great communication ✅
Fast delivery ✅
Fantastic quality ✅

Thank you!!

Craig

9 août 2025
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Réponse de Mystiquejerseys

Thank you so much for the review Craig!

Noté 5 sur 5 étoiles

Couldn’t be happier

Couldn’t be happier! Ordered a mystery jersey as a gift for my brother and it was an absolute hit. Delivery took about 3 days, but 100% worth the wait. The quality of the jersey is top-notch and the surprise factor made it even better. We both had fun guessing which team it would be, and when he unwrapped it, his face lit up. got an la Galaxy jersey which is really cool.
Perfect for footy fans who want something a bit different and exciting. I’ll definitely be ordering again (this time for myself!). 10/10, cheers for the brilliant service and jersey!

4 août 2025
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Réponse de Mystiquejerseys

Thank you for the review Chris!

Noté 2 sur 5 étoiles

Avoid ‘weird and wonderful’

I bought 3 jerseys, one premium, and two weird and wonderful. The premium jersey was excellent, a great quality kit that looks great, with a scarf, a badge and a profile of the team. However, the weird and wonderful were neither weird or wonderful, I received two Indian Super League shirts that were pretty standard, which both had 900 rupee price tags, which is roughly £8 each, which is horrendous value for £35.
They replied saying ‘you can’t get them for cheaper in the UK’, I found both shirts on classicfootballshirts for £12.99

29 juillet 2025
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Réponse de Mystiquejerseys

Hi Matt,

Thanks for your order and for taking the time to leave a review. If you were unhappy, why did you not contact us first?

Our following reply is accurate.

These shirts are not available for £12.99 in the UK, this is a blatant lie.

Just to clarify a few points:

You purchased the Premium Mystery Box at £44.99 and received:

1x Puma Football Shirt – RRP £79.99

1x Scarf – RRP £7.99

1x Badge – RRP £1.99

1x Packet of cards – RRP £1.00
Total Value: £90.97

As for the Weird & Wonderful shirts – these are intentionally selected from teams and leagues that are harder to find in the UK and Europe.

The goal is to offer something unusual and not easily available elsewhere. While local currency tags may reflect domestic retail pricing, they do not account for the costs of importing, customs, international shipping, and the effort it takes to source these shirts – all of which contribute to the final value. You cannot receive this shirt in the UK, cheaper than what you have paid for the price of the boxes.

We understand that the style or obscurity of certain teams may not be to everyone’s taste, but that’s part of the mystery. We make this clear in the product description of these weird and wonderful boxes.

Given the effort, rarity, and value of what was included in your order, we feel your review doesn’t accurately reflect the product or the service provided and it is highly disappointing to leave a small business a poor review instead of contacting us. We do offer exchanges and refunds.

If there’s anything else you’d like to discuss, we’re always happy to chat further.

Best,
Team Mystique

Noté 2 sur 5 étoiles

Feel like I've been done over ordered…

Feel like I've been done over ordered for my son paid 43.99 (including shipping) for a Leeds rhino's one to come with still some of the label of sports direct which online is £16 I mean what a cheek 🤔

11 juillet 2025
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Réponse de Mystiquejerseys

Hi, we’re sorry to read this, especially as we didn’t receive any contact from you before this review. This is a shame.

If you had reached out, we would’ve been happy to look into the order and help resolve any concerns you may have in regards to pricing or the shirt received.

Feel free to email us directly at info@mystiquejerseys.com

Noté 5 sur 5 étoiles

Smooth Process, Great Quality

Ordered a shirt and it was a little snug, paid for the return label (which netted out because I got 10% off the first purchase!), and was promptly exchanged for a new size. Then got a nice voucher for repeat custom. Super easy to deal with, great communication, and great quality shirt. Love it.

11 juin 2025
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Réponse de Mystiquejerseys

Thank you for the 5star review!

Noté 5 sur 5 étoiles

U11 team end of season award

A massive shoutout to Mystique Jerseys for hooking up our 23 under-11s with the coolest end-of-season gift ever! The kids were buzzing when they saw their jerseys – top quality, awesome designs, and perfect fits all around. You helped make the end of our season something they'll never forget. Legends!

7 avril 2025
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Réponse de Mystiquejerseys

Thank you for the 5star review! Glad to hear these jerseys were a hit with the kids!

Noté 5 sur 5 étoiles

10/10 Recommend From Canada

Every single time I receive a kit, it is absolutely spot on. I love the little extras that come with the kit as well. It is great added value. I would 100% recommend. The kits always have a write up about the club they I always find interesting as well. Very well thought out!

13 mai 2025
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Réponse de Mystiquejerseys

Thank you for the review Kieran!

Noté 5 sur 5 étoiles

Great service

Just received my first jersey today , very quick delivery, ordered late wednsday night and received it 8am Friday , very impressed with jersey aswell player edition kit , will defo be ordering again soon

18 avril 2025
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Réponse de Mystiquejerseys

Thank you very much Gary!

Noté 4 sur 5 étoiles

Good items bad delivery

Very happy with the standard of items included in the mystery package (premium). However, considering the cost of the limited delivery options, I wasn’t happy that my 48 hour delivery parcel was delivered on the 25th despite being ordered on the 18th.

When there is little differentiation between the various companies that offer this service, timing and cost of delivery is a key differentiator so keep that in mind before purchasing.

It is appreciated that orders are fulfilled in a bespoke manner to account for specifications, rather than a generic box being sent as soon as an order is placed.

18 mars 2025
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Réponse de Mystiquejerseys

Hi Ben,

Thanks so much for your order and for the great feedback on the quality of the items – we're really glad you were happy with what you received in your Premium Mystery Box.

Just to clarify a few important points for future reference:

Royal Mail Tracked 48 does not guarantee 48-hour delivery – it aims to deliver within 2–3 working days from the date of dispatch, not the date of order.

We do not advertise 48-hour delivery on our website – we clearly state that we use Royal Mail Tracked 48.

The delivery charge of £3.99 was fully covered by the discount code applied to your order, so there was no actual cost to you for shipping.


We put a lot of care into the products we send out, so it's a bit disheartening to receive a review like this when the items themselves met your expectations. If you'd consider updating your review to better reflect the overall experience and product quality, it would mean a lot to us.

Thanks again for your support,
Shane – Mystique Jerseys

Noté 5 sur 5 étoiles

The best football shirt box in the…

The best football shirt box in the world i always get premium and u get ur moneys worth what a great company parcel comes within 48 hours and great quality shirts keep up the great work

28 mars 2025
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Thanks James!

Noté 2 sur 5 étoiles

I was a bit disappointed with what I…

I was a bit disappointed with what I received. Paid for a premium package, but the level of content in my opinion was not to a good standard.

28 février 2025
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Réponse de Mystiquejerseys

Hi Oliver,

We’re sorry to hear that your mystery box didn’t meet your expectations. We take great pride in delivering a high standard across everything we do—from the presentation of our packages to our efficient delivery.

Your premium package included:

✅ 1 x Genuine football shirt (Brand new)
✅ 1 x Football scarf (Brand new)
✅ 1 x Football badge (Brand new)
✅ 1 x Packet of mystery football cards

All for £44.99, which we believe offers excellent value compared to similar products on the market.

We know mystery boxes won’t always match personal preferences, but we ensure every item is high quality, brand new, and delivered as quickly as possible. If you had certain expectations or feel we could improve in any way, we’d love to hear your thoughts. Please feel free to reach out at info@mystiquejerseys.com, and we’d be happy to chat.

Best,
Mystique Jerseys Team

Noté 5 sur 5 étoiles

Good quality gear

I ordered 3 training tops and 2 jerseys from mystique.
All 3 of the training tops were excellent, Italian,Mexican and French clubs, very good quality, one had a price tag of 65euros.
The jerseys were from a top Spanish club and an obscure US team, the Spanish top was very good, wasn't so keen on the US jersey, but that's the chance you take.

18 janvier 2025
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Thank you for the review Rory!

Noté 5 sur 5 étoiles

Presented brilliantly

Presented brilliantly, fast delivery and correspondence from the staff was excellent and polite.

10 décembre 2024
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Réponse de Mystiquejerseys

Thank you very much for your kind review! Shane

Noté 2 sur 5 étoiles

Time to call it a day

I have been ordering of Mystique jerseys for years now. To start with it was great, presentation perfect. My kids loved opening the box then the tissue paper to reveal their mystery jersey. The last few orders the jersey is thrown into the box with the team Information sheet on top which takes the excitement away for the kids. I’m sad to say I think it’s time to call it a day and give up ordering these as it’s been a disappointment the last lot of orders. My kids absolutely loved these as a gift right up until they were young adults

Oh I have previously left a good review just not on this account. The jersey was threw into the box same as it was the time before my latest order.

1 novembre 2024
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Réponse de Mystiquejerseys

Hi there,

We don't seem to have any orders under any information you have sent us.

Our items can be wrapped in tissue paper and this is something you choose at the checkout. This is something still done to this day. We definitely do not throw any shirts into boxes and this review may be about another business.

I am saddened to see a 2 star review after you have stated you have ordered for years and not left any positive reviews.

Shane

Noté 5 sur 5 étoiles

I ordered two shirts for my rugby mad…

I ordered two shirts for my rugby mad son for Christmas aged 12. Quick delivery in plain packaging which was a win! Lovely boxes with wrapped tops and a fact sheet on the teams. At first he disliked the Bavaria beach rugby top that looked like lederhosen but wore it all Christmas day and said he's taking it on tour in May! Will be ordering more for his birthday. Thanks so much. Great quality and fast delivery!

9 décembre 2024
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Réponse de Mystiquejerseys

Thank you very much for your kind review!
Shane

Noté 5 sur 5 étoiles

Great fun and great service!

The past two Christmases we've bought football mystery boxes from Mystique Jerseys for our boys. They've both been very happy with their shirts and love that they are unique (in the UK, anyway!). This last order I accidentally ordered both jerseys to be sent in the same box but Shane was super helpful and sent an extra box out to me straight away, for just the cost of postage which is more than fair. I'm sure we'll be ordering from Mystique Jerseys again!

25 décembre 2024
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Réponse de Mystiquejerseys

Thank you very Natalie for the kind review!
Shane

Noté 5 sur 5 étoiles

The people at mystique jerseys are…

The people at mystique jerseys are great, the quality is second to none and their customer service is flawless and quick, I can not fault the service at all, I would look past the negative reviews as they are clear and helpful with all aspects of the buying process and I have to admit Patrik was incredible in customer services and helped after I made a mistake within my order and he even got the boxes labelled to make the gifting part easier, I truly appreciate the great service and I hope you have a great break

20 décembre 2024
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Réponse de Mystiquejerseys

Thanks a lot Paul! Appreciate the kind review!
Shane

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