https://mytickets.ae/ Avis 597

Réponse : https://mytickets.ae/

Il y a 15 heures

Dear Customer,

We are truly sorry to learn that you were dissatisfied with your experience and regret the impression this situation has left.

In order for us to carefully review the details of your case and provide you with a proper response, kindly provide your booking reference number and the purchaser’s email address used when the order was created.

Once we receive this information, we will verify the case in our system and provide you with feedback accordingly.

Réponse : https://mytickets.ae/

Actualisé il y a un jour

Dear Sara Lahbibi,

We sincerely regret that you have had this experience, and we truly understand how frustrating delays like this can be.

We would like to assure you that we have carefully reviewed all the details related to your booking, your refund request, and all supporting documents you provided. The delay occurred because we were awaiting the completion of the settlement process required to proceed with the refund. In some cases, this may depend on processing timelines from payment systems, which are unfortunately outside of our direct control.

At this point, we have already initiated the refund process for the funds received from the airline and immediately forwarded your case to our financial department for urgent handling. Please be assured that we are prioritizing your request and will return the funds to you via the original payment method in the shortest possible time.

We truly appreciate your patience and understanding throughout this process. Your feedback means a lot to us, and once the refund is completed, we would be very grateful if you could consider updating your review to reflect the resolution of your case, as this is extremely important for our team.

If you have any further questions or need any assistance, please feel free to reach out at any time.

UPD 16/04
We would like to inform you that today we have refunded the full cost of your tickets to the purchaser’s bank account that was originally used for the payment.

We sincerely hope that this matter has now been resolved for you. If so, and if you feel comfortable doing so, we would be very grateful if you could take a moment to update your review and rating about your experience with us.

Thank you once again for your time and understanding.

Réponse : https://mytickets.ae/

ll y a 2 jours

Dear Fethi,

To identify your case correctly and check the status of the refund request, please provide the booking number or the purchaser’s email address.

Once we receive these details, we will be able to review the information in our system and provide you with a more accurate response.

Réponse : https://mytickets.ae/

Actualisé il y a 17 heures

Dear Vibha,

We would like to inform you that the refund for your tickets has already been processed on our side. In addition, today we also received confirmed information from the airline regarding the baggage refund, and this request has now been forwarded to our Financial Department for further processing as well.

Please rest assured that we will make every effort to ensure that the baggage refund is also returned to you in the shortest possible time. We kindly ask for a little more patience while the financial processing is being completed.

We understand how important this matter is for you and appreciate your patience. Please wait for the next update, which will be provided to you as soon as possible.

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UPD 17.04

Dear Vibha,

Thank you for your patience.

We are pleased to inform you that the refund for the baggage has now been successfully processed on our side.

Please note that the refund for the ticket had already been initiated earlier, and at this stage all refundable amounts have been processed from our side.

Kindly allow a few business days for the funds to be reflected in your account, depending on your bank’s processing time.

We appreciate your understanding and remain at your disposal should you have any further questions.

Réponse : https://mytickets.ae/

Actualisé il y a 4 jours

Dear Hossam Abu Hamra,

In order for us to identify your booking and check the refund information in detail, please kindly provide your booking number or the purchaser’s email address used for the reservation.

Once we receive this information, we will review your case accordingly.

UPD 14/04
According to the email address you provided, we were unable to locate any booking information in our system.

Please kindly check whether the email address shared with us is correct, or alternatively provide your booking number so that we may continue checking your case.

UPD 14/04
Unfortunately, according to the ticket number you provided, we are also unable to locate any information in our system.

Could you please send us an email to info@mytickets.ae
from the same email address you shared here and attach your ticket in PDF format?

At the moment, we are unable to find any booking information in our system based on any of the details provided by you so far. It is therefore possible that the ticket may have been purchased through another service rather than through us.

Réponse : https://mytickets.ae/

Actualisé il y a 15 heures

Dear Ms. Haljkovic,

Thank you for your feedback. We are truly sorry that this situation continues to cause you frustration and concern.

We would like to reassure you that your refund request has already been successfully processed from our side. In addition, we have forwarded the refund confirmations provided by you to the provider, and we are currently awaiting their confirmation of this information as well as the completion of the settlement process required for the refund to be finalized.

Unfortunately, for technical reasons, until the provider confirms the refund information and the corresponding settlement is completed, we do not yet have the technical possibility to process the refund on our side.

Please be assured that your case has not been left without attention. We have now sent a reminder and are currently checking the status of your refund request once again. As soon as we receive an update, confirmation from the provider, or the refund settlement, we will immediately inform you by email sent to the purchaser’s email address.

We fully understand how upsetting such waiting can be, and we sincerely regret the inconvenience this has caused you. Thank you for your patience while this process is still pending on the provider’s side.

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UPD 17/04
Dear Ms. Haljkovic,

Thank you for your patience.

We would like to inform you that we have now received the authorization for the refund of your outbound flight, and the full amount for this segment has already been successfully processed back to you.

As for the return flight, the refund is still under processing with the provider. Please be assured that we are closely monitoring this case and doing everything possible to have it finalized as quickly as possible.

We sincerely understand how important this matter is for you and truly regret the time it is taking. As soon as we receive any further updates, we will inform you immediately.

Thank you for your continued patience and understanding.

Réponse : https://mytickets.ae/

ll y a 5 jours

Dear Alby,

Please be assured that your ticket refund request has already been successfully processed from our side. At present, we have sent the refund request to the airline and are awaiting their authorization. Unfortunately, for technical reasons, until the airline authorizes the refund of your tickets, we do not yet have the technical possibility to complete the refund on our side.

We understand how important it is for you to receive clarity and your funds as soon as possible. Please rest assured that your case has not been ignored. As soon as we receive the airline’s authorization, we will immediately inform you by email sent to the purchaser’s email address.

We would also like to note that, as stated in refund policy, the refund must be approved by the airline and may take up to 3 months: https://mytickets.ae/en/content/manual-refund.html

We sincerely regret the inconvenience and kindly ask for your patience while the airline completes its part of the procedure.

Réponse : https://mytickets.ae/

Actualisé le 10 avr. 2026

Dear Jo,

Please be assured that your case is important to us. Your ticket refund request has already been successfully processed from our side, and we have sent the refund request to the airline. At this stage, we are awaiting the airline’s authorization.

Unfortunately, due to technical reasons, until the airline authorizes the refund request, we do not yet have the technical possibility to complete the refund on our side. As soon as we receive the airline’s authorization for your tickets, we will immediately inform you by email sent to the purchaser’s email address.

We understand how worrying and exhausting such waiting can be, and we are very sorry that the process has taken so long. We kindly ask for your patience a little longer while the airline completes its part of the procedure.

Réponse : https://mytickets.ae/

9 avr. 2026

Dear Yahiya Ali Khan Mohammed,

Thank you very much for your wonderful review.

We are delighted to know that you had a good experience booking your airline ticket with mytickets.ae and that you found the process simple, quick, and easy to follow.

It is also a pleasure to hear that you were satisfied with the ticket price and found it more economical compared to other websites.

We truly appreciate your trust in our service and will be glad to assist you again in the future.

Réponse : https://mytickets.ae/

7 avr. 2026

Dear Rijwan Sorathia,

Thank you very much for your positive feedback.

We are pleased to know that you had a good experience and were satisfied with the speed of our service.

Your support is truly appreciated, and we hope to assist you again in the future.

Réponse : https://mytickets.ae/

Actualisé le 10 avr. 2026

Dear Mohamed Zakaria,

Thank you for your feedback and for continuing to stay in contact with us regarding this matter.

We would like to inform you that the refund for the outbound ticket in the amount of 608 AED has already been processed by us on April 4, 2026.

Regarding your return tickets, at this time we have still not received the refunded amount from the airline for the inbound flights. However, we have reactivated your refund request, which you may also verify in your personal account, and we have sent an additional request to the airline to clarify the information you provided stating that the refund has already been made.

Please be assured that we will make every effort to provide you with an update regarding the refund for the return tickets as soon as possible.

We are truly doing our utmost to assist you and move your case forward.

Thank you for your patience, loyalty, and understanding while this matter is being reviewed.

UPD 10/04
We would like to inform you that the refund for your tickets has already been completed from our side. The last payment for the return tickets was processed by us on April 7. The funds were returned via reverse transaction to the same bank account of the purchaser that was originally used to pay for the tickets.

We understand how stressful and frustrating a long refund process can be, and we are sorry that this situation left such a negative impression on you.

Should you have the possibility, we would be grateful if you could update your review and rating about our company and let us know whether your issue is now fully resolved and closed.

Réponse : https://mytickets.ae/

29 mars 2026

Dear Hawamdah,

Thank you for taking the time to share your feedback.

We are truly sorry to know that your experience with our service left such a negative impression. We understand how frustrating and stressful it can be when you need clear support and instead feel that the communication is inconsistent or unresolved. Please be assured that we do take such comments seriously.

According to the information available in our system, your request for the date/route change was successfully processed by our team in accordance with the flight availability provided by the airline. At the same time, please note that the requested changes were not confirmed, as the payment for the change was not completed by the purchaser within the time limit set by the system. For this reason, the request was closed automatically and no changes were applied to the ticket.

As for your refund request, unfortunately, according to the fare rules of your ticket, it is non-refundable. This means that we are unable to approve a full refund outside the conditions permitted by the airline’s tariff rules.

With regard to your comments about the consultations provided by our support team, we fully understand why this part of your experience was particularly disappointing. Clear, respectful, and consistent communication is extremely important, and we sincerely regret that your interactions with our specialists gave you a different impression. We will make sure that this situation is reviewed internally in detail so that this misunderstanding can be properly analyzed and addressed.

We always aim to support our customers within the rules and possibilities available in each booking, and we regret that in your case this process caused additional stress instead of reassurance.

Réponse : https://mytickets.ae/

24 mars 2026

Dear Customer,

In order for us to carefully review the details of your case and check all communication and conditions applied to your request, we kindly ask you to provide your booking reference or the email address used for the purchase. Once we receive this information, we will be able to identify your order and look into the matter in more detail.

Réponse : https://mytickets.ae/

Actualisé le 23 mars 2026

Dear Mohammed Torkey,
To allow us to identify your booking and check the details in our system, please provide your booking number or the purchaser’s email address.

UPD 23/03
Thank you for providing the details needed for identification.

We would like to inform you that your tickets have been successfully issued. We have just resent your electronic itinerary receipt (e-ticket) to your email address. Please kindly check your email inbox.

Please also note that your electronic itinerary receipt contains the PNR field, where the airline booking reference is indicated.

If your issue has now been resolved, we would be very grateful if you could update your review and rating about our service.

UPD 23/03
We have just resent your tickets to your email address once again.

You can also download your tickets from your personal account on our website. To do this, please log in to the "My Account" section using the email address you used when purchasing the tickets.

Réponse : https://mytickets.ae/

19 mars 2026

Dear Norah Al,

Thank you for your feedback. We are sorry to hear about your situation and hope you feel better soon.

Please note that no technical issue has been detected on our side, and the website is currently working in the normal mode. We recommend trying to change your internet connection provider and access your booking again using another Wi-Fi network or mobile internet, as this may help you open the Manage My Booking page successfully.

If the issue still persists after that, please contact us again by email, and we will continue checking your case.

Réponse : https://mytickets.ae/

18 mars 2026

عزيزي العميل،

شكرًا جزيلاً لمشاركتك تجربتك معنا.

يسعدنا جدًا أن نعرف أن Hrytsan Natalii قد تمكنت من مساعدتك بشكل كبير في مشكلة تسجيل الوصول الإلكتروني، ونقدّر كثيرًا كلماتك الطيبة بشأن حسن تعاملها وصبرها.

سنحرص بالتأكيد على نقل ملاحظاتك وتقديرك لها، فمثل هذه الآراء الإيجابية تعني لنا الكثير.

Réponse : https://mytickets.ae/

17 mars 2026

Thank you for your feedback, Al Amin!

We’re glad to know that your experience was good. Thank you for choosing our service.

Réponse : https://mytickets.ae/

Actualisé le 9 mars 2026

عزيزي Mohammed Alshuaibi،

شكرًا جزيلاً لك على تقييمك وكلماتك الطيبة.

يسعدنا جدًا أن نعرف أنك قدّرت الأسعار المناسبة وسرعة التواصل عبر البريد الإلكتروني. نحن نحرص دائمًا على تقديم خدمة مريحة وسريعة لعملائنا.

نشكرك على ثقتك بنا، ونتطلع لخدمتك مرة أخرى في المستقبل.

Réponse : https://mytickets.ae/

Actualisé le 6 mars 2026

Dear Farhan Ahmed,

Please note that your booking was issued for travel on 25 February. On that date, there was no forced cancellation by the airline related to the situation you described. According to the information available in the system, the flight operated with minor changes and was not cancelled. Therefore, the circumstances mentioned in your review do not apply to your booked flight date.

According to the airline’s fare rules, your tickets are non-refundable.

We would also like to note that the fare rules are made available to every customer before the payment is completed. This information is provided in open access so that each customer can review the applicable conditions in advance and understand what to expect in case of changes to travel plans.

Réponse : https://mytickets.ae/

5 mars 2026

Dear Mr. Yoonus,

We are sorry to hear that you had a negative experience. Could you please tell us what exactly happened?

In order for us to check the situation and assist you, kindly provide your booking number.

Thank you in advance.