Mytrip Avis 36

Stay away from myTrip.com

2 Flight tickets purchased with 20kg of checked baggage per person. Upon checking in at airport, we were told that baggage was not included and that we would need to pay. I phone mytrip.com and spoke to a representative who advised I will transfer you to 'our baggage department' I was on hold for 50 minutes the call was not answered. The flight was closing and was therefore left with no option but to pay.

Upon returning home the same day, I complained and was told 'we don't have a baggage department', I argued I know what I was told and has phone logs to prove the call was made. I was eventually sent an email with a form to claim a refund. It took mytrip.com 3 weeks to reply to the email advising that a mistake was made and that the fees incurred at the airport would be refunded. This was on 13 January 2023. I followed this up on 16 March and advised that I would have to wait, I advised that this was not good enough and advised that I would be taking this matter to the Airlines Ombudsman (Australia), if not escalated. It is now 17 March 2023 and still no refund, however this is the reply I received;

"As already informed, your refund request have been escalated to the Payouts Team and will be dealt with on a first-come, first-served basis. It is your right to apply anywhere, you can do what you see fit."

MyTrip.com if you are reading this review, simply refund my money and increase your customer service, it really it sub standard and completely unacceptable to wait nearly 3 months for a refund! I will never use your company and would never recommend it.

Flight in July 2022 was cancelled. All flights that day were cancelled. I made contact immediately and followed up four more times. Each time they say the claim is being processed but no refund received in 7 months. Will never book with them again.

10 months has passed, no refund, Qantas has processed already but MyTrip doesn’t refund. Worst customer experience ever.

I cancelled my flight
With cancellation guarantee

They will not give me a refund
They do not reply to emails

They answer the phone and make you wait 30 minutes then cut you off

STAY AWAY FROM THIS COMPANY!!@@@

Worst customer service. No help at all. I wanted to manage my bookings. You'd have to wait for almost 2 hr just in the queue to get answered. The chat is worse. Don't expect to get a reply anytime soon. I don't recommend any bookings from them.

Tried to contact Mytrip.com via FB, but they would not put me through to speak to anyone and their virtual assistant did not understand my problem.
They have provided a six-letter reference code for my booking but Jeststar's system does not recognise it so I cannot confirm my booking.

Horrible experience, please save yourself from some trouble and not book through this. I had an issue where the airline changed my flight times, the new time is not going to work for us so I contacted Mytrip to change the flight. They transferred me to 3 people and took my details but nothing back for few days. So I followed up with them, they said I have made no such request and keep telling me that I have to rebook the whole flight, which would cost me another $3.5k. We resorted to dealing with the airline directly to get my flight changed free of charge. This agent would have taken my money, airline change the flight for free and pocketed it all.

Please do NOT GIVE YOURSELF THE STRESS. Fake company. Awful service. is a con!!!!

Still waiting for a refund on the ticket after 3 months - 5 phone calls later to follow -up - please dont book a flight with this site - worst online travel agency

It has been well over two years since they cancelled my flight. They claim they are waiting for the airline to refund them. I contacted the airline and they informed me they refunded MyTrip.com.au a few weeks after the cancellation. MyTrip.com.au however has not paid me. They constantly present different reasons, such as the refund bounced as the account was incorrect (I have submitted the details repeatedly). They make it increasingly difficult to contact them by using noreply addresses and claiming that any address I have used to contact them in the past is no longer a secure address. Revolting company.

Terrible system and service provided were totally scripted to ideal scenarios and did not cater for deviations which is why most people sit on the phone for 45 minutes and call to speak to an operator. I called three times and spoke to at least 7 people and ended paying to resolve an airline change that should not have incurred any cost to me. Also have called the airline to confirm zero cost change possible had to go through booking agent. Can safely say that will never use this website/ service again.

I have worst experience with mytrip. I have cancelled my flight 1 year back and after so many follow up, airline has refunded my money to mytrip 6 months ago but they haven't refunded my money to me yet. Whenever I call to their customer care they always escalate but nothing happen so far. Still waiting for my refund and looks like there is nothing which I can do except waiting. No option to complain anywhere else.

I booked 4 flights through mytrip all Norwegian Airlines. I paid extra for overhead cabin baggage but I did not get overhead cabin baggage from the airline. Pre flight I asked mytrip to rectify the situation, they did not. Post flight I asked for a refund of the baggage fees paid to them and all I got was 'a story'
Update after contacting sky scanner mytrip dropped 'the story' and refunded baggage charges.

This is by far the absolute worst experience I ever had with any TA. booked 2 tickets for the 23rd of Aug. had to change travel plans due to sickness of the other party. Called and asked if I could change the dates, which I was advised would cost me more the 50% of the original cost for the ticket. Subsequently I asked if I could cancel the ticket and what cost would be, which turned out to be a lot less costly. The TA confirmed with me that the cancellation would be the more affordable option and consequently proceeded to cancel. I received an email, confirming the cancellation incl. the cost involved for me (Airline fee and administration fee of MyTrip). I was advised that the refund might take a while! Three days later (one day after I was supposed to fly) I receive an email, advising me that unfortunately my ticket can't be cancelled according to the Airline. My response that it is Mytrip's responibility to check these infos BEFORE they advised me that I can cancel and even confirmed this via email, were totally ignored. Apparently I can't talk to a manager or a c omplaint's department. They agreed that they made a mistake but I have to bear the consequence. Unethical Company.
+

On 15th April 2022, I purchased return flights from Hobart to Taipei under Mytrip to be flown on 17th Jun 2022 returning 29th Aug 2022.

On May 13rd, my bookings got cancelled by the airline—Mytrip claimed. I rang Mytrip and was told that I could refund my tickets,but it needs a processing fee of $55 to get a refund or I can rebook a ticket by paying around $400. It is a 31.5% increase compared with my original expenses.

However, on 16/05/2022, Mytrip sent another email saying that the airline does not provide a refund for me. I can only choose to rebook tickets or get a voucher. On the same day, I called Mytrip to confirm and seek assistance. They said it is the airline does not process the refund. I called the airline. Malaysia airline told me that I can seek a refund through my agent. After that, I tried to follow up but after no fewer than 30 calls, all of which got disconnected, I have been unable to reach them.

Worst Travel agent who doesn't take the calls or the waiting period is 1.5 hrs. They don't even refund the amount and when talked about it, they will cut the call. Beware, Its good to book with other agents even-though its $50 more if they provide good service