Napo Pet Insurance Avis 4 497

Very thorough consultation with an empathetic and knowledgable vet. Extremely helpful as they also emailed our vet practice to get an out of hours emergency referral. Thank you!

My vet said I would only pay my excess and they would claim direct through NAPO,I had a e mail on the 9/4/2026 to verify the vets claim,I filled it in and submitted it and with in a hour had another e-mail with the outcome, this is the first time I have maid a claim ,I am pleasantly surprised how quick the claim was approved ,I would definitely recommend NAPO .

Honestly the best insurance the process to claim is so easy and speedy!
Would not use any other company now.

Jo was very understanding & informative. She was able to ascertain that Reggie is overstimulated by the outside which is why he is reactive, some very good advice given & the follow up email had lots of suggestions & links. I think this service is very beneficial for dog owners

Excellent prompt service from Napo, can’t rate highly enough.

Contacted for advice and was very helpful. The app wouldn’t install so they phoned me instead.

Fabulous insurance company, fair yearly prices and pay out for what is included in your policy! Fast process when making a claim also, my dog had her operation on a Thursday and claim was approved by the Tuesday the next week!

Claiming is super easy and they always explain everything in detail. Super polite and friendly

I really appreciate the FirstVet service from Napo. It's such an incredibly valuable thing to be able to talk to a vet for free. I woke up today at 5 am because my cat was wheezing, and half-asleep, I just didn't know how serious it was or what to do. It's amazing that I could have a call with a vet in just 30 minutes to go through what's going on. Now I have a plan for my cat, I got reassurance about what to do and when, know what would make this an emergency, etc etc. If I didn't have FirstVet, I would have had to take my cat to nearest emergency vet, which would have taken over 50 minutes before I ever even talk to anyone. It's such a 10/10 service for when you need immediate advice or quickly sense check something with a vet.

There were loads of available appointments and the app made it really easy to set up the appointment. The vet was really professional and kind and reassured us with what we needed to do.

The claims process was easy, we claimed around £1500 in a year with Napo and they paid out without too much fuss.

However, because we claimed two times in a year (total of around £1500), our premium has increased from £50 a month (around £600 a year), to £170 a month (around £2000 a year). Considering we would be paying more money in insurance than we have ever needed to claim, this seems like a ridiculous (and completely unaffordable) increase.

As someone who works in the veterinary profession, I am extremely disappointed in Napo for making veterinary healthcare completely unaffordable, and will be switching away from Napo.

I booked an appointment first thing in the morning and was able to speak to a vet within a couple of hours. The vet was super helpful and knowledgeable. Would 100% recommend this service

Wow massive rise in the renewal, and tried to contact as when I went onto their web site to get a new quote it was cheaper, no wonder no one from Napo can be bothered to respond !
I have but again she has not responded

my first experience with a online face to face vet and my Vet was really helpful gave me some good advice on feeding a picky Shih Tzu my Shih Tzu may not think so when I put plan into action but deff going to try. Thank you

Have just had a renewal for my senior dog, who did not claim last year. I have been told a 5% discount has applied but it has gone up just under £800 to just under £2400!!!
I e mailed but just got a standard I bot reply indicating all the usual excuses.

Hi,
I switched to Napo when my last insurance policy doubled in price.
I have had 2 reasons to deal with Napo and can honestly say,they have been seamless in helping me with my claims.
I submitted my claim and within , literally 3 days they had sorted out contact with my vet and informed me that my claim was going to be settled.
I have no connection with Napo,but I would 100% recommend you having a look at them when/if you’re looking for animal insurance. Happy to recommend.

I would definitely recommend Napovet they are quick with all claims no messing about best pet insurance I ever had my puppy as been poorly she’s at to have on going treatment and they sorted it out with in week.

Super helpful an just easy to work with

Have been with Napo for two years without any claim with my 3 cats and this year they raised their price from 39 to 59pound per cat, which is a massive charge for a no claimed customer. This is just pure ripped off, just got myself switch to another insurance company to aviod this scam.

Easy to book, vet is friendly e really helpful. I love the service.