This was our first time of using the video consultation service offered by Napo. We found the experience to be extremely helpful, having access to a Vet out of hours without having to leave home. The... Voir plus
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Lisez les avis des autres
Once I e mailed Napo to set the wheels in motion for Spot's claim ,Napo have been brilliant .The sent an e mail to the vet to start the claim and Napo have kept me informed about what is happening .Th... Voir plus
Outstanding service, logged on the portal and got an appointment in 20 minutes. Really helpful online appointment with the vet Fiona who was thorough and put my mind at ease. Would definitely recommen... Voir plus
I recently lost my beautiful little Shihtzu; she had mutiple health issues, some of which were very complex. On the 3 or 4 occasions I had to claim NAPO paid within days every time. I notified them o... Voir plus
À propos de l'entreprise
À propos de Napo Pet Insurance
Écrit par l'entreprise
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All about Napo
Named after the founder’s scruffy Dachshund, In 2021 we decided to make pet insurance better for owners like us and you. This means more value, less hassle, easy to understand policies, and super comprehensive cover.
Comprehensive insurance
Our £16,000 policy being named most comprehensive on the market by Which?. Plus our £8,000, £12,000 and £16,000 dog insurance policies have been recognised as a Which? Best Buy.
Fuss-free claims
Our claims are quick, easy, and all online. You can do it, or your vet can for you. We can also pay them directly. So you can focus on your pet, not the paperwork
Free video vet calls
You’ll get free 24/7 vet and behaviourist calls. So you can always get expert help when you need it.
Low excess
We have a low excess charge of £99 per condition, per policy year. And that’s for all policies!
We’ll call you
If there’s something you’re keen to talk to us about, speak to one of our fantastic customer champions and they’ll arrange to call you at no cost to you.
Coordonnées de contact
2 Jubilee Place, SW3 3TQ, London, Etats-Unis
- support@napo.pet
- napo.pet
4,5
Excellent
5 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Insurance claim
Claims process is simple and was resolved within a few days.
20 juin 2026
Avis spontané
First time I've had to claim on my pet…
First time I've had to claim on my pet insurance and was very worried, but Napo dealing directly with the vet has eased my worries.The quickness it has been dealt with has astounded me and I am so thankful. The constant emails keeping me updated are very welcomed as is also the personal touch added in each email.
Would highly recommend to anyone looking for pet insurance.
29 juin 2026
Avis spontané
Absolutely brilliant
Absolutely brilliant. They have treated my dog and I with compassion and kindness. Lottie has been pretty unwell. She is on the mend though thanks to my vet. Napo is a great insurer. Thanks you
29 juin 2026
Avis spontané
Helpful service for an initial view before arranging appointment st own vet.
Helpful vet and useful to get a view especially at the weekend, to clarify if an emergency appointment at my local vet practice is needed.
The only downside is a video consult does not allow the vet to physically examine my pet.
28 juin 2026
Received a very extortionate quote from…
Received a very extortionate quote from Napo they've been texting and emailing too much I emailed them to request deletion of my details and I was told to go to my account, the whole process is awful, do not get a quote you'll be inundated with texts and emails
28 juin 2026
Avis spontané
Réponse de Napo Pet Insurance
Hi Alice,
Thank you for taking the time to leave your review, although I'm sorry it's not a positive one.
So that we can take a look into your experience, we've requested some further information via Trustpilot. Please do respond back as soon as you can so that we can look into this for you.
Best wishes,
Nikhil from Napo
--- UPDATE 06/07/2026---
Hi Alice,
Thank you for providing further information.
I’m sorry that our quote wasn’t what you were expecting - we aim to provide as much cover and support as we can when you need us most, but I appreciate it wasn’t the price you were expecting.
In terms of the quote emails, you can unsubscribe from these by clicking “Unsubscribe” at the bottom of the email. However, I can see that you spoke to one of my colleagues, who actioned your deletion request in a timely manner and removed you from our marketing emails.
If you need anything else, please don’t hesitate to reach out to us at support@napo.pet.
Best wishes,
Nikhil from Napo
First class service
Firstly I have to say I an influencer brought Napo to my attention. She had provided a discount code. Even without it Napo was a good price. First time I have claimed with Napo but tbh its a fairly new policy. My vet submitted my claim, within 15 mins I had a text asking me to review the claim, confirmed the information and then approval sent within hours. I love that I got to see the claim first, with a break down, fantastic. Also got a free tractive device had an issue with not getting code to claim, within a day had all information sent to me. By fair such an easy insurance company to deal with which is a refreshing change.
26 juin 2026
Avis spontané
The claims process was very simple
The claims process was very simple, quick, and the staff have been very helpful. Thank you 😊
19 juin 2026
NAPO never let me down
NAPO never let me down. Best pet insurance lve ever used.
Top class service provided. Thankyou NAPO! Highly reccomended.
25 juin 2026
Avis spontané
She was a nice lady but I was hoping…
She was a nice lady but I was hoping she could write me a prescription as I knew what was wrong! She explained they couldn’t do that which is something that should be available!
25 juin 2026
Increase the prices by 20% every year…
Increase the prices by 20% every year near enough. But still offer new customers the cheaper price. They dont care about your pets. Theyre just another insurance company milking people dry
23 juin 2026
Avis spontané
Réponse de Napo Pet Insurance
Hi Lansdell,
On 25/06/2026, we requested further information; however, we have not yet received a response. Kindly provide the requested details at your earliest convenience so that we may assist you to the fullest extent.
Best wishes,
Lou from Napo
-----------------------------------------
Hi Lansdell,
Thank you taking the time to leave your review, although I'm sorry your renewal price wasn't what you were expecting.
So that we can look into this for you, I've requested some further information via Trustpilot. Please do respond back as soon as you can so that we can support you as much as possible.
Best wishes,
Nikhil from Napo
Stress-free experience during an emotional and stressful time!
Napo were amazing when I had to claim for my dogs unexpected emergency vet bills and surgery. The claim process was so simple and they contacted my vet directly to make payment and they approved the claim within 2 hours of submitting my request! Absolutely incredible and the best pet insurance I have used. Won’t be going anywhere else!
17 juin 2026
Avis spontané
Fast payout and easy process
Within a couple of hours of claiming the money was in my account, no messing around and trying to get money out of me. The process is so simple just with a link they send to the vet. Thank you Napo!
24 juin 2026
Avis spontané
Prompt settlement of claim
Prompt settlement of claim. Kept informed throughout the process and claiming online was so easy
16 juin 2026
First claim
We used the on line vet option and also had to make a claim following our dogs acute gastroenteritis
The on line vet consultation was excellent giving us some valuable information that helped us enormously when we went back to our own vet
The claim process was very easy and extremely fast via our vet’s website link
16 juin 2026
First experiences
Just had my first video link with vet and a claim for my dogs treatment
On both, the experience has been excellent
The video link to a vet was superb with a written update of the discussion received within 10 mins of the link
Tremendous advice which was subsequently mirrored by my local vet the next day so very reassuring/ thank you
The claim procedure via my vet was extremely good with full cover payment received in my bank within less than 5 days of the claim being delivered
Again superb service!
I’m we do expect the costs to rise next year but really hope that they are not too high as we would love to stay with Napo
19 juin 2026
Avis spontané
The vet was friendly and reassuring she…
The vet was friendly and reassuring she did a detailed check and evaluation of symptoms and gave advice accordingly a really great experience
23 juin 2026
Perfect
Easy, simple, perfect all what customers want, no other pet insurance comes close
13 juin 2026
It was so easy
It was so easy. No fuss, no hassle - very pleased . Glad I chose Napo.
20 juin 2026
Avis spontané
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