National Car Hub Avis 

Like many others here I have been scammed by this 'company' & I'm not prepared to allow this to happen to anyone else.

This is is your free advice -
1. DO NOT make any payment via the direct bank transfer link they send you. This is because you will need payment protection for when you're wanting to recover money from them. They don't allow credit cards for this reason (that says it all as it offers more protection via a charge back when things go wrong).
2. DO NOT accept the car when something goes wrong with it. You have 30 day rights under the consumer credit act so demand a rejection!
3. DO NOT wait for them to collect it because you'll be waiting weeks and it will add to your misery. They will also have you calling every day for an update and promise of a callback that you won't get. All at risk to your mental health. Drive it there yourself and get written evidence the car is not damaged by you. Take photos, videos and record everything. You will need it later for when you need to claim against them.
4. DO NOT take their word on the warranty. The warranty they offer is the essentials cover and not the plus which covers everything. They are misrepresenting this product and as part of this evidence gathering they are being reported to the AA.
5. DO NOT believe that they have serviced, mot’d or repaired the vehicle. They turn the engine management light off in the hope it remains off long enough for you to get home & then you're stuck with the problem and are expected to make a claim with the AA.
They're also being reported to the motor ombudsman for investigation alongside the FCA.
6. At the end of the sale with your very polite salesman they will ask you to complete a Google review whilst you're sat there. DO NOT do this right now. Yes you're excited and happy. You've just bought what you think is a good car and the service has been great.
But give it 2 weeks max… you'll be thanking me later.

They're an absolute disgrace and I feel for every single one of us who got burnt.
Professional business? Look at their details on companies House. They were almost struck off for not complying with regulations.
The business is run by crooks.
Don't get stucked in to their fancy pictures, promises & welcoming customer service.

Update(09/Aug/2025) Car returned back to finance company for a full refund.

Within 5 days of buying an Jaguar i-Pace from them the car just could not work anymore or charge as its electric. I contacted them multiple times with no response and have reported them to my finance provider as i do not want to keep this car.

Poor after sales process, no support at all. Generally unexpected behavior from them. Key individuals who really disappointed me are Gav and Sam.

Handover was easy and fast but the vehicle preparation was extremmely minimal. Petrol was almost on empty and coolant fluid light came on after 3 days. Not a good look.

I purchased my new ford fiesta is very excellent as well as staff member Dam is very polite good communication with us. Overall the environment, staff everything was excellent I am very happy with my new car

I recently visited the showroom to view my new jaguar F pace and the condition of the car was amazing.
There was a need of service which was agreed on by Kris and everything went smooth

DO NOT waste your time, money, or life energy buying a car from these cowboys.

TL;DR: Steer clear of National Car Hub if you value your sanity and your wallet. They’ll smile, take your money, then disappear—leaving you to deal with the wreckage.

I purchased a used vehicle from National Car Hub in November 2024, and calling it an unmitigated disaster would be an understatement.

Despite their assurances that the car had undergone a full service and MOT before I paid the deposit, I drove off the forecourt only to be greeted by an immediate “oil change required” warning. Within days, the engine management light came on. After thorough checks by a local Ford Service Centre local to me (I'd travelled more than 100 miles to purchase the vehicle from NCH), the engine was condemned entirely. A replacement would have cost nearly as much as I’d paid for the car.

It turned out the vehicle hadn’t been serviced for years—the last recorded service (before their evidentially falsified entry) was back in 2020.

Whether through negligence or deliberate deceit, National Car Hub sold me a car riddled with catastrophic faults, none of which were disclosed at the point of sale.

When I contacted Aftersales, I was met with meaningless platitudes, blame-shifting (apparently it was my fault for not having a sixth sense), or outright silence. I was partway through the small claims court process when, ironically, the car was written off in an accident—mercifully sparing me from further dealing with this nightmare.

I cannot stress enough: do not trust this company when buying a used car. Having since bought a replacement vehicle from a different dealer, the contrast in professionalism and honesty couldn’t have been starker.

AVOID this dealership like the plague.

Kris was very helpful and lovely. Very happy this is our 2nd time buying from here and we will always come here :)

Kris was very helpful . Considering how l changed my mind and really didn't know what l wanted. He was very patient with me and always listened and explained.

Efficient service and honest advice. Car was as it was advertised. David Woods was friendly and helpful.

Dan Smith was extremely helpful throughout the whole process making our car buying journey as smooth and seamless as possible 😀

10/10 quick and easy sale. Very professional

All staff were friendly and polite, Brandon was great help in ensuring we was getting the best, very fast service. Would 100% recommend

Special thanks to Dan and David for a fantastic service and overall excellent customer support.

Friendly staff, very helpful. Decent experience. Good choice of cars for all needs

Staff were excellent, was a relaxed atmosphere. The staff were extremely helpful and friendly. From the test drive to finally buying the vehicle everything was so smooth. They really are an excellent company. Definitely a must visit for anyone looking to buy a new vehicle.

Brilliant service! Couldn’t fault them.

I went without my partner to view and test drive the car and was immediately at ease with all the staff. Great service and reasonably priced cars. Special mention to Kris Dan and Holly for all their help.

Great service very polite Dan was a pleasure to deal with thanks

On 23 August 2022, I purchased a Mazda 6 (EJ14PPO) from National Car Hub for £11,195, part-exchanging my BMW 1 Series and paying the remainder in cash. The Auto Trader advert clearly stated the vehicle had one previous owner, which was a key selling point. I called to confirm this, and was assured by Marie that I would be the second owner—a fact later proven false when I received the logbook showing two previous owners.

Despite the advert portraying the car in good condition, I noticed scratches and rust during inspection. Staff assured me these would be “mopped up” and “touched up.” Relying on their reassurances, I proceeded with the purchase.

After taking the car home, I discovered several faults:
• Squeaky brakes
• Faulty heated seats
• Visible scratches and rust
• Vibration in the passenger door

I reported these on 5 September 2022 and was asked to return the car on 12 September. The issues were acknowledged by their mechanic, and I was told I’d be contacted for repairs and provided a courtesy car. I wasn’t contacted. After chasing, Phoebe said on 26 September a courtesy car hadn’t arrived, delaying the repair. I was left without transport, and her suggestion that it was my responsibility to arrange alternatives was unacceptable.

I obtained two independent reports confirming worn brake discs and pads needing immediate replacement. Despite this, repairs were delayed. Eventually, I was told on 5 October that repairs could be done on 10 October, but no details were provided. I repeatedly requested clarification and received no response.

After escalating with letters on 13 and 21 October requesting a refund, I was told the car had been booked in and a courtesy car had been available—despite prior claims that none was ready. On 2 November, I returned the car and was given a dirty courtesy vehicle containing dog hair, which triggered my son’s allergy.

Repairs dragged on for over a month with minimal updates. Even when complete, no repair report was provided. I was finally told the vehicle was ready on 2 December—three months after reporting the issues. Phoebe later claimed brakes were replaced only due to “surface rust,” contradicting the independent reports.

Adding to the deception, the vehicle’s logbook showed two previous owners, not one as advertised. When I raised this, Phoebe dismissed it, saying she couldn’t view the advert anymore.

After eight months of back-and-forth with Phoebe, Mr. Sharaaz Ahmed, and others, I instructed a solicitor. Only then did National Car Hub agree to refund the vehicle—but unfairly deducted £400 for mileage, despite the vehicle being faulty from the start.

Lastly, I suspect many of the company’s online reviews are fake, written by staff including Marie Hughes and Holly.

Conclusion:
This has been a highly distressing experience involving false advertising, misrepresentation, poor service, and delayed repairs. I have reported National Car Hub to Trading Standards and urge others to avoid this company.

Sales experience good, car had scuff on headlight by manager Sam resolved with some discount