National Car Hub Avis 

Shocking customer service (after they have taken your money) Rude aftercare lady needs to work on her customer service skills.
Major issue with car broke down within 2 days took a week for them to agree to replace the battery, then broke down again after 2 months with whole clutch system going now leaving me £2000 in debt and without a car for 5 weeks now (having a child with special needs has left life impossible) this according to warranty company should have been picked up on service/mot!!!! Basic answer from dealer well it’s your now not our responsibility 😡. Absolute cowboys shouldn’t be allowed to own a garage let alone sell cars to the public.

It gets worse so after paying for the repairs £4000 in total the garage then offer to collect the car to take a look at it (7 weeks after it has broken down) repair had already had to be done as dealers we’re getting aggie about how long it was with them. For them now to wash there hands of it???? But 3 weeks down the line it has broken down AGAIN another issue cost another £549, and guess what they don’t give a SHIT 😡😡😡😡😡😡

And so it continues we have now had to have a new starter motor put on the car another £680, and it has broken down again this time god knows what’s wrong as we have called the finance company and they have insisted on an inspection from the VSA before anything else is done to see if the car is road worth and safe. Tbh I think the best thing for this place is to stop trading and something should be done against the owners

I have waited a little while before doing this review due to Christmas although I was asked to do it on site!
Prior to purchasing this vehicle I asked specific questions to which I got vague answers. That should have been the red flag but unfortunately I was too trusting.
We arrived at the dealership and the light was fading and it was raining. I immediately noticed that the wheel trims were far worse than having just ‘some damage’. Every wheel was damaged completely all round the rim. We agreed to accept this damage and they agreed to touch it up until we got it repaired. I am not sure how f this happened as they still look a complete mess but that is me responsibility as we accepted it in this condition. I then found on the passengers side paint damaged on the door rim. I was told they would sort that out before we took the vehicle. It looked relatively ok when it was done however when you look on a dry day in the daylight it is clear it has just had some paint squirted at it which is bubbled.
I then asked the salesman and f there was any other damage on the car- I was told no. I couldn’t see anything but the conditions weren’t great and yes I should probably have looked at it in daylight and not trusted the salesman however with the AA promise in mind I expected it to have been thoroughly checked in ver and had no reason to question his word.
It wasn’t until the next day that on walking towards the car I noted a dent in the passenger side door. Moving around the vehicle I noticed white specks all over the bonnet. These turned out to be little chips out of the paint work 75+ I counted on the body work in total.
We later noticed chipped paintwork on the drivers side door and little chips all over the windscreen. Why none of this was pointed out to us I do not know but they would have been obvious to anyone preparing that vehicle. I find the failure to give a true and accurate description of the vehicle dishonest especially when they were asked.
I should have known when I asked about the tyre tread before setting off and I was told they didn’t know but they could check it if I wanted. Any normal garage would have immediately provided the information.
We have also just had to put 2 new wiper blades on the vehicle and I question how it has passed an MOT with the blades it had on. To add to our misery we were only a couple of miles up the road when the washer fluid ran out.
We travelled quite a distance to collect the car and I realise that I should have done things differently but it does not justify dishonesty. I was also only made aware that you only get 1 month warranty instead of 3 when I was completing the transaction because of the mileage.
I am bitterly disappointed as my 23year old son purchased the car outright having saving hard. I intend to get in touch with the AA as I believe they aren’t adhering to the standards required
I will also be looking in to the consumer rights act.

After day 1 the EML a came on which took almost a week to fix even though the fault was dismissed prior to us collecting the car according to the technician that plugged the car in.

Now the car is having £850 worth of discs , pads and tyres which should have as minimum have been an advisory on the MOT done by National Car Hub in November 2024.

Initially happy with the purchase but now waiting for the next thing to go wrong.

I bought a car in early September. Within days, I noticed a series of faults.

National Car Hub refused to pay for inspection and repair near to my home. Only several weeks later and after I involved Citizens Advice (who referred the matter to Trading Standards) and the broker did National Car Hub collect the car (as it was unsafe to drive).

It's been around seven weeks since National Car Hub collected my vehicle. Since then they have:

- claimed they have mended it when they haven't.

- denied faults on a written inspection that I provided exist, but provided no evidence to the contrary.

- stated the car was off site (when it almost certainly wasn't) to prevent an independent inspection organised by my broker from taking place.

- called the broker stating the car is mended and ready for return (untrue).

- not complied with requests from AA Cars mediation (to provide paperwork substantiating National Car Hub's claims).

The broker is now trying to rearrange the independent inspection. If this is not done promptly or National Car Hub fail to comply I will immediately instruct my solicitor as it has been nearly three months since I bought the car now.

Please save yourself three months of stress (with no end in sight) and buy elsewhere.

Think twice before buy anything from here very dodgy bought a car next day it was leaking coolant whole bowl was empty apparently it's not a problem for them maybe i was unlucky car turns out to be faulty so I return the car bought next one the next car drove a for an hour engine sign came on dashboard took it back refused to take it back so whatever you buy you have to stick to it regardless if engine get ceased in 2 months. NOT RECOMMENDED

I purchased a Discovery Sport.
When looking at the car it was reserved for someone else but they sold it to me anyway.
This was either an attempt at making me feel lucky / special and fake or they demonstrated a lack of care for the other customer.
On the journey home I felt it was a strange thing for them to have done.

They told me the car was £12,200. But I saw the screen which said £11,700.
When challenged the pretended that that price was only because the other purchaser had paid a £500 reservation fee. (Their website states it’s only £250 to reserve a car)

Although I purchased it I left the garage feeling like they had tried to “wheeler dealer” me. I discussed with family that I felt they were dodgy but caveated it / justified it with my lack of car knowledge and discomfort as a result. When I got home I read the reviews of the garage in various platforms and it confirmed I was right to feel uncomfortable. I wish I’d heeded the sooner!

It went from bad to worse for the next 3.5 weeks until I pulled out of the sale.
Having purchased it on the Sunday I then received a call on Tuesday saying I could collect it on the Wednesday.
On Wednesday they said it wasn’t ready as it was in the workshop. They couldn’t tell me why or how long it would take. They said to just wait for the phone call to say to collect it.
I rang 2 days later asking for an update. They told me it was in the garage and still couldn’t tell me why, just that parts had been ordered. I asked for a phone call back to let me know what was being fixed.
They never called back.
(I should add that I didn’t mind something needing to be fixed - I appreciated that they were fixing something! but the cavalier attitude of not bothering to tell me what it was, the quite dismissive attitude and very superficial information was concerning and frankly, rude)
I rang again, in the morning, 3 days later to ask for an update. They still couldn’t tell me what was wrong until I insisted they find out and ring me back that day. They still didn’t call back. I rang again at lunch time but they still couldn’t tell me but promised they’d ring back by 1pm. They didn’t. I rang before closing on the same day they eventually said it was the timing chain being replaced.

I rang again 4 days later having had no further updates to be told it wasn’t ready and parts had been ordered. When I asked what parts they couldn’t tell me. I asked for them to find out and call me.
They don’t call back.
I rang the following day to be told it was the gaskets that needed replacing and I would have a phone call the following day to update me.
They didn’t call.
I rang and managed to speak to the sales man who sold me the car. Brandon. He was apologetic, told me they didn’t have any staff in after sales and were currently recruiting. I told him that he should have have the courtesy to keep me updated then.
He promised to call the following day to let me know when the car would be ready. Said he’d personally visit the engineer and get a completed date / time and assured me he’d ring by 11am the following day. (Monday)
He didn’t call
I rang at 1pm only to find out he wasn’t working that day or the following.
I asked to speak to a manager but he wasn’t available.
I rang the following day to cancel the car.

So many red flags - I obviously should have pulled out the sale a lot earlier but every time told myself surely it can’t get any worse! It always did.

The over all attitude was shocking.
So little respect.

The silver lining is that I clearly avoided a rubbish car.

And they didn’t end up getting my money.

Please please take note of reviews - this is not a good garage.
Part of me believes they didn’t want me to have the car. They had spent money fixing it and wanted to sell it for more. Having read other reviews it seems to be a pattern to make people wait weeks until they pull out of the sale.

When I cancelled the order the manager rang the next day, briefly apologised and transferred the deposit back straight away. It was the best service I’d received. I suspect they were delighted to be able to list the car again for more money.

Shocking service and a shocking garage.

I had a wonderful experience with the staff at the Aldridge branch, very friendly and helpful advice and came away with the car i wanted a Ford kuga ecoboost ST LINE AUTOMATIC
All black, after trading in my polo automatic, Lovely Set Up

Stay away from this company. Not fit for purpose.They don’t care about customer service.Once they get the money that’s it you are forgotten.Very corrupt to the core.

STAY CLEAR OF THIS CORRUPT COMPANY!!

I have now had to start court proceedings to get money back for my car fixing over 3k! Do NOT let them near your car when it’s faulty or fit it with a tracker they put 308 miles on my car and cleared the engine light to make it appear it was sorted! Numerous names on Bluetooth set up and seats laid back and bottles left in car clearly used it to cruise in! Record EVERY phone call they lie all the time it becomes natural to them! The cars there are BATTERED had I not have drove so far to get it I would have walked away! Just avoid them like the plague I’ve got all the evidence I need to have them in court some people may not so get a record of EVERYTHING nothing but a nightmare needs shutting down! The reviews speak for themselves this is not a one off thing this is something they do every day see you in court national car hub!

Came to buy a car from Car Nation Walall I liked the car so much after seeing pictures on its website I paid £100 to secure it . In truth they only show you want THEY want to SHOW you as so disappointed when I finally got to see the car .a "boy racer car ' will plenty of damage alloy wheels so scuffed you would of thought 'Stevie Wonder ' had been driving .Unrecorded body damage , different shades of paint or misaligned body panels and it's fair to say if I had seen this before hand I would not of bothered going ......yes it's a second hand car NOT a brand new one so I was expecting some marks or supermarket trolley car park damage
It's a big operation there and probably it's mass bought auction trade cars probably very little closer attention for detail unlike a one or two cars for sale dealer but ' make it look pretty with a quick wipe and some one will buy .
Even though it's a big site / operation ( which I didn't really know till I got there ) little requests get ignored even if the lady I spoke to agreed it would happen ' its raining can I view the car under cover yet arriving there's the car sitting in the rain obliviously because rain masks paintwork damage where as a dry car shows everything !

Sales manager / sales man blind to see 'any ' damage but then offer to sort out some damage ......profit or return projections must be high in the first place !
Sales manager pushy to get this car sold .
I wonder why ?

Funny how very quick to take this £100 deposit ' fully refundable no matter what ' stange though they couldn't give refund my using their card machine which every desk has but you have to email your details in ...they promise it be back in your account 3 days time ......time will tell .

There are better cars and dealers out there ...since they add a £500;admin fee onto every car .....a admin fee for WHAT ???? ( apart from making them EXTRA PROFIT )

Fantastic service all round from sales to delivery. Rob from workshop helped a lot with the process very much as he explained a lot about the engine and assured us.

Thanks to you all.

I had an excellent experience with national car hub. The sales staff in there were very polite and very friendly by nature .they give me very good advise for buy a car. There are lots of cars in NCH at very pocket friendly.I recommend to everyone for visiting in national car hub if they looking for a good car in their budget..Thank you..

Popped in yesterday afternoon, service was excellent. The sales rep went above and beyond to help me find something within my budget. Thank you guys

Very easy process, no pushy salesmen a variety of cars which suited my needs. Mirza was very helpful and explained every single detail of the purchasing process in depth. 5 stars from me :)

I had an amazing experience with National car hub the staff were cooperative and polite they help us to find good car. I would recommend The National Car Hub to everyone looking for amazing deal on car

Came into the showroom to look at a new car, when a girl called Jessica came up to me and showed me amazing citizenship and care. She helped me find and look at cars I was interested in and has definitely made me want to buy from here!

Bought my first car here, amazing service, sales team was great to deal with and made my time buying a car nice and easy👍🏽

Excellent customer service from Dean

Recently visited NCH for viewing the BMW 3 series. We did buy the car and the whole process was just 40 minutes.
Wow
The car was in perfect condition with need to only do the service.

Don’t buy from these, false advertising and after sales shocking, taking legal advice against these, low tax they said joke? And full service history? None at all, please avoid nearly a year down the line, and still waiting for funds to come back, PLEASE AVOID THIS GARAGE