National Car Hub Avis 

Sales guys were good which you would expect when buying a car, it's the aftersales that let this company down and they are the reason for the 1 star.
Myengine light came some time after having the car, car hub did adiagnostics and found the turbo was not working properly and they would order one in, didn't hear anything for a while so I rang aftersales, could not get through to them so I was ringing other departments to get hold of someone, spoke to a guy who said the wrong turbo was sent in and we had to send it back another is coming in the next day, I left it afew day then rang back to get the car booked in the guy said I'll find out what's going on and get back to you DIDN'T HAPPEN, so again I left it afew days, spoke to one of the guys he said same thing I'll see what's happening and let you know thank you for your patience (I had patience) but it ran out after being fobbed off time after time, that's why I took the car to a garage that communicates with the customer.

Please Please Please do not have any association with this scamming company! Do not ignore the bad reviews like I did. I purchased a car with this company that was advertised with no faults needing to be repaired etc upon my purchase I had to call for four days for an update on when I could collect the car, finally by day five I was told it would not be ready for another week as it needed a new exhaust. However the MOT on the car had been done less than a week prior so as a mechanic I’m not sure how this wasn't caught in the MOT. Upon getting to the garage the first sales man was extremely rude and acted like it was a bother to show a customer a car. The sales man spoke so rudely asking if I had seen the car yet when I said no he huffed stormed outside telling me to follow and then said why the hell isn’t it out here. The car was kept in showroom one which the garage denied but I would like to assume a garage with so many cars has cctv... Due to it being parked close to a wall inside a dimly lit room parts of the damage was concealed. I asked the garage the next day about the damage on the wing which they denied there being however, upon opening the log book the first thing in there is an invoice for the wing repair which had been done very poorly but wasn't accessible to see until I drove away. Another issue was the car was never sold to me to only have one key now this would not be an issue had I not found a active air tag tracker in the car that tracked the car up until 4am that morning and the next day. I attempted to contact the garage about this and was just told someone would be in touch. I finally located the tracker hidden inside a case under the center console which had to be pried off to find and there are marks where that had previously been done. I spoke with Jessica who told me twice she would call me back that day yet never did. The tracker was reported to the police who deemed the whole interaction with the garage suspicious and advised me not to drive the car as someone else may have access to the car and my address through the air tracker. Not a single member of staff at the garage was polite or helpful. When I got the car they did not even have a valid VC5 so I could not tax the car but I was told ‘don’t worry we have someone who can sort it’ and was assured my car was taxed to drive home. It in fact did not get taxed for a number of days later. All forms of communication are pointless with this garage, their online enquiries, WhatsApp and phone number, you are simply ignored or told someone would be in Touch an nobody contacts you. Honestly save yourself the hassle and go somewhere else! A report to trading standards has been made about the dodgy place!

Cant fault these guys! smooth sales experience and even the aftersales team helped me out when i had a little concern. Again great team overall.

Avoid them at all costs!!

Think of them as another "TradeCentre UK" not reliable at all, constantly changing their stories and when you can get your car. We found what we thought was a good car & was originally told we would have the car in just a few days time. So we gave them a £250 deposit signed some bits & went away.

We then find out that we won't be able to pick up the car on the given date due to them finding out it needs a new "head gasket" that gets "done" then they tell us it needs some more work doing including a new water pump & coil spring. fast forward a week still no car & kept being told that the car was ready & we could pick up then to be told on the day that no we can't pick it up because of the work that was supposedly done hadn't actually been done at all, we was told this at least 2 or 3 times as well.

it gets to Saturday 19th April when we was told again the car was ready to be picked up so myself & my wife left a family wedding early to come collect the car to be told only a few hours before the given pick up time that the car was not done "again" & it was at least another week till we could get it. So at this point we went to them in person & demand them to explain & tell them to cancel the order & to get our deposit back.

Avoid this scam company & use the known brands or main dealers.

I recently bought an Audi A3 from National Car Hub and I couldn’t be happier with my purchase. The whole process was smooth from start to finish. The staff were friendly, helpful, and not pushy at all.

The car was in great condition, exactly as described, and it drives perfectly. I felt confident with the information they provided, and everything was explained clearly. It really felt like they cared about finding the right car for me.

I’d definitely recommend National Car Hub to anyone looking for a reliable used car and great customer service. Thanks again!

Shocking company will never use this place again!

I bought a car from them which unfortunately had issues. They dealt with the matter professionally and offered me numerous options. I eventually took a refund. Thanks to Jess and Kris for their help.

As soon as they got my money, they stopped caring. My car had issues right after purchase, and they refused to take responsibility. Their warranty is useless, and their service department is a joke!

Ok so you’ll have seen some bad reviews on this company but , I can say hand on heart ( and I’m a genuine purchase Richard Berry look me up on FB for proof ) that this company is a good company , any car dealer will have bad reviews so don’t believe everything about these guys , I can say i had a positive experience they had the car and model I wanted, they fixed what I asked to be fixed , there was even an issue which when addressed calmly they also fixed , they really do have a good team I’m going to name a few for you , David ( first names only I’m afraid lol I don’t know them enough for surnames ) my first contact sales rep , well mannered and kind , Alex a manager went above and beyond to make sure the car was right for me , and finally after sales care Jessica an asset to this company , calm polite and helpful , I can honestly say I feel these guys are a good bunch

Avoid these cowboys like the plague. Unless they are selling an ultra rare car you can't get anywhere else just avoid. Even then, just avoid!

As mentioned in previous reviews, they are very helpful right up until the point of driving the car away then that is it.

I purchased a BMW X5 from them that broke down badly 3 months after purchase. They were not interested at all, quoting their 28day warranty, right up until the point I involved the finance company. Even after that it took 5 months for them to stall, lie to everyone and just be totally unhelpful for the finance company to demand they took the car back to repair or reject. They had no choice in this and after their failure to repair the car fortunately I was able to reject the car and get most of the money back that I had paid.

Their aftersales manager, Jessica, is an absolute disgrace and is the cause of most of their delaying tactics. I urge you to avoid this place and if you have bought a car from these clowns and you have issues and it's on finance, contact your finance company immediately as they can help under consumer credit regulations.

Lovely service, will definitely be buying in the future!

I bought a Mercedes A-Class from them and was pleasantly surprised with the service. There was a no pressure sales atmosphere and everyone was friendly.

My car has been amazing and i cant fault it. i would highly recommend National Car Hub. Thanks Guys

I purchased a BMW from them, the sale went fine, however the after sale team doesnt exist!!! They give you a month guarantee, however be prepared that after driving off they will not take any responsibility for any fault! We took the car to a service after they serviced it for us and we were informed that important parts have been removed from the car!!! It cost us £2000 so far get the car fixed!! We bought a 5 years old car with low mileage, so not a run down car for a couple of thousand pounds to expect repair on it now and then!! I would not recommend this company! I would never buy from them again. They do not take any responsibility for the sold cars!

After sales department - despite the reviews she was helpful and had no issues resolving my questions and concern

Brought my 2nd car from here and service is amazing. Great customer service and after care. Loving my new car

Dreadful service - can never get hold of after sales or the manager.
They don’t seem to care once they have your money on going problems - not returning phone calls now.

Really poor service, test drove the car and there were three issues such as tyres, keys and parts falling off the dash. Only offer 1 months warranty. Salesman Maz was really arrogant and not customer focused at all- in the wrong job.

I recently purchased a used car from National Car Hub and I couldn’t be happier with the experience. From the moment I walked in, the staff were friendly, professional, and genuinely helpful. They took the time to understand what I was looking for and showed me a range of options within my budget, without any pressure or pushy sales tactics.

The car itself was in excellent condition, exactly as advertised, and came with a full service history. The dealership was transparent about everything, and they even let me take it for a thorough test drive. The whole process, from choosing the car to finalising the paperwork, was smooth and stress-free.

A big thank you to Sam and Pete for their patience and expertise. I would highly recommend NCH to anyone looking for a reliable used car at a fair price. I’ll definitely be coming back in the future!

Bought a BMW 530e in June 2024. Car has been faultless apart from an engine light that came on about two weeks after purchase. This was rectified by their service dept and cars been great since. Overall great experience

Made buying easy no stress what so ever . Will definitely return when I want an upgrade. top guys

Excellent customer service received at National Car Hub from the whole team.

The car was serviced and MOTd and had a full valet.

Had the car now for 6 months and it's been the best car l've ever had.

National Car Hub is highly recommend to all. I shall be back for my upgrade soon.