National Grid Electricity Distribution Avis 

One of the National Grid vehicles registered DL72ZVU, speeding and overtaking over the 20mph on Honor Oak Park (B238), on 19th August 2024, at 06:11am.
Please, due remind, train and instruct your employee drivers that the limit on most London roads/streets is now 20mph!!!!

1am had a power cut in leicester LE4 reported to National Grid told they are working on it, looked on their website says the power will be back on at 4.30am. The same thing happened 6 months ago underground transformer blew in the street. 8am looked out on my street can't see anyone working. what time do they turn up 8.30am at the same place they replaced the transformer 6 months ago. Food in the fridge freezer is going off and only compensation you get is £70 and that's if the power is off for more than 12 hours. National Grid certainly take their time and have an issue with honesty

Terrible service had to have work done on my mains intake for electricity, left a hole dug in my garden being disabled I can't leave my home, they also left the ground wire screwed to my wall telling me I have to pay for this to be connected toy fuse box myself.

No one said anything about this before the work started, I have had to try five numbers before I finally got though to someone than can help, National Grid main customer services says it's closed on a Friday morning even though it says they are working till 1700.

If you are due to have work done by these people I would ask them everything you can think of before giving permission for the work to be carried out!!

Sends misleading phishing letters using their misleading company name to trick elderly people into providing their personal details.

Every time there is an outage my electric garage door stops working ands has to be reset. I hadn't realised the connection between the 2 events until this latest time. The door is regularly serviced and maintained. I usually pay about £30 to get it reset. This last time was an emergency call out and I was charged £60 which I didn't have either in cash or in the bank. I am 83 and living entirely on State Pension. Fortunately the engineer was prepared to wait. He says this happens a lot and blamed National Grid for the outages saying that the power lines are not well maintained. I called National Grid and said I was sending them the bill. They said, not their fault, they don't guarentee the supply and we accept this when we sign up for supply. Really? When this happens again - note I say when and not if, I will have to leave the door open and use the garage entirely as a carport. It backs onto farmland and people who leave their shed doors unlocked are regularly robbed as I was when I once carelessly left the garage door open. Poor service. Uncaring attitude. Incidentally I am supposed to be on the National Grid vulnerable list, god help me.

10 ⭐️’s
Att CEO / MD & all managers
Thais who took my enquiry was fabulous
too she was so upbeat & helpful
🌹🌹

11/10 to James & James who turned up at 2130

Within 15 minutes of my call
It was about heavy Broken Branches resting on lines from a huge conifer near our property overhanging guests car park

If only all companies had this service enthusiasm and good service we would be in a better world

Thank you

Bonus recommended

Thank you so so much

Watermouth Cove Holiday Cottages
North Devon

An electrician found an exposed copper wire on our incoming mains line. He advised us to call national grid. National grid were fantastic! I rang 105 and the person on the end of the line was great, they logged the issue, gave me warnings and advice what to do. Within an hour the national grid assessment guy turned up, tested the bits and called for his team. They arrived within 30 mins and within 2 hours after that we had a new updated incoming mains box (which we realised was from 1976). They were very friendly and professional and did a great job. Thank you so much!

Side note for any people who need them, offer them a cuppa and the bathroom.

I have health issues as a pensioner, and we lost electricity in early hours of the morning,
Called National Grid and they had 2 very experienced,polite technicians at our house in couple of hours, they sorted out our problem and fixed us back to power, we’re very pleased….

We had a power cut at roughly 10pm last night I called national grid and they came out within 30 minutes and installed an emergency generator to ours and our neighbours property. Jim and the team of engineers were quick to attend the emergency and at least left us with power. Had to dig up the road. Less than 24 hours and they have fully restored our electricity. Cant praise them enough

National grid are withholding vital information relating to my premises. When asked to give me the full Mpan they only read the last 14 numbers instead of the full 21 digit numbers. When asked for the entire number they suggest that they haven’t got it and they don’t know what it is, I asked them to provide details of all meters associated with my premises the representative state that they don’t know . Something fraudulent has been going on resulting however things are being covered up.
Calling all investigative reporters contact me urgent action need to be taken. This is bigger than the post office scandal.

National Grid have been digging up local roads again, it is very disruptive. A large very deep hole was full of water and poorly protected by barriers that blew over when the wind blew causing concern as a child could easily get too close.

Contacting them quickly provided an explanation of what they were doing and why, plus a check on the deep water filled hole and then the restoration of the hole.

Two more underground cables have to be installed - all part of making the distribution network robust and to satisfy our need for more and more electricity.

I would not care to be doing this work, with traffic speeding past so close, knocking over the barriers and ignoring the red traffic light signals.

I just want to say a big thank you to Adam and Gavin for their massive help . We had a life cable come apart on the 20th of February 2024 which made the area unsafe for all. These two where very helpful and had the power back on. Adam and Gavin 5star all the way . God bless you both

I just wanted to say thank you to all involved in helping us during the incident that caused us loss of power on Wednesday 14th Feb.
The phone was answered promptly and efficiently in a friendly manner, about 40 minutes later an engineer arrived who establish there was a fault underground. he went off an returned within the hour and set up a generator to keep us going. later your office phoned to check all was OK.
Later in the evening the engineers called back and refilled the generator with fuel to keep it going overnight.
The following morning around 9:00am (today) they called again to refill the generator and let me know a team were coming to fix the fault.
By around 12:00pm they had finished the job including fitting a new service fuse and box.
Everyone was very friendly and efficient and a credit to your company inc those I spoke to on the phone.
So thank you very much for providing a superb and efficient service and employing such nice staff.

Called 105 as we had no power to our property. National grid were with us within an hour. Using their gadgets they figured out where the issue was and dug a few holes, repaired a broken cable and filled the holes, took away any remaining mess. Wouldn't know they'd been here at all! They worked really hard to get us back on grid. Thanks guys!

Team arrived in much shorter time than specified.then overhead team was required and arrived quickly.problem sorted out as quickly as possible.we were kept informed along the way and the men were all great in their approach and dealings with us.all much appreciated.thankyou

Thankyou to all the engineers who repaired the electric cables going too our location in Coalville. We are now up and running,very pleased with their professional work.

Three all day power cuts in 12 weeks - perfect illustration of how National Grid is not fit for purpose.
Beyond inconvenient

Fantastic service. Easy to contact, prompt response, fantastic team fixing overhead cable issue. Thank you!

Contacted to relocate fuse box as it on our way in hallway. They just need to turn the box to back wall and guess quoted £860 looks like people getting this amount of money from trees. 0 customer care very rude employees

We had an electrical problem with the isolation switch between the meter and the consumer unit - apparently a grey area when considering responsibility. After 24 hours of messing about (with no power, no heating, no light etc) waiting for electricians, only to be told that they wouldn’t do the job until the power company removed the main fuse. National Grid arrived within 90 minutes of my call, and fixed the whole problem for us within 30 minutes. Excellent service - a breath of fresh air!