My power we t off 9.00pm last night. I am a registered disabled customer. I spoke to Michelle and she was amazing, putting me at ease. Within an hour Michael arrived he was great. A generator a... Voir plus
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Horrible company. Not connecting 6 new builds to the network and making it process time consuming for no apparent reason. Application was made last November 25. Mortgage offers expiring, peoples rent... Voir plus
L'entreprise a répondu
Update from my last review…. National Grid you are a disgrace! You have failed to pay me for the past 21 years!!!!! I left a review on Trustpilot and filed a complaint directly with you about failin... Voir plus
We had a problem with an EV charger. Called National Grid and within an hour an engineer came and assessed the issue. He then arranged for a repair which was done almost immediately. Can't fault... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
National Grid Electricity Distribution is the regional electricity distribution division of National Grid. Formerly known as Western Power Distribution, the UK’s largest electricity distribution network serves nearly 8 million customers in the East and West Midlands, South West and Wales, delivering essential power to millions of homes and businesses across its regions. With a distribution area of 55,000 square kilometres, its 6,500 colleagues are committed to providing a safe, stable and reliable electricity supply and ensuring the highest quality of customer service.
Coordonnées de contact
Royaume-Uni
- nationalgrid.co.uk
3,0
Moyen
126 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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WASTE OF TIME
Never attended appointment despite me chasing it twice, no call back either to say they weren't coming. WASTE OF TIME AND POOR MANAGEMENT
9 janvier 2019
Avis spontané
Réponse de National Grid Electricity Distribution
I am sorry to hear of your experience. Sounds like a frustrating matter for you when you are just trying to get someone to your home.
Unfortunately this account was not monitored at the time of your review but it would be good to discuss if any assistance is still required. We are always looking to improve so welcome all feedback.
Failed to turn up to fit new meters
Failed to turn up to fit new smart meters. No phone call from them to explain why. Phoned them with my details and reference number and they said I hadn't got an appointment. They were wrong - after getting nowhere after 2 calls they told me to ring my energy supplier.
Eventually Cooperative Energy finally found out why they had let me down. Apparently they booked in too many appointments and the engineer ran out of time.
Appalling customer services and staff with bad attutudes - don't even deserve one star.
3 janvier 2019
Avis spontané
Réponse de National Grid Electricity Distribution
I am sorry to hear of your experience. Sounds like a frustrating matter for you when you are just trying to have sight of your energy usage.
Unfortunately this account was not monitored at the time of your review but it would be good to discuss if any assistance is still required. We are always looking to improve so welcome all feedback.
CADENT (part of national grid)
On Monday night we came home to a strong gas like smell. (That afternoon we had a service carried out by British Gas) So we instantly thought its got to be the boiler. We noticed the pressure had gone and it was in the 'red zone'. Immediately called BG they put us through to Cadent who were amazing the lady at the call centre she explained what to do and her instructions were clear. 45 minutes later 2 men arrived - done in-depth checks around our home. They were really friendly gave us advise on what to look out for. They reassured me everything was ok explained what they thought it was etc.. I couldn't be more happier. Service as it should be :)
1 mars 2018
Avis spontané
Worst Company I have Worked for
Terrible atmosphere, Culture of blame and silence, don't dare speak out at the same time as asking for opinions. Managers incapable of changing anything, just all around awfull company.
21 mars 2017
Avis spontané
Réponse de National Grid Electricity Distribution
I am sorry to hear of your experience working for National Grid Electricity Distribution.
I would really like to get in touch to see if any improvements have happened since you left this review. Unfortunately this account was not manned when this was left originally so I can only apologise for the silence.
Probably the most unhelpful organisation of its type.
National Grid installed a new gas meter at a property we own because there was a leak. The engineer did not leave the previous meter reading. The reading on the new meter was 99999. On the basis of this we were presented with a bill for well over a thousand pounds for a period of about three months during the summer when the house was unoccupied. National Grid say they cannot supply us with either the meter reading at the time of the change or the serial number of either meter. They can only supply the details to the energy supplier. No-one we have spoken to at National Grid has offered to investigate the problem and each person we speak to repeats that they can only supply the details to the energy supplier, EDF energy. EDF energy have repeatedly said that National Grid are not supplying them with the necessary information.
6 janvier 2014
Avis spontané
Réponse de National Grid Electricity Distribution
I am sorry to hear of your experience. Sounds like a frustrating matter and a struggle dealing with multiple companies.
Unfortunately this account was not monitored at the time of your review but it would be good to discuss if any assistance is still required. We are always looking to improve so welcome all feedback.
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