National Power & Gas  Avis 

57
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Great assistance received from Neil and Michael when transferring from a difficult previous energy supplier to a new one. This is 5-star customer service without a doubt. If you want to make your e... Voir plus

Noté 5 sur 5 étoiles

Neil has provided us with very competitive quotes for our gas and now electricity. He is quick to respond, and got everything sorted within 24hours of me choosing a new rate - including contacting our... Voir plus

Noté 5 sur 5 étoiles

Neil contacted us to see whether he could reduce our utilities bill at our office. Once we supplied the information to him he sourced various options for us to choose. The savings were quite considera... Voir plus

Noté 5 sur 5 étoiles

Neil Shepherd, Account Manager bas been excellent. He has been efficient and professional throughout our communication. Even after (reasons not either my own or Neil's doing) we could not complete on... Voir plus

À propos de l'entreprise

  1. Fournisseur d'énergie

Écrit par l'entreprise

We use our relationship with all of the UK energy suppliers to offer our business customers lower gas and electricity rates. We work with every type of business from small high street retailers, large manufacturers and Premier League Football Clubs.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

57 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(57)

25 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Spam Spam Spam

Another one who's getting spam from this company. They make themselves out to be some large company, but a quick check on Companies House shows this is far from the truth. Buck your ideas up, and at the very least include an "unsubscribe" link in your spam emails as required by law.
Reported to the ICO

2 août 2024
Avis spontané
Logo de National Power & Gas

Réponse de National Power & Gas

Hello,

Thankyou for your review, we are disappointed in the experience you have reported.

If you can provide your email address under the reference 0067YY to hello@nationalpowerand gas.co.uk we will remove it from our systems.

Best regards,

Compliance & Communications Team
National Power & Gas UK

Noté 5 sur 5 étoiles

Very Happy

The service offered by National Power and Gas went beyond my expectations, they found the best value energy rates and made sure the transfer to our new suppliers went without a hitch. Having had a bad experience with an energy broker in the past I was a little hesitant about contacting National Power and Gas, but Chloe conducted herself in a professional manner, finding the cheapest rates and letting me make decisions without pressure. 5 Stars

28 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Still repeat spamming

15 septembre 2023
Avis spontané
Logo de National Power & Gas

Réponse de National Power & Gas

Hello,

Thank you for your review, we are disappointed in the experience you have reported.

If you can provide your email address under the reference 0067YY to hello@nationalpowerand gas.co.uk we will remove it from our systems.

Best regards,

Compliance & Communications Team
National Power & Gas UK

Noté 5 sur 5 étoiles

Neil Shepherd was most helpful…

Neil Shepherd was most helpful throughout a protracted move away from Eon.
I can't say the same for EDF's communication channels who seem still unaware that we have two meters.
David Bates, Stiles & Bates

31 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

I have used Neil at NP&G for a few…

I have used Neil at NP&G for a few years now on varying different energy renewal contracts. He always gains better renewal prices and we usually complete the whole transaction from start to finish in less than an hour which saves me loads of time!

1 mai 2023
Avis spontané
Noté 1 sur 5 étoiles

Relentless spam emails

Relentless spam emails. And as mentioned in the other reviews they have no way of opting out other than to contact them, which is against GDPR regulations.

I have never signed up to these emails and they are not relevant.

If this is their attitude towards potential customers don’t touch them with a barge pole.

23 mai 2023
Avis spontané
Logo de National Power & Gas

Réponse de National Power & Gas

Hello,

Thank you for your review, we are disappointed in the experience you have reported.

If you can provide your email address under the reference 0067YY to hello@nationalpowerand gas.co.uk we will remove it from our systems.

Best regards,

Compliance & Communications Team
National Power & Gas UK

Noté 1 sur 5 étoiles

Sick of receiving their junk mail.

20 février 2023
Avis spontané
Logo de National Power & Gas

Réponse de National Power & Gas

Hello,

Thank You for your review, we are disappointed in the experience you have reported.

If you can provide your email address under the reference 0067YY to hello@nationalpowerand gas.co.uk we will remove it from our systems.

Best regards,

Compliance & Communications Team
National Power & Gas UK

Noté 5 sur 5 étoiles

Very simple process

Very simple process, good communications. Had bad experiences with similar in the past, this time however very smooth. Neil was very helpful and professional throughout.

15 février 2022
Avis spontané
Noté 1 sur 5 étoiles

Annoying spammers, prime example of counter productive marketing.

This is one of the most annoying and persistent spam email perpetrators I've ever experienced.There is no unsubscribe link in the emails which all purport to be coming from individuals in the company which is presumably a GDPR workaround. I would not deal with this company even if my life depended on it, purely beacuse of their spam marketing, and I waste no time in telling every single person I speak to during the course of my business about how dreadful this practice is and not to touch them with a bargepole. I don't suppose they're monitoring or this or that they care but I really wish they'd go bust so they'd stop bothering me.

19 septembre 2022
Avis spontané
Logo de National Power & Gas

Réponse de National Power & Gas

Hello,

Thank You for your review, we are disappointed in the experience you have reported.

If you can provide your email address under the reference 0067YY to hello@nationalpowerand gas.co.uk we will remove it from our systems.

Best regards,

Compliance & Communications Team
National Power & Gas UK

Noté 5 sur 5 étoiles

Excellent Service - JM Partnership

I was contacted by National Power and Gas who wanted to know if they could provide renewal rates for our gas and electricity contracts. Being interested to know if they could better the rates I was being offered I asked them to provide rates for both our electricity and gas contracts. National Power and Gas provided rates from around twenty suppliers with the majority cheaper than the rates I had found. I accepted their British Gas rates for both contracts, was emailed a docusign British Gas contract and everthing was dealt with quickly and without complication.

I would definitely use again - 5 stars

Thank You

JM Partnership

8 mars 2022
Avis spontané
Noté 1 sur 5 étoiles

SCAM Company

I am emailed nearly every week; their emails do not have an opt-out link, and having never subscribed, this breaches GDPR Compliance.

I called 0800 160 1001, and it's always busy! These guys are likely a SCAM.

Also, their email shows 5 TrustPilot stars which they clearly are NOT!

23 février 2022
Avis spontané
Logo de National Power & Gas

Réponse de National Power & Gas

Hi Matt,

Thanks for taking the time to both write your review and engage in communication with our customer service team regarding the issues you have highlighted.

National Power and Gas strongly believe that feedback helps our business to improve, we really appreciate your input and would like to reassure you that the points raised have been investigated.

National Power and Gas understand the importance of regular emails relating to changes in the markets, new gas and electricity tariffs updates, offers to provide quotations and service bulletins. We recognise that emails can be sent quite regularly but hope our updates are of interest and use.

All contact data is via opt in sources gathered in accordance with all regulations and best practices. Our email inboxes are operated and monitored by staff members (not automated), any do not send / opt out request is acted upon.

Our freephone 0800 160 1001 number has been extensively tested and we are unable to find any fault? I cannot offer an explanation as to why you have experienced difficulties.

Again I thank you for your time in discussing your issues and raising your concerns with our customer service team. We hope that our responses are in line with your expectations and are satisfactory.

Kind regards

National Power and Gas

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