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Royaume-Uni
2,1
9 avis
Aucun historique récent de demande d’avis
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Worst company ever. They have sent ma a vehicle that was not fit for purpose at all. Lack of communication. Didn’t receive my deposit since end of March 2026 although they said it was released but failed to give me transaction id. Honestly please avoid this company.
Réponse de Nationalvehiclehireuk
Good Afternoon Kuziwa, Thank you for your review! We look forward to your next hire.
Thanks for coming back so quickly on my issue. Great service.
Thanks
Craig
Réponse de Nationalvehiclehireuk
Good Morning Craig,
As you know it is now illegal to smoke in a car, particularly if its being used for company use. I'll check with the team to ensure they brought this up with our supplier at the time as, in these times of Covid, we would expect them to clean cars thoroughly between hires. Thank you for hiring with us!
All matters relating to finding and ordering the hire was fine. The vehicle coming, from what I assume was a sub-contractor, early was not a problem, indeed it was an extra benefit. However it being collected very late (four days) was a nuisance. It was not clear in the instructions that the collection time was an earliest possible. But still being quite so late was unexpected. It would have been handy if the vehicle still had its manual in it as it took me ages to find how to open the bonnet to put in screen wash. Other than that vehicle was in fine condition and drove well.
Helpful and friendly service. Sorted me out at short notice.
The service I was given was absolutely useless I placed the order which was confirmed and payment taken only to then get a call around the supposed delivery time saying no car was coming which ruined the day I had planned with the family due to the order being made on the weekend wouldn’t try to use again
Réponse de Nationalvehiclehireuk
Good Afternoon Mr Carey,
I'm sorry you had such a bad experience. We do state that we are closed at weekends and the soonest we can contact our suppliers is 09:00 on Monday morning. Having done this, we contacted you as quickly as possible to advise of the situation. We refunded your payment on the same day and were sorry our suppliers were not able to respond quickly enough to satisfy your booking. If you'd like to give us another try, our team may be able offer some incentive.
Really efficient, helpful and communicative. I hadn't realised they didn't open on weekends, so had made a booking for Monday lunchtime on Saturday. They got in touch first thing to check my requirements and sorted everything quickly. Also communicated well about pick-up. Would definitely use again.
Réponse de Nationalvehiclehireuk
Thank you Julian,
We really appreciate the positive feedback! Our experienced team will be very happy to read it. We look forward to your next hire!
Our company has hired from National Vehicle Hire UK multiple times and find the service levels and product knowledge exceptional. Using National has saved us time and money, we will continue to use NVH any vehicle hire requirements. 5*
Réponse de Nationalvehiclehireuk
Thank you for your kind words. We look forward to your next hire!
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