Nationwide Hire UK Avis 

good hire company they make the experience easy, effortless and cost effective . highly recommended .

excellent service, brand new van delivered on time to the requested address; no issues whatsoever during the rental; clear instructions, pleasant customer service. The only issue i had was that in my dealings with the customer reps there was no clarification that the van's pick up (at the end of the rental period) could take up to 3 days. This is of note, as the customer is consequently liable for all parking charges/fines caused from the end of the hire period to the actual pick up of the van.

My experience with Nationwide Hire UK has been extremely disappointing.

I was told my hire car would be collected at 8:30am. It was not collected at the agreed time, and the car received a parking ticket while awaiting collection.

I have since been charged more than double the amount payable within the ticket’s initial 14-day period, plus administration fees. Had I been informed promptly, I would have paid within that period to avoid the increase.

I consider these charges unfair given the missed collection. I am asking the company to explain what happened and refund the parking charge and administration fees.

Based on my experience, I would advise customers to get collection arrangements in writing and check how parking tickets and additional charges will be handled.

Avoid using this immoral, scamming bunch of thieves. After a couple of months of returning the van I got an email saying the van had minor damage to front bumper and invoiced for just shy of £1000.00. The van was in poor condition when I received it covered in scratches and filthy inside. I did not cause any damage to the van whilst in my possession and emailed to dispute this on numerous occasions with zero response apart from sending a picture of the damage date and time of the picture and a signed collection form. The time of the collection was over 2 hours after the collection date, the photo showed the the picture was not taken at the collection point but elsewhere and the signature was not mine but the same as the delivery drivers. After numerous emails attempting to dispute this I received no correspondence whatsoever which is an absolute disgrace. Then to top this they took payment from me without my knowledge which basically is theft. This company has zero morals and are basically scamming fraudulent thieves. Avoid at all costs.

Reasonably priced, delivered vehicle in good time.
Only issue was collection of vehicle was a few days after original collection date.

"I hired a long wheelbase van from Nationwide Hire back in September and couldn’t be happier with the experience. The booking process was quick and straightforward, and the van was clean, reliable, and ready right on time as scheduled. The customer service team was helpful and professional from start to finish. Everything went smoothly, and I wouldn't hesitate to use them again. Highly recommended!"

Prompt and efficient. All as expected and able to book and complete transaction with no problems, especially as it was a last minute booking. Delivery and pick up from home - operatives were polite and helpful.

Great car at a reasonable price. Not so good communication about the drop off and pick up

Service was good car was delivered ahead of time but could’ve been picked up a little sooner. The van was very very good.

Good points were they deliver and pick up which was all done more or less on time due to traffic I was phoned about the delay though a bit pricey compared to my normal hire company there was a slight problem because of my age (75) when hiring so took more time and probably increased the price, I can’t remember

I would strongly recommend taking detailed, timestamped photographs and videos before and after hiring through Nationwide Hire UK. They advise customers to do this themselves. Unfortunately, in my experience, having that evidence has not prevented a disputed damage claim.
My hire ended on 16 September 2026 at 18:00. I subsequently received a demand for £482 for an alleged new scratch.
However, the collection/inspection report Nationwide supplied to me was not completed until 21 September 2026 at 09:31, several days after my hire ended. The report also expressly states “CUSTOMER NOT PRESENT.” I therefore did not participate in or sign the return inspection that identified the alleged new damage.
My booking confirmation stated that the rental branch had “3 days to collect the vehicle after the end of your rental.”
Fortunately, I took extensive photographs and video before and after using the vehicle, including at the end of my hire. In my photographs from the end of the hire, I cannot see the alleged new scratch. I supplied my evidence and formally disputed liability.
There is another aspect of the claim that concerns me.
Nationwide cross-hired the vehicle from another supplier: Boutagys LTD. The supplier's quotation given to Boutays shows £350 for the alleged N/S box repair + £55 administration + £11 VAT = £416. Nationwide's subsequent invoice then lists £416 as the vehicle damage charge and adds another £55 Nationwide administration fee + £11 VAT, resulting in the £482 being demanded from me.
I have asked Nationwide to explain the contractual basis for these separate administration charges.
Their own pre-hire condition report also recorded a very substantial number of existing defects on this vehicle—scratches, dents, cracks, chips and other damage. Despite that, I am now being charged for an alleged additional scratch identified on a later inspection.
My concern is simple: my hire ended on 16 September, I have photographs and video from the end of the hire, but the inspection identifying the alleged new damage was completed on 21 September when I was not present.
I have formally disputed the claim and asked Nationwide to establish exactly when the vehicle was physically collected, what happened to it between the end of my hire and the later inspection, and how the £482 charge has been calculated.
I have also taken legal advice.
To be absolutely clear, I am not alleging that Nationwide fabricated the damage. I am describing what has happened to me and what is contained in the documents they supplied. I do not believe the evidence provided to me satisfactorily establishes that I caused the alleged scratch.
For anyone using a hire vehicle professionally, my experience is enough that I would personally choose another company in future. Taking photographs and videos is essential, but I expected considerably more care when dealing with a disputed damage claim.
I will update this review if Nationwide provides further evidence, explains the discrepancies, or resolves the dispute.

This is the worst service we’ve had in 15 years from hiring vans. On all 3 occasions the vans were late by 3-6 hours, once the vans arrived and sett off 2 off the vans where in terrible condition and had to return as they where not fit.
Not only all of that they now won’t refund our money for the vans.

Please do not use this service. Gerry one of the customer service guys is a very rude rude person.

First time I used this company they delivered a filthy dirty van the day before it was due then took a week to collect it (4 days longer than the contract stated) despite repeated phone calls from me. I used them a second time as it is a good service having the van delivered to my home, but again it was delivered early (cleaner van but awful cheap Maxus horrible to drive) and 10 days after my hire finished (7 after the allowed 3 days) the wretched thing is still here with no sign of it going. Staff polite but just pass the buck to other departments.
Definitely don’t recommend.

This company doesnt employ human beings... this is obvious as i have been emailing them for 4 days now and asking when they will be collecting the car and i get a standard email respose every time. I haveasked to have a human being respond to me but got a standard email repsonse quoting the small print of "we ahve 3 days to colelct the vehicle ".
I see no reason why you would arrange a hire ebtween specific times and dates only to discover that the car wont be collected when it was arranged and that the company can choose to collect it at any point in the next 3 days or later - who knows- i cant speak to anyone about it.
Then they tell you you are responsible for the vehicle - howcan i be responsible for a car i hired to be collected at 6pm yesterday which is sitting on the road outside my house. My contract and insurance with Nationwide ended at 6pm yesterday.
"put the keys under a plant pot" they suggested n their standard response ....i am so likely to do that and leave a 2026 Toyota Corolla with its keys outside my property - can you imagine who would be responsible if it got stolen.

This is an awful company to deal with - well i think it is as i havent any evidence that any human beings work their yet - maybe its all AI which would explai the lack of human reposnse or empathy or giving a damn at all.

I booked a 7.5t tail lift (rental total £20) to move the ageing in-laws from Buckinghamshire to Cornwall (no flexibility on dates). Four days before drop off I received the text message below (doubling the rental price). I am awaiting a refund. I will update if not received promptly. I will let other buyers decide if they think this is a scam/trap, but I would urge all potential customers to not trust their booking system or pricing. Don’t get trapped into a ridiculously high rental price because they have left you no time to book an alternative supplier!!

Text message received…

This is an important message from Nationwide Vehicle Hire about your upcoming booking:

We have availability for your vehicle, however, as we have to source it from a branch of suppliers outside of the usual delivery radius due to many branches being fully booked as we are in peak season and availability is very limited at present, it will incur an additional delivery and collection charge.

The ADDITIONAL price (on top of what you have already paid), should you wish to go ahead, will be a total of £719.76

Please let me know if you would like to still go ahead and we can take the extra payment, as this is currently the only option we have in your location. If the extra costs aren't suitable, we can cancel the request and fully refund you.

I apologise for any inconvenience this may cause.

Regards
Nationwide Hire

Incredibly poor customer service.
Having booked at an agreed price over two months before, they tried to increase the hiring cost by 40% in a take it or leave it offer just 48 hours before pick-up. I declined. The response from the agent on the phone was abysmal and dismissive. Even when answering, he didn't even announce the name of the company and clearly needs some training. Come on, you can do better than this.

Awful Service - After hiring a van Nationwide took an additional £92 from our account, when enquiring what this was for they advised the van had a PCN which they then sent to me. I paid this immediately and queried the £92 they had taken. They advised it was an admin charge. When I enquired what the admin charge was for and requested details to their complaints department, I received a email reply advising the charge stands and no further email will be responded to. Advice to anyone wanting to book with them use your credit card so you can claim back any money they simply decide to take from your card without explanation.

The vehicle I hire arrived with the gauge showing 3 bars of fuel and I returned it with the same, they invoiced me for refuelling 9.5L of fuel and provided images as proof of the discrepancy. When I pointed out that the images were from a different vehicle they said the invoice still stands and they wouldn't give me a refund then stopped answering my emails.

I filed a case with the county court to get my money back (I won). As of yet I have received nothing so they will be getting a visit from the bailiffs very soon.

Hired a van one way. It was delivered and collected. Absolutely no hassle at all.
Very good value, as a one way trip.