Technician was really professional and finished the job to a high standard. Great lines of communication to let me know when he expected to arrive to the car. Answered any questions. Booking process w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementKirkhill Place, Unit A4 The Lombard Centre, AB21 0GU Aberdeen, Dyce, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
After weeks and fuel waisted will Elgin branch dicaded to go Aberdeen, and was well chuffed staff couldn't be more helpful spen there time and done a good job , windscreen was leaking so water was si... Voir plus
L'entreprise a répondu
Thank you for the service. The staff were polite and helpful, but unfortunately I am not completely satisfied with the repair after a week though at that time the repair seemed be a fair repair with... Voir plus
L'entreprise a répondu
Very good experience. The agent came to our address and carried out the work with no hassle or personal interruption. Communication with the agent was exceptional and was informed well before arrival... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Aberdeen
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, Royaume-Uni
- 01224-516-117
4,6
Excellent
667 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Aberdeen
We appreciate your feedback. We're sorry to hear about the wiper blades.
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback! We are so happy you were pleased with our service.
Réponse de National Windscreens - Aberdeen
We're glad our technician was efficient!
Phoned in plenty time left key as was…
Phoned in plenty time left key as was at work under tyre gentleman once finished put key in waterproof glove hid keyvin safer place phoned once finished very helpful and polite
7 mai 2026
Réponse de National Windscreens - Aberdeen
We're so glad to hear our team provided such helpful and polite service, especially with the key arrangements. Thank you for your wonderful feedback!
Really easy service
Really easy service - early drop off, windscreen replaced whilst I was at work, sensors working that weren’t beforehand. Top drawer!
15 mai 2026
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback! We're so happy to hear that our service was easy and efficient, and that your sensors are now working perfectly.
The staff member extremely friendly and…
The staff member extremely friendly and informative with the repair of my windscreen. And very pleasant.
12 mai 2026
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback! We're glad our staff was friendly and informative regarding your windscreen repair.
All went well and kept me posted when…
All went well and kept me posted when the van was ready to be picked up
14 mai 2026
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback! We're glad everything went well and you were kept informed.
Fitter was very good.
6 mai 2026
Réponse de National Windscreens - Aberdeen
We appreciate you sharing your positive experience with our fitter. We are glad you were pleased with our service.
Superb service from start to finish
Superb service from start to finish - highly recommend the team
12 mai 2026
Réponse de National Windscreens - Aberdeen
We appreciate you sharing that our service was superb! We are so happy you would recommend us.
Great service
Great service. Everything went according to plan. Was done in a reasonable time too.
6 mai 2026
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback! We are so happy to learn everything went according to plan and was done in a reasonable time.
Réponse de National Windscreens - Aberdeen
We appreciate you sharing that our service was easy and efficient! We are so happy you were pleased with us.
Réponse de National Windscreens - Aberdeen
We appreciate you letting us know our communication was clear and that we delivered on our promises ahead of schedule!
Fast Service and can be Replaced at your work location. '
Quick call and all in place for Replacement at my work location.
1 mai 2026
Réponse de National Windscreens - Aberdeen
We're happy to hear that the replacement process was quick and convenient for you at your workplace. Thank you for your positive feedback!
Réponse de National Windscreens - Aberdeen
We appreciate you letting us know the work was professional and the job was left clean and tidy! We are so happy you were pleased!
Guys were helpful and polite
Although I was in hospital when replacement windscreen was put in, my wife said the repair guys were very helpful and polite. Everything done quickly and efficiently and they were very informative about how to look after your windscreen.
1 mai 2026
Réponse de National Windscreens - Aberdeen
We appreciate you sharing this experience. We're happy to hear that the repair team was helpful and polite to your wife while completing the windscreen replacement quickly and efficiently. We're glad they provided helpful information.
Excellent Communication
Excellent Communication , and Timely service. Polite staff and perfect Workmanship
23 avril 2026
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback! We're so happy to learn that you were pleased with our excellent communication, timely service, polite staff, and perfect workmanship.
Réponse de National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Aberdeen
We appreciate you sharing that our service was informative and prompt! We are so happy you were pleased with us.
Réponse de National Windscreens - Aberdeen
We appreciate you sharing that you received good service and communication! We are so happy you were pleased with our work.
Poor service
Windscreen broke. Reported within 20 minutes. Easy process but was lied to about when the job would be completed. Reported on Tuesday. Told job would be done AM of the Thursday. Got email or call Wednesday (cannot remember) telling me that it would be the following week before the Windscreen would get fitted. Car was undrivable due to damage and my partner on maternity leave could not drive anywhere.
If I was told truthfully how long it would have taken i would have opted for a different supplier.
Cannot fault the guy doing the job. No issues there but you need to work on communication. You guys caused the delay and I shouldn't fall victim to that.
21 avril 2026
Réponse de National Windscreens - Aberdeen
We appreciate you bringing this to our attention. We're sorry the communication regarding the completion timeline didn't meet your expectations, especially given your circumstances. We'll review our processes to prevent similar issues in the future. Thank you for your feedback.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.