Technician was really professional and finished the job to a high standard. Great lines of communication to let me know when he expected to arrive to the car. Answered any questions. Booking process w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementKirkhill Place, Unit A4 The Lombard Centre, AB21 0GU Aberdeen, Dyce, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
After weeks and fuel waisted will Elgin branch dicaded to go Aberdeen, and was well chuffed staff couldn't be more helpful spen there time and done a good job , windscreen was leaking so water was si... Voir plus
L'entreprise a répondu
Thank you for the service. The staff were polite and helpful, but unfortunately I am not completely satisfied with the repair after a week though at that time the repair seemed be a fair repair with... Voir plus
L'entreprise a répondu
Very good experience. The agent came to our address and carried out the work with no hassle or personal interruption. Communication with the agent was exceptional and was informed well before arrival... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Aberdeen
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, Royaume-Uni
- 01224-516-117
4,6
Excellent
667 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast and efficient technician
Fast and efficient technician, easy to use booking and had great availability for appointments. Would recommend
11 avril 2026
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback! We're so happy to learn that the technician was fast and efficient, the booking was easy, and the availability was great.
Réponse de National Windscreens - Aberdeen
We appreciate you sharing your feedback with us. We are so happy you found our process great and easy from the start to finish.
Réponse de National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Competent friendly service
6 avril 2026
Réponse de National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very pleasant staff.
3 avril 2026
Réponse de National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Aberdeen
We appreciate you sharing that our service was excellent and our staff was helpful and friendly! We are so happy you were pleased with us.
Easy process for a new windscreen
Easy process for a new windscreen
Friendly helpful staff.
Fast and smooth service and time to complete.
28 mars 2026
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback! We are so happy to learn that the process was easy, the staff were friendly, and the service was fast and smooth.
Excellent service completed the fitting…
Excellent service completed the fitting of new rear screen in quick time. Removing all trace of old screen
27 mars 2026
Réponse de National Windscreens - Aberdeen
We're happy to hear that you were pleased with the prompt service and the thorough removal of the old rear screen. Thank you for your positive feedback!
Great service
Great service, easy to book and choose a date and time relevant to your needs. Quality workmanship
25 mars 2026
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback! We are so happy to learn that our service was great, easy to book, and relevant to your needs, and that the workmanship was quality.
The staff were very good and kept me…
The staff were very good and kept me updated on my car windscreen they did apologize about my car being late in getting back
19 mars 2026
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback. We're happy to hear that you were kept updated and that you found our staff very good. We apologize for the delay.
A disaster
A disaster. The window is leaking from the inside, there's a noise from the windshield, the plastic on the windshield, the antenna, and the microphone cable are damaged. The appointment was postponed. They don't respond to messages.
19 mars 2026
Réponse de National Windscreens - Aberdeen
We regret to hear about the issues you faced, including the leak, noise, and damages. We apologize for the postponed appointment and lack of communication. We'll investigate these concerns. Thanks for your feedback.
Réponse de National Windscreens - Aberdeen
We're happy to hear that you received great service and appreciated the convenience of the at-home fitting. Thank you for your positive feedback!
Réponse de National Windscreens - Aberdeen
We appreciate you sharing that you had a good experience with our on-time service, good prices, and a nice person.
Great service
Great service. Online portal for booking. Follow up call to confirm and even did it a day early as had someone in area.
13 mars 2026
Réponse de National Windscreens - Aberdeen
We're glad you enjoyed your experience with our convenient online booking and confirmation process. It's great to hear we could accommodate you with early service! Thanks for the positive feedback.
Réponse de National Windscreens - Aberdeen
We're happy to hear that the windscreen fitting went well. We appreciate your patience regarding the slight delay caused by the snow.
Photos of before and after and a tidy…
Photos of before and after and a tidy job with no smears on the new windscreen
13 mars 2026
Réponse de National Windscreens - Aberdeen
We're happy to hear that you are pleased with the meticulous work and the clear results on your new windscreen. Thank you for your positive feedback!
New screen scratched
New screen scratched. The seal lets in air. Terrible service. Booked in again to have the replacement replaced. Hoping for a better job.
13 mars 2026
Réponse de National Windscreens - Aberdeen
We regret that you received a scratched screen and experienced air leakage. We're sorry our service fell short. We hope the next replacement meets your expectations.
Réponse de National Windscreens - Aberdeen
We appreciate you sharing that our service was great! We are so happy you had a positive experience with us.
Réponse de National Windscreens - Aberdeen
We're glad you enjoyed your experience. Thank you for your positive feedback; we appreciate it greatly.
It’s doing what it says on the tin:
It’s doing what it says on the tin:
• we’ll come to your home
• fix your windscreen
• leave the car in a clean, fit for purpose, condition
What more can you want?
5 mars 2026
Réponse de National Windscreens - Aberdeen
We're happy to hear that our service met your expectations! It's great to know that we provided a convenient, effective, and satisfactory experience. Thank you for your positive feedback.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.