Quick to get me booked in and replacement done within 2 hours but when i picked my truck up there was black mastic left on my bonnet and the inside wasn't hoovered out, leaving small bits of glass on... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement6 Manor Park, Wyndham Street, GU12 4NY Aldershot, Hampshire, GB
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Lisez les avis des autres
The window fitter was that came out was a nice guy. Knew what he was doing, and very friendly - always good when you can have good communication with people and you can see they take pride in their j... Voir plus
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The whole experience was great. Initially getting advice about whether the crack was repairable revealed it was too large due to being within the A-zone. I booked for a replacement screen online & man... Voir plus
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Excellent service, after receiving a lovely stone chip on my van windscreen I booked via my insurance company for a full screen replacement. Pre paid excess and was booked in swiftly. After arrival it... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Aldershot
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
6 Manor Park, Wyndham Street, GU12 4NY, Aldershot, Hampshire, Royaume-Uni
- 01252-216-453
4,7
Excellent
839 avis
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Great communication from the employees
Great communication from the employees, phoned the night before to arrange times and check I had the address. On the day the team were very helpful, informative and knowledgeable and left me with no doubt of the process and what I had to do.
23 janvier 2026
Réponse de National Windscreens - Aldershot
We appreciate you sharing your feedback. We're happy to hear that our employees communicated effectively with you and that the team was helpful, informative, and knowledgeable. We're glad you felt confident in the process.
Réponse de National Windscreens - Aldershot
We appreciate you sharing your feedback and we're so happy you were pleased with our fast, reliable, and helpful service.
Excellent service
Excellent service, very polite and efficient. Would highly recommend.
22 janvier 2026
Réponse de National Windscreens - Aldershot
We appreciate you sharing your feedback! We're so happy to learn that you were pleased with our excellent, polite, and efficient service.
Réponse de National Windscreens - Aldershot
We're happy to hear that the repair is complete and the fitter was polite. Thank you for your feedback and for sharing your experience with us.
Very professional and friendly service.
12 janvier 2026
Réponse de National Windscreens - Aldershot
We appreciate you sharing that our service was professional and friendly! We are so happy you had a positive experience with us.
Efficient and friendly service.
16 janvier 2026
Réponse de National Windscreens - Aldershot
We appreciate you sharing! We are so happy you were very pleased with our efficient and friendly service.
Recently had windshield replaced on our…
Recently had windshield replaced on our Mercedes, airbag warning light was on straight after I collected the car. Was told of it doesn’t disappear come back. Was told by costumer services to go back today they’re making a bunch of lies not to assumed they’re fault. Car won’t pass mot because of this now! Jam was an absolute disaster dealing with it. If you’re not qualified don’t accept services, from previous reviews I can tell you are just a rubbish company. First and last time using this. Avoid at all costs! Will be going to an ombudsman after this. During the removal of the old windscreen, the wiring harness for the roof liner or curtain airbags may have been damaged, the law says Return to the Installer: This is considered a liability issue for the auto glass company. They should scan the car, identify the specific code, and rectify it. Not leave the costumer to deal with it as it can be an expensive repair for the damage they’ve done.
21 janvier 2026
Avis spontané
Réponse de National Windscreens - Aldershot
We appreciate you bringing this to our attention. We're sorry to hear about the airbag warning light and the MOT failure after your windshield replacement. We take full responsibility and will investigate the situation thoroughly to prevent similar issues in the future.
Abarth Windscreen Replacement
Easy to book. Service on the day was friendly, professional & quick.
6 janvier 2026
Réponse de National Windscreens - Aldershot
We're happy to hear that booking was easy and the service was friendly, professional, and quick. Thank you for your positive feedback!
Réponse de National Windscreens - Aldershot
We're happy to hear that your experience was easy, friendly, and communicative. Thank you for your positive feedback!
Good communication and flexibility
The team kept me updated when there were unforeseen delays with the repair due to one of their vans breaking down and got to me as soon as they could the same day. They were then happy to work around me needing to do the school run. The repair itself was very quick.
8 janvier 2026
Réponse de National Windscreens - Aldershot
We appreciate you taking the time to leave us a review! We're glad the team kept you informed despite the van issue and that we could work around your schedule. It's great the repair was completed quickly.
Good prompt and polite service
8 janvier 2026
Réponse de National Windscreens - Aldershot
We appreciate you sharing! We are so happy you were pleased with our good, prompt, and polite service. Thank you!
A good service
I was kept updated by text and email from the time l contacted them until the technician arrived.
2 janvier 2026
Réponse de National Windscreens - Aldershot
We're happy to hear that you were kept informed from start to finish. It's great to know our updates via text and email were helpful! Thanks for your feedback.
Great and rapid service
Great and rapid service with no mess. People friendly and to the Point.
17 décembre 2025
Réponse de National Windscreens - Aldershot
We appreciate your positive feedback! We are so happy to hear that you received great, rapid, and clean service from our friendly and direct team.
Réponse de National Windscreens - Aldershot
We appreciate your positive feedback! We're so glad you were happy with our helpful team, good communication, and speedy service.
The technician that came on the Wednesday was great
The technician that came on the Wednesday 17th December was great. But the first call to my Insurance company when the incident happened on the Saturday 13th December was poor. I had to contact the Insurance company back as they didn't respond giving me an answer about the day of repair. The National Windscreen depot I was told was shut on Saturdays so had I waited patiently I wouldn't have heard the repair date until the coming Monday. This was annoying. Had I been told the situation better on the Saturday I would have been happier. This was more the fault with my insurance company than your company but it was the overall experience that was a bit poor. The job your technician did was great though.
17 décembre 2025
Réponse de National Windscreens - Aldershot
We appreciate you bringing this to our attention. We're glad the technician provided great service. We're sorry to hear about the trouble you experienced with the insurance company and the initial communication. We'll review this to improve the overall customer experience. Thanks for your feedback.
Very good service by mechanics
Very good service by mechanics - excellent communication- payment process is out of date - needs to be slicker though
22 décembre 2025
Réponse de National Windscreens - Aldershot
We're happy to hear that you received very good service from our mechanics and that our communication was excellent. We appreciate your feedback regarding the payment process, and we'll look into modernizing it.
Réponse de National Windscreens - Aldershot
We're happy to hear that you had a positive experience with our services and courteous team. Thank you for your feedback!
Great service
Great service, friendly and helpful staff.
Shame they aren’t more local to us but worth the drive
20 décembre 2025
Réponse de National Windscreens - Aldershot
We appreciate your positive feedback! We're happy to hear that you received great service from our friendly and helpful staff, even if we aren't more local to you.
Wrong windscreen has been ordered by…
Wrong windscreen has been ordered by National Windscreens to replace my windscreen.
Cannot use my car with cracked windscreen for 10 days until I took another day off work to take my car to have the windscreen replaced.
12 décembre 2025
Réponse de National Windscreens - Aldershot
We regret that the incorrect windscreen was ordered, and we are sorry for the inconvenience and lost work time this caused. We'll review what happened. Thank you.
No complaints
No complaints. Not my only experience with them, so must be doing a decent job for me to rate them high.
25 février 2025
Réponse de National Windscreens - Aldershot
We appreciate your continued trust in our services and are so glad to hear that you've had a positive experience. Thank you for taking the time to share your feedback!
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