⭐⭐⭐⭐⭐ Excellent service from start to finish! I recently had the windscreen replaced on my Mercedes, and I couldn’t be happier with the service I received. Everything was handled quick... Voir plus
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Établissement
Changer d'établissementUnit 2, The Courtyard, OX16 3TL Banbury, Oxfordshire, GB
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Lisez les avis des autres
Our first appointment resulted in the fitter unable to replace the screen due to the new one being faulty. However Carl at Banbury kept us fully informed and a new appointment was made as soon as t... Voir plus
L'entreprise a répondu
Arrived asking advice having sustained a stone chip on the windscreen of my Vitara in an area I was unsure if it mattered re an MOT. Made most welcome as I explained my situation to the polite and pro... Voir plus
L'entreprise a répondu
The guys at National Windscreens was great they completed the work as soon as they had the glass in at the workshop & then came out to the house to replace my drivers door window 3 days later. Was not... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Banbury
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, The Courtyard, OX16 3TL, Banbury, Oxfordshire, Royaume-Uni
- 01295-410-178
4,8
Excellent
462 avis
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Réponse de National Windscreens - Banbury
We appreciate your kind words about our service. We're glad you were pleased!
The guys were really helpful.
23 mai 2026
Réponse de National Windscreens - Banbury
We appreciate your kind words. We are glad you had a positive experience with our team.
Company were a no show on the day with…
Company were a no show on the day with no phone call and multiple contradictory emails saying they were coming. National company is clueless as to what its local branch are doing. Complaint was met with complete indifference. Staggering low level of customer service. Am changing my insurance company as a consequence.
26 mai 2026
Réponse de National Windscreens - Banbury
We are truly sorry to hear about your frustrating experience. We understand your disappointment with the missed appointment and contradictory communications. We are reviewing this internally to prevent similar issues.
Great experience from start to finish
Great experience from start to finish, great communication, easy to deal with and did a great job
26 mai 2026
Réponse de National Windscreens - Banbury
We're so happy you had a great experience from start to finish! We appreciate your kind words about our communication and service.
Fitter was amazing and so helpful.
Fitter was amazing and so helpful.
On entering g the building I was met by a receptionist/manager who was working g on the computer.He did say I'll be a minute but my fitter arrived and took co trol. He was pleasant polite and friendly. I am really picky with my garage/mechanic having worked in the industry for 15 years and windscreen companies are my pet hate.We had a really bad experience with this branch a couple of years ago so was dreading it. Have to say my previous impressions have changed and the experience was good communication from the fitter was great and I was rung as soon as it was ready.He met me at the door explained everything and I was ready to go .
26 mai 2026
Réponse de National Windscreens - Banbury
We are so pleased to hear about your positive experience with us, especially given your past concerns. It is wonderful to know that our fitter provided such helpful and pleasant service, and that the communication met your expectations. We truly appreciate you sharing your feedback.
Very Good cam
21 mai 2026
Réponse de National Windscreens - Banbury
Thank you for your positive feedback!
Réponse de National Windscreens - Banbury
We're happy to hear our service was fast and efficient. Thank you for your positive feedback!
Lisa did a great job of replacing my…
Lisa contacted me in advance to let me know what time she was coming. So communication was excellent. It was a difficult job to do but she did a great job of replacing my windscreen.
6 mai 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback. We're happy to hear that our communication was excellent and that the windscreen replacement was handled so well, even for a difficult job.
Great service and excellent…
Great service and excellent communication from start to finish. The Banbury team also managed to get my replacement done quicker than anticipated, but as I'd asked if they were able so I could do school pick up - they said they'd do their best and they did.
7 mai 2026
Réponse de National Windscreens - Banbury
We're happy to hear that you received great service and appreciated our team's excellent communication. We're glad we could complete the replacement promptly to accommodate your schedule. Thank you for your positive feedback!
Réponse de National Windscreens - Banbury
We appreciate you sharing that our service was efficient, fast, and friendly! We are so happy you were pleased with us.
He was very punctual rang me to let me…
He was very punctual rang me to let me know how long he would be, very knowledgeable very friendly fantastic work, great guy
29 avril 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback. We're so happy to learn that he was punctual, communicative, knowledgeable, friendly, and that he delivered fantastic work.
The installer was very patient and…
The installer was very patient and waited for my son to arrive with the key. Job well done.
28 avril 2026
Réponse de National Windscreens - Banbury
We appreciate you taking the time to share your positive experience. We're happy to hear that the installer was patient and completed the job well despite the wait.
Definitely recommend National Windscreens.
All the staff were helpful and professional. The mechanic explained everything clearly and gave after instructions.
23 avril 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback. We're so happy to learn that all the staff were helpful and professional, and the mechanic clearly explained everything with after instructions.
Excellent service
Excellent service, no hassle and was able to get an appointment within a few days. The gentleman who turned up was very polite and professional would highly recommend.
1 mai 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback! We're happy to learn that you experienced excellent, hassle-free service and secured a prompt appointment. We're also glad the technician was polite and professional. Thank you for recommending us!
Thank you it was a great experience
She went above and beyond, she was really friendly and was a great laugh. She made the replacement windscreen process easier
29 avril 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback! We're so happy to learn that the replacement windscreen process was easier because she was friendly and went above and beyond.
An Excellent Service From Start To Finish
The booking process was very straightforward. Lisa turned up to repair the minor chip on my windscreen on the scheduled date and time.
Lisa's approach to the repair, and her explanation of what the repair entailed, were very professional. Her attention to detail was excellent.
Very pleased with the outcome.
7 avril 2026
Réponse de National Windscreens - Banbury
We appreciate you sharing your feedback. We're happy to hear that the booking process was straightforward and that you were pleased with the repair. It's great to know you were satisfied with the professional approach and attention to detail.
Experienced and friendly staff
Experienced and friendly staff, fitted new windscreen beautifully.
17 avril 2026
Réponse de National Windscreens - Banbury
We appreciate you mentioning our experienced and friendly staff and the beautiful fitting of your new windscreen! We are so pleased!
All's well that ends well.
The call centre gave me the wrong date to have it replaced, an error hastily corrected by the actual fitter, who phoned me to postpone the appointment.
The subsequent replacement was done swiftly and efficiently.
22 avril 2026
Réponse de National Windscreens - Banbury
We appreciate your feedback. We regret the initial scheduling error but are glad the fitter quickly resolved it and completed the replacement efficiently. Thank you for your review.
Réponse de National Windscreens - Banbury
We appreciate you letting us know that we did a great job and completed it within the estimated time frame! We are so pleased with your feedback.
Réponse de National Windscreens - Banbury
We appreciate your positive feedback! We're so happy that you received great same-day service and that the transaction was easy.
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