⭐⭐⭐⭐⭐ Excellent service from start to finish! I recently had the windscreen replaced on my Mercedes, and I couldn’t be happier with the service I received. Everything was handled quick... Voir plus
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Établissement
Changer d'établissementUnit 2, The Courtyard, OX16 3TL Banbury, Oxfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Our first appointment resulted in the fitter unable to replace the screen due to the new one being faulty. However Carl at Banbury kept us fully informed and a new appointment was made as soon as t... Voir plus
L'entreprise a répondu
Arrived asking advice having sustained a stone chip on the windscreen of my Vitara in an area I was unsure if it mattered re an MOT. Made most welcome as I explained my situation to the polite and pro... Voir plus
L'entreprise a répondu
The guys at National Windscreens was great they completed the work as soon as they had the glass in at the workshop & then came out to the house to replace my drivers door window 3 days later. Was not... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Banbury
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, The Courtyard, OX16 3TL, Banbury, Oxfordshire, Royaume-Uni
- 01295-410-178
4,8
Excellent
462 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Professional service from A-Z.
16 avril 2026
Réponse de National Windscreens - Banbury
We're happy to hear that you had a positive experience. Thank you for your feedback; we appreciate it.
Updated at all times and a professional…
Updated at all times and a professional job carried out .
16 avril 2026
Réponse de National Windscreens - Banbury
We appreciate you letting us know you were consistently updated and that a professional job was carried out! We are so pleased with your experience.
The second time I have used this…
The second time I have used this company through insurance - both times they have phoned to say they can’t make the agreed time . This time it was due to someone going sick which was the case last time.
I was under time pressure so I went to workshop when the fitter was fine but I met another client who advised they don’t fit original manufacturer parts and she was there for the third time due to windscreen whistling once got upto 50 mph
11 avril 2026
Réponse de National Windscreens - Banbury
We appreciate your feedback and are sorry to hear about the scheduling issues and the parts concern. We aim to provide reliable service and quality parts. We'll review your comments to improve our processes and the customer experience. Thank you for bringing this to our attention.
Réponse de National Windscreens - Banbury
We appreciate you sharing that we turned up on time, completed the job well, and kept you informed! We are so pleased with your experience.
Very prompt and friendly
9 avril 2026
Réponse de National Windscreens - Banbury
We appreciate you sharing that our team was prompt and friendly! We are so happy you were pleased with us.
Great communication from the fitter
Great communication from the fitter, fast, efficient service when he arrived. Great quality screen. 10/10
25 mars 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback! We're so happy to learn that you experienced great communication and fast, efficient service, and that you are enjoying the quality.
Windscreen chip repair
Windscreen chip repair carried out efficiently by courteous technician.
13 mars 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback! We are so happy to learn that the technician was courteous and efficient in carrying out your windscreen chip repair.
Réponse de National Windscreens - Banbury
We're glad you had a quick and efficient experience. Thank you for your positive feedback; we appreciate it!
The technician was really polite and…
The technician was really polite and gave us plenty of information about what he was doing.
6 mars 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback! We are so happy to learn that the technician was polite and informative about the work performed for you.
Excellent fitting of my windscreen…
Excellent fitting of my windscreen lovely friendly helpful staff . Thank you Banbury team
27 février 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback! We're so happy to learn that you found our Banbury team lovely, friendly, and helpful, and that your windscreen fitting was excellent.
The guys at National Windscreens was…
The guys at National Windscreens was great they completed the work as soon as they had the glass in at the workshop & then came out to the house to replace my drivers door window 3 days later. Was notified of everything when & where. Would definitely recommend & will use in the future.
26 février 2026
Réponse de National Windscreens - Banbury
We're happy to hear that the team completed the work promptly once the glass arrived and appreciate you highlighting the clear communication regarding the service. We're glad you would recommend us and will use us again. Thank you!
Réponse de National Windscreens - Banbury
We appreciate you sharing! We are so happy you were pleased with our friendly, helpful, and speedy service.
Excellent service
Excellent service. Done quickly and efficiently. Gave detailed instructions on when I could use my car and clean it.
11 février 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback! We're happy to hear that you experienced excellent, quick, and efficient service, and that we provided detailed instructions.
Réponse de National Windscreens - Banbury
We appreciate you sharing that the booking system was easy, you were well-informed, and the job was completed well. We are so happy you were pleased!
5 Stars
Met with a very friendly worker who was going to fit my windscreen. He let me know all the details and fitted the screen very quickly. Overall it was a very pleasant and easy process.
22 janvier 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback. We're happy to hear that you found our worker friendly, that they provided clear details, and that the windscreen fitting was quick and easy for you.
great team,called me in as the weather…
great team,called me in as the weather wasnt the best,
6 février 2026
Réponse de National Windscreens - Banbury
We're glad you appreciated our team's consideration regarding the weather. Thank you for your positive feedback; it means a lot to us.
Efficient and caring attitude.
14 janvier 2026
Réponse de National Windscreens - Banbury
We appreciate you sharing that our attitude was caring and efficient! We are so happy you were pleased with our service.
Very professional kept me informed at…
Very professional kept me informed at all times.
Explained everything at was very polite.
Would recommend them highly.
28 janvier 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback. We're happy to hear that you found our team professional, informative, and polite. Thank you for your recommendation!
So easy to do
So easy to do
Phone call and fixed within a couple of hours
Great customer service
23 janvier 2026
Réponse de National Windscreens - Banbury
We appreciate your positive feedback! We're so happy to hear that our service was easy to use, and that we fixed the issue quickly with great customer service.
Réponse de National Windscreens - Banbury
We appreciate you sharing that our team was helpful, conscientious, and friendly! We are so happy you were pleased.
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