Getting my car's windscreen replaced was an incredibly seamless experience. They even got me in earlier than my original date, and the work was done right on time with no wait. The professionalism wa... Voir plus
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Établissement
Changer d'établissementUnit 8, Wickham Business Park, Honywood Rd, SS14 3EQ Basildon, Essex, GB
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Only slight crack in windscreen 15mm, repair still visible. Guess it’s the best they could do but was hoping not to see it. Repair carried out quickly and I hope efficiently engineer polite and expla... Voir plus
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I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advi... Voir plus
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My experience with national windscreen was very professional you was greeted and told to leave your car and how long it would take. You was told if wanted to stay or go.but you was given a wonderful p... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Basildon
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, Royaume-Uni
- 01268-350-362
4,6
Excellent
682 avis
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Quick and efficient service
Quick and efficient service. Kept fully informed when vehicle would be ret for collection
22 juin 2026
Réponse de National Windscreens - Basildon
We're so pleased you found our service quick and efficient, and that we kept you fully informed. Thank you for your feedback!
Good reminder of the appointment
Good reminder of the appointment. The receptionist also very pleasant and helpful to confirm the booking and time to drop the car into their garage.
On the day : The team were very efficient and flexible with our needs. The completed the job quicker than I expected (1.5 hours) instead of what I was told - 4 hours. Well satisfied.
20 juin 2026
Réponse de National Windscreens - Basildon
We appreciate your feedback! We're glad to hear that the appointment reminder was helpful and that our receptionist was pleasant and helpful with your booking. It's great that our team was efficient and completed the job quicker than expected.
Réponse de National Windscreens - Basildon
We are so happy to hear that our service and attitude were to your satisfaction. We truly appreciate your kind words and positive feedback.
Réponse de National Windscreens - Basildon
We appreciate your kind words.
The incorrect windscreen was ordered…
The incorrect windscreen was ordered for my car. Fortunately the technician was able to repair my existing one. The technician did a brilliant job. Please pass this on to him.
19 juin 2026
Réponse de National Windscreens - Basildon
We are glad to hear our technician could repair your windscreen. We will certainly pass on your kind words to him.
Easy, stress free and excellent overall
I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advised would be 2-3 hours, so I disappeared for a walk locally with my 2.5 year old. I had a call within 2 hours to say my car was ready!! I was given some care advice and on my way. Very friendly gents. Good communication and simple process. Excellent
18 juin 2026
Réponse de National Windscreens - Basildon
We're delighted to hear that your windscreen replacement process was extremely easy and straightforward. It's great that our team provided good communication and completed the service efficiently, even quicker than expected. Thank you for your excellent feedback!
Réponse de National Windscreens - Basildon
We're happy to hear that dropping off was easy and our staff were friendly. Thank you for your feedback!
VERY HELPFULL
10 juin 2026
Réponse de National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
quickly completed.
9 juin 2026
Réponse de National Windscreens - Basildon
Thank you for your positive feedback!
Great service
Appointment got moved from morning to afternoon but plenty of notice given. Drop off was as planned, car was ready earlier than expected and looks like a really good job. Thank you very much!
5 juin 2026
Réponse de National Windscreens - Basildon
We're so glad to hear you're pleased with the job and that your car was ready earlier than expected. Thank you for your kind feedback!
A very professional company everything…
A very professional company everything they said they would do they done and went beyond.
Booking was easy, experience on the day of repair was faultless
Well done National Window Screens
10 juin 2026
Réponse de National Windscreens - Basildon
We appreciate your positive feedback! We're glad we delivered on our promises and exceeded your expectations. We're happy your booking was easy and your repair experience was faultless.
Réponse de National Windscreens - Basildon
We're pleased the work was completed on time and ready for collection. Thank you for your feedback!
Very polite and helpful
6 juin 2026
Réponse de National Windscreens - Basildon
We appreciate your kind words. Thank you for sharing your positive experience with us.
Very good service all round with a…
Very good service all round with a quick and clean job
5 juin 2026
Réponse de National Windscreens - Basildon
We're so pleased you had a quick, clean, and very good service. Thank you for your feedback!
Wonderful windscreen
Really easy, straight forward process.
It was an extremely quick process, done within an hour. Well done to the men working there.
4 juin 2026
Réponse de National Windscreens - Basildon
We're delighted to hear you found our process easy and quick. We appreciate your kind words about our team!
Windscreen replaced
The guys was very friendly, done a fantastic job on my windscreen, got in contact with me as soon as the job was completed excellent service
3 juin 2026
Réponse de National Windscreens - Basildon
We're delighted to hear our team was friendly and did a fantastic job on your windscreen, providing excellent service.
Réponse de National Windscreens - Basildon
We appreciate your kind words.
Friendly helpful staff
22 mai 2026
Réponse de National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent and Efficient Windscreen Replacement Service
Front windscreen of my car had a crack caused by a stone hitting the window. Booked with National Windscreens in Basildon and the whole process was easy from start to finish.
They were very accommodating with the booking, the staff were courteous and straightforward, and the windscreen was completely replaced within 2 hours of dropping the car off.
Exemplary service throughout. Highly recommended.
20 mai 2026
Réponse de National Windscreens - Basildon
We're delighted to hear that your windscreen replacement process at our Basildon branch was easy from beginning to end. It's great to know that our team was accommodating and efficient, completing the service within two hours. Thank you for your high recommendation!
Friendly
Albeit a wrong window was ordered they were very apologetic. They were very polite and friendly and got the job done
21 mai 2026
Réponse de National Windscreens - Basildon
We appreciate your positive feedback! We're glad our team was polite and friendly while getting the job done.
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