Clear communication and instructions from first contact and right through the job process. Friendly and professional reception at workshop and very high quality of workmanship and care in completing... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 17, Newtown Business Park, Ringwood Road, BH12 3LL Bournemouth, Dorset, GB
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Lisez les avis des autres
Turned up on time very quick service fully tided up after and left immaculate, but overall not that satisfied with the final product. Windscreen looks great but slightly of centre leaving a gap down o... Voir plus
L'entreprise a répondu
It's a shame my review mirror case that attaches to the windscreen to cover the sensors, clips were broken and the cover stuck back on that now keeps falling off.
L'entreprise a répondu
Once I had got past the car insurance company and spoke to National Windscreens employees everything went very smoothly. I was contacted before the appointment by the staff member who carried out the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Bournemouth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 17, Newtown Business Park, Ringwood Road, BH12 3LL, Bournemouth, Dorset, Royaume-Uni
- 01202-805-913
4,6
Excellent
510 avis
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Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback! We are so happy you were pleased with our service.
From booking through to pick up everything was so easy, but professional.
The staff, from the manager to the fitter, were excellent. They explained the process, how long it would take and why. We got back early to pick it up and it was fascinating how the road assistance elements were recalibrated. We would highly recommend the Bournemouth National Windscreens office and the organisation as a whole. From booking the service via our insurance company links it was so simple.
27 avril 2026
Réponse de National Windscreens - Bournemouth
We're delighted to hear about your excellent experience with our team, from the manager to the fitter. It's great that the process was clearly explained and that booking was simple. We appreciate your high recommendation!
Not happy with national Windscreen
I waited in all day and they never turned up.Rang the local office where the technician was coming from and was told that "there was a computer glitch " my job was not passed onto the technician. I was away on holiday down in Bournemouth and had to wait till Thursday 7th May( it was meant to be 06/05).Not the technicians fault, replaced the windscreen, he did a good job..I blame the office as they didn't even ring me to say Sorry, I had to ring them( no am or pm slot given just 09:00-16:30)
7 mai 2026
Réponse de National Windscreens - Bournemouth
We sincerely apologize for the missed appointment and the inconvenience this caused, especially while you were on holiday. We appreciate you bringing the computer glitch and lack of communication to our attention. We are reviewing our internal processes to prevent such issues from recurring.
EXCELLENT service communication very…
EXCELLENT service communication very good fitted quickly and efficiently.
23 avril 2026
Réponse de National Windscreens - Bournemouth
We appreciate you letting us know that the service and communication were excellent and that the fitting was quick and efficient! We are so pleased!
Great job done but took ages to get an…
Great job done but took ages to get an appointment and I wasn't prioritised when my appointment was cancelled due to damaged glass being received, so went to back to queue.
In-store staff very helpful and polite.
29 avril 2026
Réponse de National Windscreens - Bournemouth
We appreciate your feedback. We're glad the work was great and the staff helpful. We regret the appointment delays and the prioritization issue after the cancellation. We will review our scheduling to improve the experience.
Positive experience
Easy to book. The appointment ran on time. Friendly service. I would have put 5* but my windscreen still has a resin mark left on it, which was explained why, though I didn't really understand. It's the passenger side so ok, just a shame.
4 mai 2026
Réponse de National Windscreens - Bournemouth
We're glad the booking and service were easy and friendly. We appreciate your feedback about the resin mark and regret it wasn't fully resolved to your satisfaction. We'll review this to improve our service.
Hassle Free with great Communication throughout.
Good all round communications from local depot and booking was very easy. Quality of work carried out was perfect with no issues . Many thanks Wayne
15 avril 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback! We're happy to learn that our communications and booking process were easy, and the work was perfect with no issues.
Good service and a quality repair.
Booking a home visit was pretty simple but then was some confusion regarding time of arrival. This was soon resolved with a phone call. The technician was excellent, did a good job and very friendly.
29 avril 2026
Réponse de National Windscreens - Bournemouth
We're glad the home visit booking was simple and the technician was excellent. We're sorry for the initial confusion regarding arrival time, and appreciate you bringing it to our attention.
Had a small issue but sorted promptly
There was an issue after new screen fitted with the interior mirror fitment but this was sorted out quickly by one of the branch trouble shooters. Apart from that, all good and pleased with service.
29 avril 2026
Réponse de National Windscreens - Bournemouth
We're glad the mirror issue was resolved quickly. We appreciate your feedback and are pleased you're happy with our service. It helps us improve our processes.
Réponse de National Windscreens - Bournemouth
We're happy to hear that you had a quick and easy experience and that we met your needs. Thank you for your feedback!
Good alround experience
The communication in advance of the appointment. The punctuality of the attendance. The politeness and professionalism on the appointment
7 avril 2026
Réponse de National Windscreens - Bournemouth
We're happy to hear that you were pleased with our communication, punctuality, and professionalism. Thank you for sharing your positive experience with us!
They explained everything what they…
They explained everything what they were going to do to and they finished before time. Everything was cleaned and tidy. Very pleased with the fitter
9 avril 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to learn that you were pleased with the clear explanations, early completion, and the cleanliness. We are glad you are pleased with the fitter.
Réponse de National Windscreens - Bournemouth
We appreciate you letting us know about our quick and efficient replacement service. We are so glad you were happy with our work!
Amazing work!
It was all good, no complaints very informative and was done quicker than expected, who ever the technician was deserves a pay rise, explained everything that he done in detail and taken care of my car in the process.
13 avril 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to hear that you had a good experience and that the service was informative and quicker than expected. It's great to know the technician explained everything in detail and took care of your car.
Chip doesn't look any better
Appointment was easy to make via car insurance. Given slot of between 9:00 and 16:30. Technician arrived around 14:15 and took approx 30 mins to complete repair. Whilst the glass on the outside (where the stone hit) does now feel smooth from inside the chip looks no different. Only time will tell if this passes an MOT.
27 mars 2026
Réponse de National Windscreens - Bournemouth
We appreciate your feedback and are glad the appointment was easy to arrange. We're sorry the repair's appearance isn't as expected, and we acknowledge your concern about the MOT. We value your comments.
Efficient booking in system and then…
Efficient booking in system and then work completed quickly and perfectly.
27 mars 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback! We are so happy to learn that our booking system was efficient and the work completed quickly and perfectly.
Easy experience
Easy experience between myself and insurance broker and national, very polite and organised my screen on a 10 year old Chrysler took longer but was kept informed, great job!
2 avril 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to hear that your experience was easy, and that you were kept informed about the screen replacement for your Chrysler. We are glad we did a great job!
The fitter was really nice and did a…
The fitter was really nice and did a great job and the secretary was very helpful and jolly also arranged a taxi for me.
All in all a very good service which you don’t often get these days
1 avril 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to hear that the fitter was really nice and did a great job, and the secretary was very helpful and jolly, even arranging a taxi. We're glad you enjoyed our service.
Windscreen Replacement
The team were pleasant and polite and did a great job of my replacement windscreen in the time that was allocated.
24 mars 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback! We're so happy to learn that the team was pleasant and polite and completed the replacement windscreen within the allocated time.
Friendly staff - efficient job
Friendly, welcoming staff. Highly experienced fitter who explained the job, process and time to complete.
Then did precisely that.
My car a very new Defender, just bad luck, a split windscreen due to flying stone.
Fitter allayed concern, job done. Great job!
28 mars 2026
Réponse de National Windscreens - Bournemouth
We're happy to hear that our staff made you feel welcome and that the fitter was able to clearly explain the process for your new Defender's windscreen replacement. We appreciate your positive feedback!
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