Clear communication and instructions from first contact and right through the job process. Friendly and professional reception at workshop and very high quality of workmanship and care in completing... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 17, Newtown Business Park, Ringwood Road, BH12 3LL Bournemouth, Dorset, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Turned up on time very quick service fully tided up after and left immaculate, but overall not that satisfied with the final product. Windscreen looks great but slightly of centre leaving a gap down o... Voir plus
L'entreprise a répondu
It's a shame my review mirror case that attaches to the windscreen to cover the sensors, clips were broken and the cover stuck back on that now keeps falling off.
L'entreprise a répondu
Once I had got past the car insurance company and spoke to National Windscreens employees everything went very smoothly. I was contacted before the appointment by the staff member who carried out the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Bournemouth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 17, Newtown Business Park, Ringwood Road, BH12 3LL, Bournemouth, Dorset, Royaume-Uni
- 01202-805-913
4,6
Excellent
510 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good job
Friendly staff. Good information from the technician and a very quick job completed much earlier than expected.
7 mars 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback! We're happy to learn that the staff was friendly, the technician provided good information, and the job was completed quickly.
Réponse de National Windscreens - Bournemouth
We're glad you enjoyed your experience with our friendly staff. Thank you for your positive feedback about our service!
Very smooth from start to finish
Very smooth from start to finish. Team where the car was fixed in Poole were FANTASTIC
13 mars 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback! We're so happy to learn that you experienced very smooth service. We're also glad the team were fantastic!
Réponse de National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Everything was great with National…
Everything was great with National windscreens.
Good communication leading up to the appointment.
The receptionist was very helpful and the technician / fitter was veey knowledgable and friendly.
A great service.
10 mars 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to hear that you received great communication and found both the receptionist and technician helpful and knowledgeable. We're glad you enjoyed our service.
Réponse de National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Great service. The only downside is that the chip is still quite visible, but it hasn’t cracked so far. Good communication and fast service. I recommend them.
7 mars 2026
Réponse de National Windscreens - Bournemouth
We appreciate your recommendation and are glad our service and communication met your expectations. We're sorry the chip's visibility is still a concern, and we value your feedback.
Very professional
Very professional, kind & polite workers. Very knowledgeable & explained everything to me throughout the whole process. Very quick too. I would use their services again.
5 mars 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to hear that the workers were professional, kind, and polite and that they explained everything clearly throughout the process. We're also glad it was quick, and we would be happy to help you again.
Poor customer service
The technician was great however the rest of the service was awful, from booking it and being advised that it had to be done in the workshop (which turned out to be incorrect) to cancelling the appointment with less than an hours notice even though booked 3 weeks previously because they only checked the new windscreen an hour before the appointment.
2 mars 2026
Réponse de National Windscreens - Bournemouth
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the booking and short-notice cancellation, especially after the appointment was made well in advance. We'll review what happened to prevent similar situations. We're glad the technician was great!
all the staff at poole branch was…
all the staff at poole branch was excellent tom did an amazing job and was extremely professional from start to finish he is definitely an asset to national Windscreens
8 mars 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to hear that the team at the Poole branch was excellent and that you were pleased with the professional service provided.
Réponse de National Windscreens - Bournemouth
We're happy to hear that you had such a positive experience. Thank you for taking the time to leave us this excellent feedback!
Réponse de National Windscreens - Bournemouth
We're happy to hear that your order arrived promptly! Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Bournemouth
We appreciate you sharing! We are so happy that you had great service and found our people very nice.
Very friendly and efficient
Very friendly and efficient. Contact through email and texts before appointment. Highly recommended
20 février 2026
Réponse de National Windscreens - Bournemouth
We appreciate your recommendation and are happy to hear that you found our service efficient and friendly, with helpful communication before your appointment.
The engineer arrived on time
The engineer arrived on time, after notify me of the arrival time. Everything was clean and completed professionally and efficiently.
17 février 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to hear that the engineer arrived on time after providing notification and completed everything professionally and efficiently, while maintaining cleanliness.
Great experience
Polite and very helpful phone line . Professional and friendly windscreen technician.
17 février 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback! We're so happy to learn that you found our phone line polite and helpful, and our technician professional and friendly.
The Technician was helpful and friendly…
The Technician was helpful and friendly and the job was done quickly and efficiently.
11 février 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback! We're so happy to learn that the technician was helpful and friendly, and the job was completed quickly and efficiently.
Réponse de National Windscreens - Bournemouth
We appreciate you sharing your experience! We are so happy you were pleased with our prompt and effective service. Thank you!
From start to finish, very easy to have windscreen replaced.
From start to finish, very easy to have windscreen replaced. Professional job for a complex screen, and all working correctly.
30 janvier 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to hear that replacing your windscreen was easy from start to finish and that the professional job is working correctly.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.