The window replacement was done within a few days & the Person doing the work ( I think his name was Louis) done a fantastic Job & took his time to make sure as much broken glass was removed. Can't th... Voir plus
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Établissement
Changer d'établissementSt Philips Road, Kingsland Trading Estate, BS2 0HL Bristol, Somerset, GB
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Lisez les avis des autres
I booked an appointment for them to come to me which is super ideal and makes it easier for me to get the windscreen replaced. I forgot the name of the guy who came out so sorry but genuinely such a f... Voir plus
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Booking was easy and quick, plenty of availability, drop of simple and could do the day before. My only negative feed back was communication to tell me it was ready i got called at 16:58 to tell me m... Voir plus
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Extremely satisfied with my experience with National Windscreens. Wasn't able to grab a name of the agent who replaced my windscreen but he was both very polite, professional and super easy to w... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Bristol
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
St Philips Road, Kingsland Trading Estate, BS2 0HL, Bristol, Somerset, Royaume-Uni
- 0117-369-0267
4,7
Excellent
502 avis
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Excellent from start to finish
23 mai 2026
Réponse de National Windscreens - Bristol
We are so happy you enjoyed your experience. We appreciate your kind words.
Great Customer Service
After an initial misunderstanding, the customer service at the Bristol site was second-to-none. Superb.
15 mai 2026
Réponse de National Windscreens - Bristol
We're so glad we could turn things around for you at our Bristol site. Your kind words about our service mean a lot to us.
Réponse de National Windscreens - Bristol
We appreciate your kind words. We're glad you enjoyed your experience with us!
Réponse de National Windscreens - Bristol
We appreciate your positive feedback! We are so happy to learn that the technician was fantastic and fixed the glass quickly.
Excellent Service
Installer arrived on time and completed the installation very quickly and professionally.Excellent service
12 mai 2026
Réponse de National Windscreens - Bristol
We appreciate your positive feedback. We're happy to learn our installer was punctual, efficient, and professional.
Réponse de National Windscreens - Bristol
Thank you for your positive feedback!
Réponse de National Windscreens - Bristol
We appreciate you letting us know that booking was easy and the service was friendly and fast! We're so glad you had a great overall experience.
The man that looked at my windscreen…
The man that looked at my windscreen told me I only needed a repair not a new screen. I like that honest approach. However I am still awaiting my £159 refund .... Not so happy about that
30 avril 2026
Réponse de National Windscreens - Bristol
We appreciate your feedback and are happy to hear that you were satisfied with the service you received. We're sorry to hear about the delayed refund and any inconvenience this may have caused.
Réponse de National Windscreens - Bristol
We appreciate you sharing that our engineer was professional and friendly, and the service was quick! We are so glad you were pleased with us.
Staff were very friendly and welcoming
Staff were very friendly and welcoming. Professional service.
28 avril 2026
Réponse de National Windscreens - Bristol
We appreciate you sharing that our staff was friendly, welcoming, and professional! We are so happy you were pleased with our service.
All good
All good, just they didn’t contact me to let me know my car was ready , I had the invoice in my inbox as completed after 2 hours I rang them and they said yeah all ready , it was ready a while ago!
30 avril 2026
Réponse de National Windscreens - Bristol
We appreciate your feedback. We're sorry you weren't notified promptly when your vehicle was ready. We'll review our communication process to ensure this doesn't happen again.
Réponse de National Windscreens - Bristol
We appreciate you sharing that our contractor was polite and professional! We are so happy you were pleased with our service.
They were very helpful and it was a…
They were very helpful and it was a speedy service.
22 avril 2026
Réponse de National Windscreens - Bristol
We appreciate you sharing that our service was speedy and helpful! We are so glad you were pleased with us.
Staff were fantastic
Staff were fantastic. Super helpful in getting my window fixed. Communication was great and made it super easy to work with them to get it booked in and sorted asap. Hopefully my window won't get smashed in again but if it did, I'd definitely be going to them for help.
10 avril 2026
Réponse de National Windscreens - Bristol
We're happy to hear that our staff were so helpful in getting your window fixed. We appreciate your positive feedback regarding the great communication and easy booking. We're glad you'd come back to us!
Courteous personable technician
Courteous personable technician, fast turn around no faffage.
8 avril 2026
Réponse de National Windscreens - Bristol
We appreciate you sharing that our technician was courteous and personable and that our turnaround was fast! We're so glad you were pleased.
The chip in the windscreen was repaired…
The chip in the windscreen was repaired to a very high standard.
The staff were professional,helpful and very friendly.
8 avril 2026
Réponse de National Windscreens - Bristol
We appreciate your positive feedback! We're so happy to learn that the chip repair met a very high standard and that the staff were professional, helpful, and friendly.
Réponse de National Windscreens - Bristol
We appreciate you sharing that our staff was helpful and the work was carried out well! We are so happy you were pleased with our service.
Réponse de National Windscreens - Bristol
We appreciate your positive feedback and are glad you enjoyed our service. Thank you for sharing your experience with us.
Professional service
easy online booking. staff are friendly and professional. happy with the windscreen replacement work!
1 avril 2026
Réponse de National Windscreens - Bristol
We appreciate your positive feedback! We're so happy that you found the online booking easy to use and our staff friendly and professional. We're glad you're happy with the windscreen replacement.
Good fast professoonal service
26 mars 2026
Réponse de National Windscreens - Bristol
We appreciate you sharing that our service was good, fast, and professional! We are so happy you had a great experience with us.
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