Quick service, even made sure my bridge pass was re-attached to the screen Subsequently had a query regarding a light/auto wiper problem that my garage said wasn't warranty and was related to the cali... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6A, Hartford Way, CH1 4NT Chester, Cheshire, GB
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Lisez les avis des autres
Got an appointment quickly, on the day communication was great and the job was done promptly. The lady who fitted the window offered me an umbrella for my walk whilst the car was being done and offe... Voir plus
L'entreprise a répondu
This is really an update on my previous experience/review with another national windscreens branch. A fantastic service provided by the team here at National Windscreens Chester You have a very pro... Voir plus
L'entreprise a répondu
Actual replacement went well on time etc courteous staff. It would have been more than helpful if more attention had been given to what was to be re-placed. I needlessly drove into Chester (10 miles)... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Chester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, Royaume-Uni
- 01244-960-152
4,8
Excellent
684 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Really friendly people
Really friendly people, excellent workmanship and easy handover / pickup. Would highly recommend using them!
17 juillet 2026
Réponse de National Windscreens - Chester
We're so pleased to hear you found our people friendly, and that you experienced excellent workmanship. It's wonderful that the handover and pickup were easy for you, and we appreciate your high recommendation!
Efficient and friendly service
15 juillet 2026
Réponse de National Windscreens - Chester
We're so pleased to hear that you experienced efficient and friendly service. We truly appreciate your kind words and positive feedback.
Easy process
Easy process, slight delay with part which was not their issue, what helped was National windscreens kept me updated. Friendly staff
18 juillet 2026
Réponse de National Windscreens - Chester
We appreciate your positive feedback! We're so happy to learn that you found the process easy and that we kept you updated, even with the slight delay. It's great to know our staff were friendly.
Had a chip in the windscreen they came…
Had a chip in the windscreen they came and fixed it but the chip is still as bad after the fix its like they never touched it still chipped
14 juillet 2026
Réponse de National Windscreens - Chester
We are truly sorry to hear that the repair did not meet your expectations and that the chip is still noticeable. We appreciate you bringing this to our attention and will review our process to prevent similar issues.
Chester branch made the process easy.
They (Chester) made the process easy and as smooth as possible. Dropped the car off and got the call to tell me it was ready to collect 3 hours later. They had done a faultless replacement and even hoovered out the car. It was as painless as could be. Highly recommended.
18 juillet 2026
Avis spontané
Réponse de National Windscreens - Chester
We're so pleased to hear that the process was easy and smooth for you. It's wonderful that your car was ready so quickly and that you were happy with the faultless replacement and even the extra touch of hoovering your car.
Just bloody good
Easy to find the office, staff were FAB, kept my car overnight, perfect
12 juillet 2026
Réponse de National Windscreens - Chester
We're so pleased you found our office easy to locate and that our staff were excellent. Thank you for your kind feedback!
The staff were really friendly and…windscreen replacement
The staff were really friendly and helpful and got the job done quickly and to a high standard.
11 juillet 2026
Réponse de National Windscreens - Chester
We're so pleased to hear that our staff were friendly and helpful, and that the job was completed quickly and to a high standard. Thank you for your kind words!
Easy process to follow
Easy process to follow, great installation service. They also completed the job a lot faster than the predicted 4hrs.
10 juillet 2026
Réponse de National Windscreens - Chester
We're so pleased you found the process easy to follow and that you received great installation service. It's wonderful to hear the job was completed much faster than predicted!
Friendly staff and great work.
8 juillet 2026
Réponse de National Windscreens - Chester
We're so pleased to hear that our team was friendly and that you were happy with the work. We truly appreciate your kind words.
Front camera cover was broken during…
Front camera cover was broken during fitting. The cover fell off the screen during driving home. Why didn’t the engineer report this?
7 juillet 2026
Réponse de National Windscreens - Chester
We are very sorry to hear about the issue with your front camera cover and that it fell off after your windscreen fitting. We regret that this was not reported by our engineer.
Great service kept me informed every step
Really helpful and friendly when I phoned up. Checked all my details and made sure I was covered. Organised for when it suited me. Lad that came to do it again friendly and informative. Great service.
2 juillet 2026
Réponse de National Windscreens - Chester
We appreciate your positive feedback! We're so pleased to hear that our team was helpful and friendly when you called, and that we could organize the service at your convenience. We're also glad the technician was friendly and informative.
Very efficient service
Very efficient service, kept me updated about my appointment time. Clear instructions before appointment
Lady at Chester national windscreen fitted my new windscreen she was amazing, very friendly and informative.
Messaged me as soon as my car was ready for pick up. Would recommend highly.
7 juillet 2026
Réponse de National Windscreens - Chester
We're so pleased to hear about your very positive experience! It's wonderful that our service was efficient, and that you received clear instructions and updates. We're especially glad the technician was amazing, friendly, and informative. Thank you for your high recommendation!
Réponse de National Windscreens - Chester
We are so pleased to hear that you received very good service and would highly recommend us. We truly appreciate your kind words.
Fantastic service
Fantastic service, staff were friendly and professional, very happy with finished product
30 juin 2026
Réponse de National Windscreens - Chester
We're so pleased you received fantastic service and found our staff friendly and professional. Thank you for letting us know you're very happy with the finished product!
Réponse de National Windscreens - Chester
We are so happy to hear that your experience was both good and easy. Thank you for your positive feedback; we truly appreciate it.
Réponse de National Windscreens - Chester
We're so pleased to hear that our team was very helpful and got everything right for you. Thank you for your kind feedback!
Great service dropped my car off at pre…
Great service dropped my car off at pre arranged time and collected it at pre arranged time
24 juin 2026
Réponse de National Windscreens - Chester
We're so pleased to hear that your car drop-off and collection were handled efficiently and at the pre-arranged times. Thank you for your positive feedback!
Professional and friendly staff
Easy to book, professional and friendly staff, great service
29 juin 2026
Réponse de National Windscreens - Chester
We're so pleased you found the booking process easy and experienced professional, friendly staff and great service. Thank you for your kind feedback!
Réponse de National Windscreens - Chester
We are so pleased you experienced fast, efficient, professional, clean, and friendly service. Thank you for your kind words!
Réponse de National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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