Quick service, even made sure my bridge pass was re-attached to the screen Subsequently had a query regarding a light/auto wiper problem that my garage said wasn't warranty and was related to the cali... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6A, Hartford Way, CH1 4NT Chester, Cheshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Got an appointment quickly, on the day communication was great and the job was done promptly. The lady who fitted the window offered me an umbrella for my walk whilst the car was being done and offe... Voir plus
L'entreprise a répondu
This is really an update on my previous experience/review with another national windscreens branch. A fantastic service provided by the team here at National Windscreens Chester You have a very pro... Voir plus
L'entreprise a répondu
Actual replacement went well on time etc courteous staff. It would have been more than helpful if more attention had been given to what was to be re-placed. I needlessly drove into Chester (10 miles)... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Chester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, Royaume-Uni
- 01244-960-152
4,8
Excellent
684 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
great efficient and friendly service
19 juin 2026
Réponse de National Windscreens - Chester
We're delighted to hear you received great, efficient, and friendly service. Thank you for your kind words!
Highly recommended, particularly for disabled clients
Helen on switchboard was wonderful- professional, knowledgeable and very understanding, which made me decide to use their services. Collection and return of the vehicle could not have gone better and the results are perfect. I have used one of their competitors in the past (rhymes with ' motor class') for minor chips but never again! Only a very minor mess to clean up as well, just a quick wipe to remove a tiny bit of debris/dust on the dash.
I particularly recommend this company for people who have disabilities as they are very understanding and accommodating to a wide variety of conditions. Follow-up was great and you could use email, phone or SMS text procedures for updates. The report provided was thorough with multiple photos of before and after.
Replacement was done well within the time window and vehicle return was even faster than expected. Well done NW for making what had become a very stressful experience thanks to my stupid insurers, a very clear (like my new windscreen! Haha) and stress-free time.
23 juin 2026
Réponse de National Windscreens - Chester
We are so pleased to receive your wonderful feedback regarding your recent experience with us. It's truly rewarding to hear that our team, particularly the initial contact, provided such professional and understanding service, which helped you choose us. We are delighted that the collection and return of your vehicle went smoothly and that you are perfectly satisfied with the results.
We especially appreciate you highlighting our accommodating approach for individuals with disabilities, as we strive to ensure everyone receives the best possible service. Knowing that our follow-up communication and the detailed report met your expectations is fantastic. We are also glad that the replacement was completed well within your timeframe, making a stressful situation much clearer and stress-free for you. Thank you for your kind words!
Super easy to organise online and staff…
Super easy to organise online and staff at centre incredibly friendly and professional.
Did an amazing job on the Jag and used like for like glass so I still have the heat reflectiveness. Couldn't reccomend more highly.
23 juin 2026
Réponse de National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Chester
We appreciate your kind words.
Absolute Cowboys
Absolute Cowboys. I would not recommended this company to anyone. Go in to get a windscreen fitted and come out with worst issues then when you started. Terrible work ethics and poor customer service.
26 juin 2026
Avis spontané
Réponse de National Windscreens - Chester
We are truly sorry to hear about your negative experience with our service and the issues you encountered. We are looking into this immediately.
Réponse de National Windscreens - Chester
We're glad our team was friendly and efficient. Thank you for your feedback!
Réponse de National Windscreens - Chester
We're so glad we were friendly and helpful. Thank you for your feedback!
Quick drop off and repairs done to a…
Quick drop off and repairs done to a high level and very quickly
13 juin 2026
Réponse de National Windscreens - Chester
We're so glad you found our drop-off quick and our repairs done to a high level. We appreciate your feedback!
Brilliant people
Brilliant people. Very helpful in every respect - even directed us to a coffee shop where we could wait. Really quick work and sound advice given re new windscreen. This was at the Chester Branch and they were a marked difference to the Liverpool branch where I was originally booked in to. I would use your Chester location every time. Thank you.
13 juin 2026
Réponse de National Windscreens - Chester
We appreciate you sharing your feedback. We're happy to hear that our team was helpful and provided quick work and sound advice. It's great to know you were pleased with the service you received at our Chester location. Thank you.
Pleased with the work that was carried out.
They explained what work was going to be carried out.
Pleased with the work.
Work done within the 4 hour window.
12 juin 2026
Réponse de National Windscreens - Chester
We're happy to hear that we clearly explained the work and completed it within the timeframe. Thank you for your positive feedback!
I have completed this before
I have completed this before
The experience was very good. The lady carrying out the repair was quick and completed it far more competently than any done before. I cannot see the repair at all
3 juin 2026
Réponse de National Windscreens - Chester
We're so happy to hear you had such a positive experience with our repair service! We truly appreciate your kind words about our team member's competence.
Not the best repair I have ever had!
The man that fixed the crack on my windscreen was lovely and friendly and very helpful explaining everything but the actual fix is not the best, I have had other companies fix worse cracks through my insurance company and it's looked perfect after but this you can still see where the crack is even though it is fixed. Very disappointing
9 juin 2026
Réponse de National Windscreens - Chester
We appreciate your feedback. We are glad our technician was friendly and helpful. We are sorry the repair did not meet your expectations and are reviewing this.
It took 10 days(6 working days) to…
It took 10 days(6 working days) to replace my glass, otherwise I cannot fault the process which was easy to arrange. Also the fitter was very knowledgeable and did an excellent job.
8 juin 2026
Réponse de National Windscreens - Chester
We appreciate your feedback. We're glad the arrangement process was easy and that our fitter was knowledgeable and did an excellent job. We note your comment about the timeline.
Great service
5 juin 2026
Réponse de National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Chester
We're so pleased our staff was friendly and helpful, completing the job on time. Thank you!
Great service
Lovely staff. Very quick service and easy to book and get sorted. Would definitely recommend x
3 juin 2026
Réponse de National Windscreens - Chester
We're delighted you found our staff lovely and our service quick and easy to book. Thank you for your recommendation!
Excellent service
Excellent service from start to finish, arrived in time did an outstanding job highly recommended
3 mars 2026
Réponse de National Windscreens - Chester
We're so pleased you received excellent service and an outstanding job! Thank you for your high recommendation.
Réponse de National Windscreens - Chester
We are so glad to hear about your positive experience with our team member. Thank you for sharing.
Very good communication
Very good communication - came to my home and it took no time at all and was convenient for me
26 mai 2026
Réponse de National Windscreens - Chester
We're so pleased to hear our communication was good and our service was convenient for you! Thank you for your kind words.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.