Quick service, even made sure my bridge pass was re-attached to the screen Subsequently had a query regarding a light/auto wiper problem that my garage said wasn't warranty and was related to the cali... Voir plus
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Établissement
Changer d'établissementUnit 6A, Hartford Way, CH1 4NT Chester, Cheshire, GB
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Lisez les avis des autres
Got an appointment quickly, on the day communication was great and the job was done promptly. The lady who fitted the window offered me an umbrella for my walk whilst the car was being done and offe... Voir plus
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This is really an update on my previous experience/review with another national windscreens branch. A fantastic service provided by the team here at National Windscreens Chester You have a very pro... Voir plus
L'entreprise a répondu
Actual replacement went well on time etc courteous staff. It would have been more than helpful if more attention had been given to what was to be re-placed. I needlessly drove into Chester (10 miles)... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Chester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, Royaume-Uni
- 01244-960-152
4,8
Excellent
684 avis
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Réponse de National Windscreens - Chester
We're so pleased you received excellent service. Thank you for your kind words!
Réponse de National Windscreens - Chester
We're glad our service was efficient and uncomplicated. Thank you!
Réponse de National Windscreens - Chester
We are happy you were pleased with our service.
Just had a van windscreen replaced by…
Just had a van windscreen replaced by Christian. Totally professional, a credit to National Windscreens and a thoroughly nice person. If all NW's employees are like Christian, you can't go wrong.
31 mai 2026
Avis spontané
Réponse de National Windscreens - Chester
We are so pleased to hear about your excellent experience with our service. Your kind words are truly appreciated, and we thank you for sharing your positive feedback.
Absolutely fantastic service no messing…
Absolutely fantastic service no messing about job done very professional lovely reception area very affordable prices bit of a random place to be but the service was definitely five star
26 mai 2026
Réponse de National Windscreens - Chester
We're so glad you appreciated our professional service and affordable prices. Your kind words about our reception area and five-star service truly mean a lot to us. Thank you for your feedback!
Réponse de National Windscreens - Chester
We appreciate your positive feedback! We are so happy you were pleased.
Réponse de National Windscreens - Chester
We appreciate your kind words!
Punctual, polite, tidied up all mess
18 mai 2026
Réponse de National Windscreens - Chester
We appreciate your positive feedback! We're glad our service was punctual, polite, and tidy.
Very polite and friendly staff
Very polite and friendly staff. I was kept in contact regulary with them over the weeks it took for all the necessary components to arrive for them to be able to do the job. The actual work was done in less time than estimated. A test was carried out on all the affected parts. Very pleased with the service overall.
18 mai 2026
Réponse de National Windscreens - Chester
We appreciate you sharing your feedback. We're happy to hear that our staff was polite and friendly. It's great to know you were kept informed and that the work was completed efficiently. Thank you for your positive review!
Réponse de National Windscreens - Chester
We appreciate you sharing your positive experience! We are glad our staff was friendly and helpful.
Réponse de National Windscreens - Chester
We appreciate you sharing that our service was excellent! We are so glad you were pleased.
Réponse de National Windscreens - Chester
Thank you for your positive feedback!
Had a lovely gentleman by the name of…
Had a lovely gentleman by the name of christian who came and fixed my front windowscreen..he was very informative and kept me updated as to how long he would be to arrive at my address to do the job, he was very polite and efficent and done a perfect job, 1 very very satisfied customer, 5 star rateing with this company and their employee
12 mai 2026
Réponse de National Windscreens - Chester
We appreciate you sharing your feedback. We're happy to hear that our technician was informative, polite, and efficient. It's great to know you were very satisfied with the job.
Réponse de National Windscreens - Chester
We appreciate you sharing that our service was great and our people were professional! We are so happy you were pleased with us.
Réponse de National Windscreens - Chester
We appreciate you sharing that our staff were lovely and our service was efficient! We are so happy you were pleased with us.
National Windscreen - Chester
The the service and customer care was excellent
Especially given that I travelled to Chester from Derby and I arrived late due to heavy traffic, they understood my situation
1 mai 2026
Réponse de National Windscreens - Chester
We're happy to hear that you received excellent service and care. We appreciate you sharing that we were understanding of your late arrival due to heavy traffic. Thank you for your feedback.
Réponse de National Windscreens - Chester
We appreciate you sharing that our staff was friendly and helpful and that you had a great interaction! We are so happy you were pleased with us.
Absolutely superb
Absolutely superb. From initial repair to replacement windscreen I cannot fault National windscreens at all. Excellent communication from my local depot and excellent customer service when I dropped it off. Wish more companies had customer service like this.
28 avril 2026
Réponse de National Windscreens - Chester
We appreciate your superb feedback! We're happy to hear that you were pleased with the communication from our local depot and the customer service you received. It's great to know you were satisfied with the repair and replacement.
Very helpful staff at Chester branch…
Very helpful staff at Chester branch who answered all my queries. The replacement was planned and executed to suit me. Car was returned in very clean state. Would highly recommend the Chester branch for service given.
23 avril 2026
Réponse de National Windscreens - Chester
We appreciate you sharing your feedback. We're happy to learn that the staff at the Chester branch were helpful and answered all your questions. It's great to know that the replacement was planned and executed to suit you, and that your car was returned clean.
Arrived on time and did a good job.
21 avril 2026
Réponse de National Windscreens - Chester
We appreciate you sharing that our team arrived on time and performed well! We are so happy you were pleased with our service.
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