Great service. Had to take car in earlier than they indicated but that was no problem for them, did advise prior to date and time. Car ready when they said. Only issue I had was that screen was very s... Voir plus
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Établissement
Changer d'établissement14 Mason Rd, CO1 1BX Colchester, GB
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Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... Voir plus
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I have no complaints about the new windscreen or the manner in which it was fitted. The fitting was carried out professionally and reasonably quickly. Staff were polite and helpful. Would have awarded... Voir plus
L'entreprise a répondu
Happy with the works, but floor mats were full of dirt. Staff did not bother to clean 'dust it it before delivery & was disappointing
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À propos de l'entreprise
À propos de National Windscreens - Colchester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
14 Mason Rd, CO1 1BX, Colchester, Royaume-Uni
4,4
Excellent
497 avis
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Réponse de National Windscreens - Colchester
We're so pleased you found our worker friendly, efficient, and tidy, and that our booking service was easy. Thank you for your wonderful feedback!
Réponse de National Windscreens - Colchester
We're so pleased you found booking easy and that our workshop staff were friendly and helpful. Thank you for your wonderful feedback!
Réponse de National Windscreens - Colchester
We're so pleased to hear that you experienced good communication before and during your fitting. Thank you for your wonderful feedback!
Réponse de National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
On time he done a very good job hard to…
On time he done a very good job hard to find where the chip was thank you.
30 juillet 2026
Réponse de National Windscreens - Colchester
We're so pleased to hear that the job was done very well and that our team member was on time. Thank you for your kind feedback!
Excellent service
Excellent service, they were very helpful and very professional, I am so pleased that I was referred to them through my insurance and I highly recommend them, thank you so much National Windscreens
30 juillet 2026
Réponse de National Windscreens - Colchester
We are so pleased to hear that our team provided you with excellent and professional service. We are glad your insurance referral led you to us, and we truly appreciate your high recommendation. Thank you for your kind words.
Was attended to when I arrived
Was attended to when I arrived, didn’t have to wait long for technician to replace factory fitted windscreen to my car. Did a very clean & tidy job,& completed the re calibration for my camera on new windscreen to resit itself after test drive by technician to make sure it was working correctly.
30 juillet 2026
Réponse de National Windscreens - Colchester
We're delighted to hear you had such a positive experience! It's wonderful that you didn't have to wait long and that our technician performed a clean and tidy job, including the camera recalibration. Thank you for your kind words!
Réponse de National Windscreens - Colchester
We are so pleased to hear you had such a positive experience with our team. Thank you for your kind words!
Réponse de National Windscreens - Colchester
We're so pleased to hear that our service was efficient and that we met your expectations regarding the time it took. Thank you for your wonderful feedback!
AMAZING, 100% RECOMMENDED!!
Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in the car, everything that had to be moved were put back in its place. And after care advice given. Hopefully we don't have to have the windscreen replaced again, but if we do, we're coming back here!!
Thank You Guys!!
1 août 2026
Réponse de National Windscreens - Colchester
We're delighted to hear about your positive experience! It's wonderful that our team was polite and professional, and that the job was completed perfectly with your car kept clean. We appreciate your kind words and the recommendation.
National windscreens did a good job…
National windscreens did a good job replacing the windscreen after it was cracked by a stone, they where quick as well
17 juillet 2026
Réponse de National Windscreens - Colchester
We're so pleased we did a good job replacing your windscreen after it was cracked by a stone, and that we were quick. Thank you for your kind feedback!
Great service
14 juillet 2026
Réponse de National Windscreens - Colchester
Thank you for your positive feedback!
helpful friendly
Nice people helpful and friendly
Gave me a bottle of water as very hot day and long wait as was over booked
13 juillet 2026
Réponse de National Windscreens - Colchester
We're so glad our team made your experience pleasant, even with the unexpected wait. We appreciate your kind words!
Easy to drop off work was done quicker…
Easy to drop off work was done quicker than was informed it would take
13 juillet 2026
Réponse de National Windscreens - Colchester
We're so pleased to hear that dropping off your work was easy and that the service was completed quicker than you expected. Thank you for your positive feedback!
Brilliant customer care and support…
Brilliant customer care and support from the moment of the first call through to having windscreen fitted and sensors calibrated
18 juillet 2026
Réponse de National Windscreens - Colchester
We're so pleased to hear you received brilliant customer care and support from your first call through to your windscreen fitting and sensor calibration. Thank you for your wonderful feedback!
Réponse de National Windscreens - Colchester
We're so pleased to hear that you experienced great service and that our staff were quick to replace and inform you when the work was completed. Thank you for your wonderful feedback!
Job well done
Job well done, and because of work I couldn't pick my car up till the next day and they were happy to store my car in there factory over jight
9 juillet 2026
Réponse de National Windscreens - Colchester
We're so pleased to hear about the job well done and that we could accommodate your schedule by storing your car overnight. We're glad we could help!
Replacing the windscreen
I have been following up regarding the replacement of my windscreen after the incident, and the entire process has been extremely frustrating.
Despite being repeatedly told that your team would contact me, I have had to follow up multiple times over the past three weeks. Even after paying the insurance excess, I have received no response or update from your team.
This delay has made it very difficult to travel safely, especially with children in the car, and it has caused significant stress and inconvenience.
I also requested a temporary solution if the replacement windscreen was not available. However, no action was taken until I chased your team again. I should not have to keep following up for updates or basic assistance.
I am very disappointed with the lack of communication and the poor level of customer service throughout this process. I would appreciate an immediate update on the status of my windscreen replacement and a clear timeline for when this issue will be resolved.
29 juin 2026
Avis spontané
Réponse de National Windscreens - Colchester
We are truly sorry to hear about the extremely frustrating experience you've had with your windscreen replacement. We understand your disappointment regarding the lack of communication and the significant stress and inconvenience this delay has caused, especially with children in the car. We are committed to investigating these matters thoroughly and providing an update.
All round 10/10
Easy to find and completed the job as planned. Very pleasant and efficient staff.
30 juin 2026
Réponse de National Windscreens - Colchester
We're so pleased you found us easy to find and that the job was completed as planned. Thank you for highlighting our pleasant and efficient staff!
The person who replaced my windscreen…
The person who replaced my windscreen was very friendly and done a very good job but couldn't renew my wipers because they only use cheap universal wipers which don't fit my car. I'm still waiting for a refund on the wipers.
2 juillet 2026
Réponse de National Windscreens - Colchester
We're glad to hear our technician was friendly and did a good job with your windscreen. We sincerely apologize for the issue with the wiper blades not fitting and the delay in processing your refund. We are actively looking into this matter for you.
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