Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... Voir plus
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Établissement
Changer d'établissementUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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Lisez les avis des autres
very good communication from the time I made a booking. when I arrived at the fitting centre I was looked after very well. the member of staff invited me to sit in an air-conditioned office whilst my... Voir plus
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Very friendly staff and kept me well informed as to what was happening. Very good communication before arriving at garage. Only issue was when l went to use windscreen washers they never worked proper... Voir plus
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The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Coventry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, Royaume-Uni
- 024-7695-0084
4,6
Excellent
693 avis
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Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We are so happy to learn that the communication was good and the technician was skilled and did a great job.
Great service
Great service. Communication really good. Booked replacement through my insurance company. Received email & txt messages straight away to confirm date & times etc. Technician's were very helpful when dropping off & collecting my vehicle.
28 février 2026
Réponse de National Windscreens - Coventry
We're happy to hear that you received great service and appreciated the clear communication regarding your booking through your insurance company. It's great to know our technicians were helpful during vehicle drop-off and collection. Thank you for your positive feedback!
Service was friendly
Service was friendly, and replacement was very quick! Thank you :)
28 février 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We are so happy to learn that you found our service friendly and the replacement very quick.
Excellent customer service.
Excellent customer service.
They replaced the windscreen in my Volvo XC90 and all sensors were adjusted correctly. There was a small issue with the Volvo On Call service, but they re-checked my car with no hassle.
17 février 2026
Réponse de National Windscreens - Coventry
We're glad you enjoyed your experience! It's great to hear that the windscreen replacement and sensor adjustments on your Volvo XC90 were completed successfully. We appreciate you bringing the Volvo On Call service issue to our attention and are happy we resolved it for you.
Very helpful confident guys.
Very helpful confident guys.. put me at ease that the job would be done properly.. and it was done on time and it doesnt leak.
26 février 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to learn that the technicians were helpful and instilled confidence, and that the job was completed on time and without leaks.
New windscreen
They were meant to come to house but unfortunately due to weather could not. So I took to them. I waited in the waiting room which was nice and warm. Pleased with end result.
2 mars 2026
Réponse de National Windscreens - Coventry
We appreciate you bringing your vehicle to us despite the weather challenges. We're glad you found the waiting room comfortable and are pleased with the service outcome. Thank you!
Excellent service from the guys
Excellent service from the guys, car ready on time. The only thing that could have improved the experience is that if it could have been done at a remote location instead of having to take the vehicle to fitting centre.
28 février 2026
Réponse de National Windscreens - Coventry
We're glad you were happy with our service and that your car was ready on time. We appreciate your suggestion regarding remote services; we'll explore this for the future. Thanks for your feedback.
Réponse de National Windscreens - Coventry
Thank you for your positive feedback!
Very easy to change day and time if…
Very easy to change day and time if needed good quality job.
24 février 2026
Réponse de National Windscreens - Coventry
We appreciate your review! We are so glad that changing your appointment was easy and that you were happy with the quality.
Réponse de National Windscreens - Coventry
We're happy to hear that the job was completed promptly! Thank you for your positive feedback; we appreciate it greatly.
Good service all round.
17 février 2026
Réponse de National Windscreens - Coventry
We appreciate you sharing your experience! We are so happy you were very pleased with our good service all round.
The windscreen had round rings on from…
The windscreen had round rings on from the tools used to fit the screen it hadn’t been cleaned, there were bits of glass on the screen and glass on my dashboard I’m was disappointed that it wasn’t cleaned.
19 février 2026
Réponse de National Windscreens - Coventry
We regret to hear that the windscreen replacement wasn't completed to your satisfaction and left unclean. We'll review our fitting process to ensure better quality. Thanks for your feedback.
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
An appointment was booked for a day…
An appointment was booked for a day after I rang, turned up on time and did the job, friendly and was kept informed, I even got refunded for some wipers that I didn’t need, brilliant service
12 février 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback. We're happy to hear that the appointment was timely, the job was completed efficiently, and you were kept informed. It's great you received a refund for the wipers. Thank you!
Réponse de National Windscreens - Coventry
We're happy to hear that you had a friendly experience and a quick windscreen replacement. Thank you for your positive feedback!
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to learn our staff provided brilliant service and got everything sorted within the hour.
Everything was done very quickly and…
Everything was done very quickly and efficiently
10 février 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback. We are so happy to hear that everything was done very quickly and efficiently.
Excellent all round
6 février 2026
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Coventry
We appreciate you sharing that you had no trouble and were kept updated! We are so happy you were pleased with our service.
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We are so glad to hear that the windscreen replacement at your address was efficient.
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