Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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Lisez les avis des autres
very good communication from the time I made a booking. when I arrived at the fitting centre I was looked after very well. the member of staff invited me to sit in an air-conditioned office whilst my... Voir plus
L'entreprise a répondu
Very friendly staff and kept me well informed as to what was happening. Very good communication before arriving at garage. Only issue was when l went to use windscreen washers they never worked proper... Voir plus
L'entreprise a répondu
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Coventry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, Royaume-Uni
- 024-7695-0084
4,6
Excellent
693 avis
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Easy to arrange replacement windscreen
Easy to arrange replacement windscreen. Good efficient service. Good communication
10 février 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback. We're happy to hear that arranging your windscreen replacement was easy and that you experienced good, efficient service and communication.
Excellent …
The staff were very professional but friendly that made my experience very good. Explained after care well.
10 février 2026
Réponse de National Windscreens - Coventry
We appreciate your feedback. We're happy to learn that our professional yet friendly staff made your experience very good and that aftercare was well-explained.
First class service
The chaps at National Windscreens were excellent.
I dropped the car at the time requested and it was finished before the time expected.
Overall, a really good experience.
Thankyou
10 février 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback. We're happy to hear that you had a really good experience and that the service was completed promptly. Thank you!
Original repairs failed and looked no…
Original repairs failed and looked no different on completion, despite being assured it was good. A new screen was required. Car was left with dirt and scratches on door sills and dash cam left dangling from sun visor. When asked about that I was told, “we don’t put that back”.
10 février 2026
Réponse de National Windscreens - Coventry
We regret that the initial repairs were unsatisfactory and that the new screen installation resulted in dirt, scratches, and a displaced dash cam. We'll review this to improve our service. Thank you for your feedback.
Extremely proffesional from start to…
Extremely proffesional from start to finish. Exceeded my expectations.
3 février 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to hear that you experienced our professionalism, and that we exceeded what you expected.
The dashboard was damaged during the…
The dashboard was damaged during the windshield replacement
30 janvier 2026
Réponse de National Windscreens - Coventry
We regret to hear about the damage to your dashboard. We'll investigate this issue to prevent future occurrences. Thanks for your feedback.
Réponse de National Windscreens - Coventry
We appreciate your positive feedback. We're so happy your windscreen repair was quick and easy. Thank you!
Excellent service.
31 janvier 2026
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great communication. Clear instructions. Staff were welcoming. In and out in 90 minutes. Henley Road Coventry branch
29 janvier 2026
Réponse de National Windscreens - Coventry
We're happy to hear that you found our team welcoming and the instructions clear. We appreciate your positive feedback regarding the efficient service you received at the Coventry branch.
Excellent service from start to finish
Excellent service from start to finish. The technician on time, was very professional, and replaced my windscreen in no time. Great communication and high-quality workmanship. Highly recommended!
27 janvier 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're happy to hear that you received excellent service, prompt and professional attention, efficient windscreen replacement, great communication, and high-quality workmanship.
The engineer that you sent to remove…
The engineer that you sent to remove and replace my windscreen was brilliant! It was a freezing cold day.
He turned up on time and completed the job.
He was polite and friendly. I am sorry that I cannot remember his name. The date was 05.01.26.
5 janvier 2026
Réponse de National Windscreens - Coventry
We're happy to hear that the engineer provided brilliant service on a cold day! We appreciate that they were punctual, efficient, polite, and friendly. Thank you for your positive feedback.
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Coventry
We appreciate you sharing! We are so happy you were pleased with our efficient fitter and their polite service.
Communication is good and as I said…
Communication is good and as I said that I maybe unable to collect that day after the repair they said it could stay in their workshop overnight and I could collect the following day when they reopened. Very friendly staff also.
1 janvier 2026
Réponse de National Windscreens - Coventry
We're happy to hear that our communication and flexibility with the collection were helpful. We're also glad you found our staff friendly. Thank you for your positive feedback!
No problems whatsoever
No problems whatsoever, fantastic that you managed to complete job on Christmas Eve.
24 décembre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that everything went smoothly! We appreciate you taking the time to leave us such positive feedback; completing the job on Christmas Eve was our pleasure.
Why no dust covers. Replacement glass was fine however the…
Replacement glass was fine however the state they left the car in was disappointing.
Dirty footprints on the sills, marks on the passenger seat, bits of the old sealant all over the dashboard and a piece of old sealant trapped under the exterior rubber.
15 décembre 2025
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
That's the way to do it!
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, efficient and left no mess. They gave me precise instructions about aftercare before leaving. Very professional in every way.
23 décembre 2025
Réponse de National Windscreens - Coventry
We're glad you enjoyed your experience! We appreciate you mentioning the team's punctuality, efficiency, and aftercare instructions. Thank you for your positive feedback.
Everything was arranged and carried out…
Everything was arranged and carried out very efficiently and was impressed by the knowledge of the workers who repaired the rear windscreen
18 décembre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that everything was arranged and carried out efficiently. It's great to know you were impressed with the expertise of our workers who repaired the windscreen.
Respectful and friendly.
17 décembre 2025
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service and much appreciated.
16 décembre 2025
Réponse de National Windscreens - Coventry
We appreciate you sharing! We are so happy you were very pleased with our excellent service, and we thank you very much!
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