Would have been 5 stars if the windscreen had been fitted at the first attempt. Unfortunately they ordered the wrong screen , however I believe the mark of a good company is how they deal with problem... Voir plus
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Établissement
Changer d'établissementSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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Lisez les avis des autres
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... Voir plus
L'entreprise a répondu
Great service, came out quick to fix my windscreen chip. The risk of the repair not working due to the location of the chip was explained and that a new windscreen could be fitted quickly (possibly ne... Voir plus
L'entreprise a répondu
Staff were very courteous, helpful, efficient and kind. Estimate of timing for job was clear but they exceeded expectations by completing job in a much shorter time, I think mainly, because my husba... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Doncaster
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, Royaume-Uni
- 01302-460-154
4,5
Excellent
574 avis
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Réponse de National Windscreens - Doncaster
We are so pleased to hear that your service was completed so promptly and that our team members were welcoming and supportive. Thank you for taking the time to share your wonderful feedback with us!
Excellent service and repair
7 octobre 2026
Réponse de National Windscreens - Doncaster
We are so pleased to hear that you had such a great experience with our team and the work performed. We truly appreciate your positive feedback and kind words!
Service was great
Service was great, the damaged windscreen was completed to a very high standard by Ernie.
28 septembre 2026
Réponse de National Windscreens - Doncaster
We're so pleased to hear that you experienced great service and that the repair work on your vehicle was completed to such a high standard. Thank you for taking the time to share your wonderful feedback!
Just a little disappointed that there…
Just a little disappointed that there was some glue or paste on the windscreen that took some effort to get off. I expected a spotless windscreen but it's better that what I had.
29 septembre 2026
Réponse de National Windscreens - Doncaster
We are sorry to hear that your new glass was not left completely spotless and required extra effort to clean. We appreciate you taking the time to share your feedback with us, as it helps us improve our preparation standards for the future.
Rude & poor customer service
Booked a morning slot due to afternoon commitments, got there on on time & from the off the guy in reception didn’t even get up to serve me ,just sat there told me to leave key on shelf, bare in mind it’s a public reception & a £75,000 Audi.
When booking said up to 4 hours so expected lunchtime to collect but not heard anything so tried calling all afternoon with no answer, I decided to go through to see what’s happening & again not very helpful saying they’d had problems with the new screen so I said why didn’t you just let me know & he just shrugged his shoulders, I waited an hour outside then when the guy drove my car round he just said “this yours” & gave me key & walked away, so absolutely rude & poor customer service
22 septembre 2026
Réponse de National Windscreens - Doncaster
We are truly sorry to hear about the extremely negative experience you had with our service, from the moment you arrived to the collection of your vehicle. We sincerely apologize for the unhelpful reception, the lack of communication regarding delays, and the unprofessional conduct of our staff. This is certainly not the standard of service we aim to provide, and we understand your frustration.
Been waiting 4 weeks for a new…
Been waiting 4 weeks for a new windscreen, paid up front and have to chase weekly myself. Lack of communication, get fobbed off saying “passed to call centre team to follow up”.
Current windscreen will be illegal soon. Feels like they are not bothered once they have your money.,..
25 septembre 2026
Avis spontané
Réponse de National Windscreens - Doncaster
We sincerely apologize for the extended wait time for your windscreen replacement and the lack of communication you've experienced. We understand your frustration with having to chase for updates and the concern about your current windscreen. We are actively looking into this to improve our service.
Réponse de National Windscreens - Doncaster
We're so pleased to hear that you found our service to be absolutely brilliant and very professional. Thank you for your wonderful feedback!
Réponse de National Windscreens - Doncaster
We're so pleased to hear that our team was helpful and did such a smashing job! Thank you for your wonderful recommendation!
Appointment was very quick
Appointment was very quick, job done quickly and efficiently and very friendly guys.
2 septembre 2026
Réponse de National Windscreens - Doncaster
We're happy to hear that our team provided quick, efficient, and friendly service during your appointment. Thank you for your kind words!
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They were really friendly and went…
They were really friendly and went above and beyond to fix my windscreen in time for my car’s MOT really good job thank you
30 août 2026
Réponse de National Windscreens - Doncaster
We're so pleased to hear that our team was friendly and went above and beyond to fix your windscreen! It's wonderful that we could get it done in time for your car's MOT and that you're happy with the job.
Would have been 5 stars if the…
Would have been 5 stars if the windscreen had been fitted at the first attempt. Unfortunately they ordered the wrong screen , however I believe the mark of a good company is how they deal with problems . On this point I cannot fault the team at Kirk Sandal
21 août 2026
Réponse de National Windscreens - Doncaster
We appreciate your understanding and are glad to hear that our team at Kirk Sandal effectively resolved the issue with the incorrect screen. We apologize for the initial inconvenience.
Had a windscreen repair every detail…
Had a windscreen repair every detail explained before and after
20 août 2026
Réponse de National Windscreens - Doncaster
We're so pleased to hear that every detail of your windscreen repair was clearly explained both before and after the service. Thank you for your wonderful feedback!
Good communication and did a good job…
Good communication and did a good job replacing my windscreen.
15 août 2026
Réponse de National Windscreens - Doncaster
We're so pleased to hear that you experienced good communication and that we did a good job replacing your windscreen. Thank you for your wonderful feedback!
Lovely staff
Lovely staff, really efficient, wasn't without the car for long. Thank you to all involved
18 août 2026
Réponse de National Windscreens - Doncaster
We're so pleased to hear that our staff were lovely and efficient, and that you weren't without your car for long. Thank you for your wonderful feedback!
First class service went well and above…
First class service went well and above with customer care.
16 août 2026
Réponse de National Windscreens - Doncaster
We're so pleased you experienced first-class service and that we went above and beyond with our customer care. Thank you for your wonderful feedback!
Réponse de National Windscreens - Doncaster
We're so glad to hear that you had such a positive experience with us! It's wonderful to know that our team was helpful and efficient.
Réponse de National Windscreens - Doncaster
We're so pleased to hear that you experienced efficient, friendly, and professional service. We truly appreciate your wonderful feedback!
Réponse de National Windscreens - Doncaster
We're so happy to hear that you found our service quick and that we were able to answer your questions promptly. Thank you for your kind words!
Straightforward
Straightforward, told us how long it would take and they were spot on , no fuss
25 juillet 2026
Réponse de National Windscreens - Doncaster
We're so pleased to hear that everything was straightforward for you and that we were spot on with the timing. It's wonderful to know there was no fuss. Thank you for your kind feedback!
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