Would have been 5 stars if the windscreen had been fitted at the first attempt. Unfortunately they ordered the wrong screen , however I believe the mark of a good company is how they deal with problem... Voir plus
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Établissement
Changer d'établissementSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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Lisez les avis des autres
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... Voir plus
L'entreprise a répondu
Great service, came out quick to fix my windscreen chip. The risk of the repair not working due to the location of the chip was explained and that a new windscreen could be fitted quickly (possibly ne... Voir plus
L'entreprise a répondu
Staff were very courteous, helpful, efficient and kind. Estimate of timing for job was clear but they exceeded expectations by completing job in a much shorter time, I think mainly, because my husba... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Doncaster
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, Royaume-Uni
- 01302-460-154
4,5
Excellent
574 avis
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Réponse de National Windscreens - Doncaster
We are truly sorry to hear about the issue with a damaged vehicle. We understand your frustration and are committed to investigating this matter thoroughly to prevent future occurrences.
Dont collect car until all issues are sorted
Unfortunately, my experience was disappointing. My appointment was changed from the afternoon to the morning after I had paid my insurance excess. I dropped the car off at 9:00 am but was told it could take 5–6 hours due to how busy they were.
During the replacement, they accidentally broke the rear-view mirror mounting and asked me to take the car away without a rear-view mirror and return another day. I refused and left the car with them until it was fixed.
When I collected the car, there was an air bubble around the rain sensor. I was told it would disappear after a few days, but it hasn’t, and the automatic wipers no longer work. I’m now waiting for them to fix this, meaning a third trip to the garage for a routine windscreen replacement. Overall, the workmanship and customer service were very disappointing.
10 juillet 2026
Réponse de National Windscreens - Doncaster
We sincerely apologize for the truly disappointing experience you've had with your windscreen replacement. We understand your frustration with the appointment changes, the accidental damage to your rear-view mirror, and the ongoing issues with the air bubble and non-functional automatic wipers. We regret the multiple trips you've had to make and the overall poor workmanship and customer service you received. We are reviewing these issues to prevent future occurrences and improve our service.
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Doncaster
We're delighted to hear that your experience was smooth and efficient. Thank you for taking the time to share your positive feedback!
the reception staff were very ignorant…
the reception staff were very ignorant & disrespectful
14 juillet 2026
Réponse de National Windscreens - Doncaster
We are concerned to hear about your experience with our reception staff. We are addressing this internally to ensure our team provides respectful service to all guests.
Professional and efficient job done on…
Professional and efficient job done on a windscreen. Very good communication. Excellent!
14 juillet 2026
Réponse de National Windscreens - Doncaster
We're so pleased to hear that a professional and efficient job was done on your windscreen, and that you experienced very good communication. Thank you for your excellent feedback!
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The person was very professional and…
The person was very professional and friendly. They communicated well about their arrival time and showed up when they said. They did a great job and I’m very happy with the service I received.
3 juillet 2026
Réponse de National Windscreens - Doncaster
We're so pleased to hear that our team member was professional and friendly, and communicated well about their arrival time. Thank you for your kind words about the great job they did and the service you received!
Very polite and helpful staff even let…
Very polite and helpful staff even let me use a desk to do my work while the screen was being replaced. Would use again and highly recommend.
4 juillet 2026
Réponse de National Windscreens - Doncaster
We're so pleased to hear our staff was polite and helpful, and that we could accommodate you with a desk while your screen was being replaced. Thank you for your kind recommendation!
Incompetent
Extremely disappointed with the service from National Windscreens' Doncaster branch.
After my Tesla Model 3 windscreen replacement, I found multiple issues including poor windscreen fitment, large gaps in the seals, missing trim clips, an unsecured scuttle panel, squeaking and rattling, a disconnected washer hose, and disconnected electrical connectors. I documented everything with photographs.
I completely lost confidence in the quality of the workmanship and requested that Tesla inspect and rectify the vehicle. Instead, National Windscreens simply insisted on another attempt themselves.
Awful company, awful service and incompetent.
3 juillet 2026
Réponse de National Windscreens - Doncaster
We are very sorry to hear about the numerous issues you experienced after your windscreen replacement and the subsequent loss of confidence in our workmanship. We understand your frustration and regret that we insisted on another attempt ourselves. We appreciate your feedback and will review our procedures.
Avoid at all cost—dangerous work and zero accountability
I had a windscreen replacement performed by the Doncaster branch on 3rd July 2026, and the quality of work is dangerous and unprofessional.
My vehicle was returned with:
An improperly installed windscreen sitting higher than the roof glass.
Visible, large gaps in the seals.
Missing trim clips and a rattling/squeaking interior.
A disconnected washer hose that sprayed fluid into my electrical bay.
Disconnected electrical connectors under the scuttle panel.
A lack of ADAS system integrity due to poor installation.
Despite providing photographic evidence and explaining that the car is now unsafe to operate, the branch and their customer relations team have ignored my concerns and refused to rectify their mistakes. They even suggested I simply "switch off" safety features rather than fixing the faulty work.
I am now forced to pay for a professional repair at an authorised Tesla Service Centre to ensure the vehicle is safe. Do not use this branch they do not adhere to basic safety standards and provide no aftercare when things go wrong.
3 juillet 2026
Avis spontané
Réponse de National Windscreens - Doncaster
We are very sorry to learn of the extremely concerning and unacceptable experience you had following your recent windscreen replacement. The issues you've described, including the improper installation, visible gaps, missing parts, disconnected components, and lack of ADAS integrity, We regret that the service did not meet your expectations and that your concerns were not addressed. We will investigate this matter thoroughly.
First class service …
Local branch very good customer service polite and helpful. Work done quickly car clean and parked safely for my pickup.
18 juin 2026
Réponse de National Windscreens - Doncaster
We're so pleased to hear you experienced very good customer service from our local branch and found our team polite and helpful. We're glad the work was done quickly and your car was safely parked for pickup.
Réponse de National Windscreens - Doncaster
We are so pleased you found our booking easy and our staff friendly. We appreciate your positive feedback!
Easy to find straight in done within a…
Easy to find straight in done within a couple of hours staff are friendly also
30 juin 2026
Réponse de National Windscreens - Doncaster
We're so pleased you found us easy to locate and that the service was completed quickly. Thank you for highlighting our friendly staff!
Was a really good experience from…
Was a really good experience from booking to picking my car up when the job was complete
28 juin 2026
Réponse de National Windscreens - Doncaster
We're so pleased you had such a good experience from booking to the completion of the job. Thank you for your feedback!
Outstanding service
27 juin 2026
Réponse de National Windscreens - Doncaster
Thank you for your positive feedback!
Excellent service.
Appointment easy to make for home service.
Person arrived on time.
Quick, clean, thorough repair.
Very polite and professional.
17 juin 2026
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Best service ever
16 juin 2026
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fab guy had a job with my windscreen…
Fab guy had a job with my windscreen but still got done and sorted
15 juin 2026
Réponse de National Windscreens - Doncaster
We're glad we could help with your windscreen and sort everything out for you. Thanks for the feedback!
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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